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Suddenly, without offering an option, this new, awful email format appears???

I followed the instructions to switch back to basic but it did not switch. I signed out and signed in and it's still in the new format.

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Deborah Iannarelli shared this idea  ·   ·  Report…  ·  Admin →
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  • MARYELLEN LAVERY commented  ·   ·  Report

    I did as well. Tried to switch back but it still the new format. Awful.

  • ROY VARELA commented  ·   ·  Report

    Please change back to the previous version, there should have been an option to choose.

  • Marjorie Traub commented  ·   ·  Report

    Totally agree- new format is awful- Other was simpler & easier to read & navigate
    I called AOL & was told that we are stuck with it (seems like a lot the the feedback is negative). Maybe with enough of us complaining the person who created the new format will find a way to change it back to the original.

  • CYNDIE HOGG commented  ·   ·  Report

    This is true. This old format or basic is really just the new format. Please give us the option of the old format.

  • MICHAEL ZANDE commented  ·   ·  Report

    This new format is the absolute WORST. Inconvenient, and just plain STUPID. If you can't make a way to switch back to the old format, then I might be thinking of switching email servers because this is unacceptable, ESPECIALLY after forcing it on us without even asking.

  • EDWARD CORACK commented  ·   ·  Report

    I never switched to the new AOL email format. I have tried to switch back but no luck

  • CAROL RAFFERTY commented  ·   ·  Report

    Time to switch companies. The new format treats us like we were in kindergarten.

  • Lynn Ross commented  ·   ·  Report

    I'm right there with you! I did all the same steps to no avail. This new format is horrible. It takes so many more clicks to move around, or even to move an email to a folder. What the heck happened to the beauty of the drag-n-drop?!?!?!?

  • Bryan Mills commented  ·   ·  Report

    I hate this new AOL style. Why, whose stupid idea was it and dumping this on users without asking first is ridiculous. I want the old AOL back.

  • KAREN C WEBSTER commented  ·   ·  Report

    I'm getting behind on work because key features are no longer available with the new Mail platform. Please let me go back! The option to "switch back" does not work.

    I have work to get done - please?! I'm begging K Webster

  • dee gustowarow commented  ·   ·  Report

    this new 'AOL' is horrible - I never asked for it and it just showed up. I want the old - and better - format, now

  • Patricia A Monaco commented  ·   ·  Report

    Agree! The "switch back" option is just a basic version of the NEW version. I want the one I had been using up until yesterday!

  • MARY BUTLER commented  ·   ·  Report

    I hate this new look. It is too small. Bring the old one back.

  • KATHLEEN THOMPSON commented  ·   ·  Report

    If I wanted it to look like GMAIL, I'd get a GMAIL address. AOL, stop trying to fix what isn't broken. This is horrible. Maybe the kids are right, I should finally ditch AOL.

  • Adrian Moore commented  ·   ·  Report

    I'm having the same problem, the new format is terrible but unable to change back despite requesting to do so

  • Deborah Iannarelli commented  ·   ·  Report

    P.S. The option to "search" is gone; everything is bolded; read email remains with the new email instead of going into "old" email. What about this is better? Awful. Awful. Awful. In settings there is NO option to get rid of the bold or open mail in new window.

  • msflamingo41 commented  ·   ·  Report

    This is the second time I've had to help my mom fix this. She hates the new format. She's a senior and just wants an option to keep things the way they are, period. I tried to fix it this time just as the OP said, but it won't go back to how she wants it.

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