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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

How can we improve AOL Mail?

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189 results found

  1. Contacts not appearing when composing an email.

    When composing an email I used to be able to type 3 letters and a contact list would appear. Not any more. Can you fix the program?

    Catherine Marshall

    151st ranked
    0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  2. 2 step verification

    I want to get rid of the 2 step verification junk. I am tired of this ****. I never had any problem with the old way and your site says to click manage to remove it and also it says it is turned off so get rid of it or I will delete this email.

    151st ranked
    0 comments  ·  Settings  ·  Admin →
    How important is this to you?

  3. Remove the Chinese TEMU ads.

    TEMU is a Chinese company. Why do you post their ads?

    151st ranked
    0 comments  ·  Admin →
    How important is this to you?

  4. TEMU Ads

    RE: Ads......Please do not advertise the Chinese company "TEMU".

    151st ranked
    0 comments  ·  Admin →
    How important is this to you?

  5. please stop the link to "is it really you", problematic to have to go to another email to verify

    please stop the link to "is it really you", problematic to have to go to another email to verify

    151st ranked
    Gathering Feedback  ·  1 comment  ·  Admin →
    How important is this to you?

  6. stop adds pop ups

    STOP ADDS & POP UPS ... if I need new bloomers I will go to Walmart
    you nuts pay 4.99 for ad free AOL account you are making millions now paid by the companies for running there adds.

    151st ranked
    0 comments  ·  Admin →
    How important is this to you?

  7. Quit having 'stay sign in" from being checked always

    Stop "stay signed in" from being checked when signing in.

    151st ranked
    0 comments  ·  Settings  ·  Admin →
    How important is this to you?

  8. UserFolder, adding the option to delete emails after x days/weeks/months.

    I filter my emails by keywords, e.g. "newsletter" and move them to the newsletter folder.

    I don't have the option to automatically delete emails in this folder after e.g. 30 days

    translated from German
    no x.com account available!

    151st ranked
    Gathering Feedback  ·  0 comments  ·  Folders  ·  Admin →
    How important is this to you?

  9. toolbar with bold, underline etc

    I am using the basic e-mail platform and there is no tool bar for bold/underline etc and theses are greyed out in settings ( the tool bar was there before the newer version ) They do exist in the standard version now. Please make that toolbar available in both settings.
    Thank you

    151st ranked
    Gathering Feedback  ·  0 comments  ·  Compose  ·  Admin →
    How important is this to you?

  10. There's NO Feature for Linking Text

    How Do I Link Text?

    This new system has NO way to put a link in the text. This alone makes this new system very rudimentary and primitive. I noticed there's a ton of negative feedback about the new email system, yet it still persists. What's the point of having feedback if AOL won't listen? Furthermore, there's no way to alter text for size or boldness. Why was this change made? It's a downgrade; it's NOT "new and improved," it's "new and much worse."

    151st ranked
    Gathering Feedback  ·  0 comments  ·  Admin →
    How important is this to you?

  11. Why did AOL remove the options to rename directories, and delete directories? it was once so simple to use. select messages select move too

    Why did AOL remove the options to rename directories, and delete directories? it was once so simple to use. select messages select move too folder, boom done, now locate emails, select emails, select move to, then directory, then apply. 3 times as long to manage my folders (over 20 years since joining: 1st netscape.net, then aim.com, now aol.com, I have a LOT of folders). impossible to delete the unused/unwanted ones anymore. why did you do this AOL?

    151st ranked
    1 comment  ·  Folders  ·  Admin →
    How important is this to you?

  12. My incoming mail is coming to the trash file. This has been true for several months. I kept thinking it would correct itself but has not.

    What do I do?

    151st ranked
    Gathering Feedback  ·  2 comments  ·  Receiving  ·  Admin →
    How important is this to you?

  13. Need a 2nd spam folder to which messages from senders that I previously marked spam can go.

    Need a 2nd spam folder to which messages from senders that I previously marked as spam would go. Messages in the current spam folder could be marked spam to get them in the second spam folder. As it is I have to go through the current spam folder and I get a lot of duplicate spam there and in the inbox.

    151st ranked
    0 comments  ·  Folders  ·  Admin →
    How important is this to you?

  14. I want my free account Back I have no idea when or how AOL started charging me. I just noticed in my bank records I am being charged.

    Not an Idea Just feedback.

    127th ranked
    Gathering Feedback  ·  0 comments  ·  Admin →
    How important is this to you?

  15. PLEASE MOVE BULK DELETE BUTTON TO PROTECT USERS

    I deleted YEARS of info by accident. The BULK Button is TOO CLOSE to the normal delete. I have lost legal and family info that dates back YEARS. This is WRONG. your tech support say there is no way to RESTORE past 7 days. MY CONTACTS ARE ALL GONE>

    I AM SO DISSAPOINTED IN AOL its TRAGIC!

    127th ranked
    0 comments  ·  Settings  ·  Admin →
    How important is this to you?

  16. Larger composing area

    Please expand the window for composing mail. There's a ton of space below what we can see and it's miserable to type without being able to see the words and having to scroll down and having the automatic return happen after every key stroke. Typing blind then trying to correct typos is an exercise in frustration.

    151st ranked
    1 comment  ·  Compose  ·  Admin →
    How important is this to you?

  17. love LOVE the format of one of my screen names .. how do I see exactly where and how to duplicate it on my other accounts please ?

    love LOVE the format of one of my screen names .. how do I see exactly where and how to duplicate it on my other accounts please ?

    151st ranked
    0 comments  ·  Admin →
    How important is this to you?

  18. add emaillist

    In your CURRENT email "Settings" menu my email address is in a box that says: "1 of 50 used". How do I add another email address to the emaillist and where is the information on this in your "Help" section?

    151st ranked
    0 comments  ·  Settings  ·  Admin →
    How important is this to you?

  19. et bien en revenant aux version 2019 2020 2021 2022

    Revenir à la ou les versions d'origine
    (( avec : surlignage, gras, italique, et toutes les fonctions d'une boite mail agréable à lire et composer. Quelle idée d'avoir tout supprimer , jusque pour cette horreur ... revenir vite version 2019 2020 2022 vite svp
    Police d'écriture nul bien trop petit il faut une loupe pour lire et pour écrire juste un galère vite vite retour version svp

    151st ranked
    0 comments  ·  Themes and Background  ·  Admin →
    How important is this to you?

  20. How do I switch to free account

    A way to change account type should be available I settings.

    Want to go back to free account.

    151st ranked
    1 comment  ·  Settings  ·  Admin →
    How important is this to you?
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