AOL Mail Nodin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
183 results found
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Are you reading your feedbacks???? Obviously not since after all these complaints from customers, you have not changed anything back to the
Why aren't you reading all the complaints everyone has for this "new" email? Why aren't you providing good Customer Service? You are going to end up bankrupt because you will eventually lose all your customers.
we HATE this new format - go back to the old format which we all loved! Are you listening???? are you reading ?????? wake up! we HATE this new format!55th ranked -
why do we have to click twice for everything now?
We used to be able to move something to a folder with one click. Now it takes two. We used to be able to go to settings with one click. Now it takes two. Why would anyone think this is better?
56th ranked -
Moving to gmail. Been on aol since mid 90's. New email just sucks. Had it with AOL.
Moving to gmail. Been on aol since mid 90's. New email just sucks. Had it with AOL. And what the **** is UserVoice????? You dont really want feedback, you just want us to think you hear us.
59th ranked -
YAHOO vs AOL
If I wanted to have the YAHOO look on my email, I would have been with YAHOO since the 90's. However, I chose to be with AOL since the 90's and would like the classic look back. Why do things change when they are working correctly?????????
64th ranked -
There's NO Feature for Linking Text
How Do I Link Text?
This new system has NO way to put a link in the text. This alone makes this new system very rudimentary and primitive. I noticed there's a ton of negative feedback about the new email system, yet it still persists. What's the point of having feedback if AOL won't listen? Furthermore, there's no way to alter text for size or boldness. Why was this change made? It's a downgrade; it's NOT "new and improved," it's "new and much worse."
149th ranked -
AOL Continues to Suck
Does AOL have an entire department dedicated to making this the WORST experience for users??? THIS FORMAT SUCKS - AOL "management" should be cleared out as they have no clue to what they're doing. RIDICULOUS
56th ranked -
search
The old version used to show which folder them emails in the search results were in. Another useful feature that you took away.
58th ranked -
61st ranked
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"Old Mail" folder is now gone
"Old Mail" is now gone? It's now interspersed with and stagnate in my Inbox? The new format is terrible. And the only way to have it is to submit to the "new AOL mail" version which is just as terrible due to the forced DATE separation of each day. I hate this. Bring back the old format of mail. I hate this.
72nd ranked -
AOL RUINED MY LIFE. I'M A SENIOR CITIZEN AND I LIVE FOR MY E-MAILS. I CAN'T ACCESS MY OLD E-MAILS AND CAN'T RETRIVE THOSE THAT I HAVE SAV
AOL RUINED MY LIFE. I'M A SENIOR CITIZEN AND I LIVE FOR MY E-MAILS. I CAN'T ACCESS MY OLD E-MAILS AND CAN'T RETRIVE THOSE THAT I HAVE SAVED IN MY FOLDERS. FORMAT IS TOO DIFFICULT FOR US OLDER FOLKS. BRING BACK THE OLD FORMAT. CUSTMER SERVICE WAS NO HELP. I NOW HATE AOL.
63rd ranked -
paragraphs
Tried the new format. Big Issues:
I cannot separate paragraphs with a double space between them.
The entire email has sentences without any formatting at all.Impossible to create a Full Screen version of an email. This fault makes it a headache to compose a longer business email. It also makes it challenging to read a complex incoming email. Not worth the effort if it's not corrected.
I reduced the font for the opening screen for my email lists. A few more emails were then visible, but not enough to save me from endlessly scrolling down to find important emails.…
65th ranked -
Give us back the Old Version , Much easier to work with !
Give us back the Old Version , no real instruction with this New **** , Have tried it for over a week , UNWORKABLE !
67th ranked -
bring back the old style
no one wanted these changes, we are on classic because we didn't want these changes.
66th ranked -
Larger composing area
Please expand the window for composing mail. There's a ton of space below what we can see and it's miserable to type without being able to see the words and having to scroll down and having the automatic return happen after every key stroke. Typing blind then trying to correct typos is an exercise in frustration.
149th ranked -
Reading Pane back
Classic Mailbox Please!
I cannot get the Reading Pane back. I don't want an endless list of messages. I want a short list of Unread and a reading pane to preview message below it. I found instructions that are incorrect since the Link is not there to open and set a reading pane [preview pane].67th ranked -
Need a 2nd spam folder to which messages from senders that I previously marked spam can go.
Need a 2nd spam folder to which messages from senders that I previously marked as spam would go. Messages in the current spam folder could be marked spam to get them in the second spam folder. As it is I have to go through the current spam folder and I get a lot of duplicate spam there and in the inbox.
149th ranked -
IF YOU ARENT GOING TO CHANGE IT BACK TO THE WAY IT WAS, I MAY AS WELL JUST USE GMAIL. AOL HAS RUINED BOTH YAHOO AND AOL... GOOD GOING AOL...
IF YOU ARENT GOING TO CHANGE IT BACK TO THE WAY IT WAS, I MAY AS WELL JUST USE GMAIL. AOL HAS RUINED BOTH YAHOO AND AOL... GOOD GOING AOL...CLEARLY BEING RUN BY GENIUSES THAT NEED TO BE LOCKED UP IN A PSYCH WARD!
67th ranked -
Enter tab while composing in New email doesn't work
When composing an email in the New version, the ENTER tab doesn't work. How is that even a thing?? I have to convert back to Classic to compose emails, then back again to the New version to do other stuff that I can't in Classic. WTH?
71st ranked -
I want my free account Back I have no idea when or how AOL started charging me. I just noticed in my bank records I am being charged.
Not an Idea Just feedback.
149th ranked -
"New" AOL about the same as classic with some lost features.
In the middle of the day The New AOL Mail suddenly took over my AOL mail with a handicapped BASIC version interface, dummied down from the original, BE sure you switch to the Full new AOL and you will find that most of the previous Classic features are just as before.
However, I can no longer arrange columns by dragging. Not a terrible loss.
I can't sort with a single column click or reverse sort, now its a clumsy two step process. SORT button is available, so not a significant loss.
You can only do full scrolling if you are…
70th ranked
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