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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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205 results found

  1. insure all customer reps can communicate in same language as customer!!

    Brutal what a waste of time how do you have people who answer a call from the U.S.A. who can't communicate in English!!!! Why cant you hire people in the U.S.A.??? Something that should have been soooooo easy was a mess because the individual I spoke to had NO ABILITY TO COMMUNICATE WITH ME!!!!! SERIOUSLY It's got to stop!

    131st ranked

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  2. Help site does not help! Why not add a, "go back to old format" button so people can just click. Why make it user Unfriendly?!

    17th ranked

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  3. optimizing the "Blocked Adresses"

    I have added many addresses like *0@gamil.com, *1@gamil.com, and *9@gmail.com to the block list, but I continue to receive emails that match this address format.

    Please check your wildcard function, otherwise the block list won't work!

    p.s. i dont have a "X" acc so i dont can kommunicat over "x"

    131st ranked

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    0 comments  ·  Spam  ·  Admin →
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  4. Re-instate the old standard version!!!!!!!!!!!!!!!!!!!!

    Go back to the old format - it was the best you had. Why did you change to a substandard version?

    168th ranked

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  5. Why has automatic forwarding been shut off - I'm missing all my emails

    All my email used to be automatically forwarded to my new address - is this gone now? What happened - I'm missing all kinds of emails

    168th ranked

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    0 comments  ·  Sending  ·  Admin →
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  6. The Basic Email Seems to Have Changed

    The Basic Email seems to have to have changed by not rendering all past emails and only displaying clock times for recent/current emails. AOL Mail seemed to have these missing features in the past.

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  7. Font size

    I can't see how to change it. It is almost unreadable as it is

    131st ranked

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    0 comments  ·  Font  ·  Admin →
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  8. Change it back, when I want to delete something it asks for confirmation, then when I move my mouse to confirm, the confirm button disappear

    Change it back, when I want to delete something it asks for confirmation, then when I move my mouse to confirm, the confirm button disappears. There was nothing wrong with the old AOL format and many people hate it.

    168th ranked

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  9. The "New Mail" system has taken all my emails , saved, new, and more. Please get my email back!

    The "New Mail" system has taken all my emails , saved, new, and more. ..Please get my email back! ..Old Format worked very well

    131st ranked

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  10. The "New Mail" system has taken all my emails , saved, new, and more. Please get my email back!

    The "New Mail" system has taken all my emails , saved, new, and more. ..Please get my email back! ..Old Format worked very well

    131st ranked

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  11. Do not have a limit on spam filters

    No limit of spam filters, my inbox is currently over-run, yet you tell me my spam filters are full, and it can't be added to the list. My only option is to get a new email account

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    0 comments  ·  Spam  ·  Admin →
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  12. How about not posting ads showing half naked women in underwear?

    How about not posting ads showing half-naked women in underwear?

    131st ranked

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  13. Don't like your customers? AOL mail is the only reason I land on AOL.

    been here a long time. Being forced to leave.

    18th ranked

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    4 comments  ·  Admin →
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  14. Change that awful color back to the way it was

    131st ranked

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  15. Where do I go for my You Got Mail voice

    "You Got Mail" notification where did it go?

    168th ranked

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    0 comments  ·  Receiving  ·  Admin →
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  16. I NEED the basic aol mail version back!

    AOL is making it VERY difficult for anyone to easily switch back to
    the basic aol mail version.

    20th ranked

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    7 comments  ·  Settings  ·  Admin →
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  17. stop limiting the searched emails to a few

    I just want to say that BEFORE the new change I could access a file........say American Express emails........ and by scrolling down I could go back as far as they were on my system. NOW the system goes back xxxx number and then I have to hit the > to get MORE of the SAME file. WHY WHY WHY??? It is just more steps and a complete waste of time

    19th ranked

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    5 comments  ·  Admin →
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  18. Remove the Chinese TEMU ads.

    TEMU is a Chinese company. Why do you post their ads?

    131st ranked

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  19. By changing it back to the old version.Have you never heard of "if it's not broken, don'tfix it."

    Keep your new aol and give me back the old one.

    S. Turrell

    12th ranked

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    24 comments  ·  Themes and Background  ·  Admin →
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  20. The AOL email system is ruvbbish. It used to be ok.

    Please change it back

    And ask before changing next time

    131st ranked

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