AOL Mail Norrin
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1144 results found
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Why don't you do what everyone on here is asking for? No point in suggestions if you ignore them
Why don't you do what everyone on here is asking for? No point in suggestions if you ignore them
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554th ranked
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We need BETTER default settings in Writing Emails
B4 ur ****** recent changes, we could set DEFAULT font - with MORE FONTS to choose from! Also we could choose the COLOR of the font as default for composing emails. PLEEZ BRING THAT BACK!!!! Why on earth would ur company take that away? It was great, now it's not. WTF?
554th ranked -
please fix it so that your HELP numbers recognize my 910-575-5475. As of now, they don't. So, if I need to call for HELP, I can't get throug
I can't calll ANY of your HELP lines because the recording says they do NOT recognize my home phone number 910-575-5475.
554th ranked -
Dumb Idea making you enter an email address into contacts when it use to do it automatically....
I have been with AOL for 25 years and if you sent anyone an email it was logged in your address book automatically. Your tech team obviously doesn't understand business otherwise they would know time is money. I don't want to log every email I send as a contact in order to access the email again. I never though I would leave AOL but this is such a waste of my time.
554th ranked -
Problems with Search Mail Function and Attachments
Please include the Recently Deleted folder when searching for messages from a particular person. The searches I have been doing not only leave out messages from the Recently Deleted Folder, but also from other folders (Old, Sent). This is very frustrating. Also, please place the attachments on the bottom of the message that they are attached to, not at the bottom of the initial message. It is very confusing.
554th ranked -
How can I stop
How can I stop the email from going to read main when the highlight stops on the new e mail. I dont always read the e mail right away and then it disappears when I dont want it to.
554th ranked -
show messages with attachments on message list with an icon
Outlook shows a paperclip icon on messages that have attachments. AOL Mail needs to do something similar so we know to beware when opening. Or when searching it's obvious which ones we're looking for.
554th ranked -
Why can I no longer highlight and drag text while typing an outgoing email?
Highlight and drag or drop (like any word document) is no longer an option ? Why ?
174th ranked -
Stop the McAfee License Renewal Notice ads!!!!!
Please stop the McAfee License Renewal Notice ads. They are deceptive. I don't nor will I ever have McAfee's **** software installed. No matter what I do, they won't go away. I'm thinking about reporting it to the FTC for deceptive sales practices.
201st ranked -
Vacation Auto-Reply Option Unavailable
I see no option to set up vacation auto-reply under Settings. There is no "More Settings" on the menu--as there's supposed to be according to the Help section!
908th ranked -
old email version
This new email version sucks. Instead of one small column on the left with files, and the rest being email, it switched to 3 wide columns, and today a 4th. My email list is about 2" wide. THIS IS HORRIBLE!!! I'd opened a GMail account years ago but don't use it. If this isn't fixed soon I'm just moving over to Gmail. This is too hard to read, and the useless other columns/boxes just make it hard to read my inbox, and to type emails - it's just a really bad choice that needs to be re-thunk. I've don't lots…
117th ranked -
cursor size
Cursor Size: despite having an easily-visible cursor on my Linux Ubuntu desktop, when I open AOL MAil (or Zoho Mail), the cursor is tiny, faint, and very hard to see. Changing the size on the Desktop makes no difference. It would be great if AOL Mail allowed the user to choose the cursor size, shape and colour to suit them!
554th ranked -
Traveling abroad- AOL personal verification code since I do not have phone service to get code.
AOL code verification abroad blocks my access since I do not have phone service to get the code. Cruisers check email in ports since they cannot afford phone/internet service. AOL does not give a shiff blocking our access. Maybe providing option to use personal code instead the phone code, would solve this problem? It can be tragic if we cannot get important messages because of AOL courtesy.
554th rankedDo you have the option of using an authenticator app while traveling? Details on 2FA and your options can be found here: https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone
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The New Email Highlight Moves Down a Dozen Lines After Closing Emails.
Please fix the bug that causes the email highlight to move down a dozen lines on the New Mail page after closing read emails. This bug misleads users to see the 12th or so line of New Mails as the most current or most recently received email.
394th ranked -
Post server and service problems, and major changes, so we can anticipate outages
Other large companies have a dashboard that shows the status of their various services. Can't you have something like that, so we don't have to rely on sites like DownDetector that show problems across the country, when they may only affect specific regions, or specific services.
908th ranked -
Updated aol app now not working
App aol not working
554th ranked -
Can you initiate an interim re-login without completely kicking me out?!
I sort of understand that you want to make sure logins are fresh for security reasons, esp for those of us who remain logged in for days at a time. The problem is that you simply kick me out to force a re-login, which is lazy and unnecessary. I'm working, I've got several items open, and I've got a contingent of 6-8 searches on tabs across the top (love that feature by the way) that I reference often. I will often launch a search as a reminder for something I need to address but don't have time at the moment…
554th ranked -
Contact List Problem
Both my first and last name contact lists are not in the proper alphabetical order. My case #20521419. Please look into this. Appears to be website design problem at your end. Thank you.
554th ranked -
I would like to suggest to bring back the option to print out the whole list at once.
I would like to suggest to bring back the option to print out the whole list at once.
554th ranked
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