AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1495 results found
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Allow an email to be pinned to top of email inbox
If you have a time sensitive/important email, allow it to be pinned or moved to the top of the email inbox so it doesn't get shuffled down the list by new incoming emails.
721st ranked -
sort by "newest on top" displays only a small subset of all emails in inbox
Only for my account, when emails are sorted by newest on top (the default), only a small subset of the emails are displayed.
The subset of emails is not just the latest ones but are spread out across multiple years.
If I reverse the sort to oldest on top, then all the emails show up.
This issue could be similar to issue ranked #325: What happened to all of the mail in my inbox?
1019th ranked -
delete email in inbox
how do I delete all in box email?
721st ranked -
Return to your "PREVIOUS FORMAT". A "frustrated customer" speaking at you AOL.
Return your wider varied selection of stationary and font.
Increase the size of the emojis to fit the page/letter you're inserting them in. Presently they are so small you can't tell what the emoji is that has been added to the letter or comment.
Your so-called "Large" font in the settings are still difficult to read.
We should be able to increase the size and boldness to what is comfortable for the user.
On December 5th, 2023 I commented on your Lack of Holiday and Seasonal themes. Returning your large selection of themes, stationary, font selection and the above items…549th ranked -
Make it so I can auto-forward to a different email address
AOL seems to be the only major email service to not allow this. It makes no sense and it causing business issues on my end.
379th ranked -
I have to log in Everytime I come to view my mail!
Everytime I click on my AOL tab, to see my mail, I have to login! It’s redundant AND irritating, as I don’t log out!. Please create an option
for us to bypass (in the option tab) this login exercise, especially if we don’t log out!449th ranked -
ADD MORE FONTS TO CUSTOM DEFAULT SETTINGS IN WRITING EMAIL
Custom default writing EM setttings: There is NO DIFFERENCE AT ALL betw Classic, Classic Wide and Garamond. Each exactly the same in the Preview Signature field. MORE VARIETY OF FONTS PLEASE! I always used Georgia. Why has it been dropped?
379th ranked -
549th ranked
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your news in 'TODAY ON AOL" are so stupid and shallow. A shame for culture and education.
your news in 'TODAY ON AOL" are so stupid and shallow. A shame for culture and education. I by pass them wthput atempt t read them Yhey are just a nonseses news, irrelevamt, plainly stupid, not coming from any one who could be as stupid and shallow as them
379th ranked -
The calendar used to be easy to use. Now I cannot even get in to put in an appointmnetYour
Go back to your old system....You think you know better...but you dont't You are just looking to make changes. My friends agree. If you really want input... aask peoeple who have been on aol for a long time like 20 years.....but no you all think you know better than us. The old calendar was just fine and I could get into it. Now it will not show.
Go back to your old system. If I have to learn something new I will go to the new provider like g-mail.
Susan Van Zant
suvanzant@aol.com
760-315-0142449th ranked -
why is email moving so slow this needs to be fix now
fix slow moving email or i will leve
549th ranked -
Remove the DATEMYAGE Advertisement
Scam website that lures in members then floods email with unsolicited material. I have 'disliked' it and left feedback with no results. All my advertisements are the same: DateMyAge. REMOVE IT PLEASE.
449th ranked -
Why did the automatic "bcc" option disappear so that every email I send automatically also sends to myself? This new version is TERRIBLE!!!
Why did the automatic "bcc" option disappear so that every email I send automatically also sends to myself? This new version is TERRIBLE!!! Does AOL strive to make its developers justify their existence by making unneeded changes? Do you ever ask your customers what they want before you make these ridiculous changes? Your new versions are never better - only more confusing!
379th ranked -
Bring Back Contact editing and display window.
Your Contact arrangement is not friendly to editing and deleting. Your previous contacts & list management method was so superior to your present arrangement.
379th ranked -
Not Americans with Disabilities Friendly Email Anymore
Bring back what AOL had before this horrendous mess. It is not disabled Americans Act friendly. I have eye problems and this new layout is a real strain on my eyes. Cannot read email the way I used to. Also, when going down list and marking delete - 90% of the time I have to redo it or delete one at a time. The box to check it off is too small.
Also, my folders that were to the left of my email are somewhere way down at the bottom and it is extremely difficult to get to them. The…549th ranked -
I would like to view my email in full width. Stop insulting me with your stupid graphic
I would like to read my mail in full width. Stop insulting me with your stupid graphic!
449th ranked -
I HATE HATE HATE YOUR NEW AOL It just plain sucks.
go back to old format and tasks
549th ranked -
Follow Up Attempt
Thank you for your message quoted below. The Help.aol.com link did not appear to accommodate any access to contact you; and I do not subscribe to any Social Media sites. Please advise. Thank you..
Thank you,
<< Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com. >>AOL team
449th ranked -
STOP loading unread new mail. STOP IT!! I will load them for viewing when I want to view them.
STOP loading unread new mail . I will select them when I am ready to read them. Sick of having to go back and mark it UINREAD!
Horribly irritating.721st ranked -
Can't find emails in search, only gets a few, This is TERRIBLE, I HATE IT
Can't find emails in search, only gets a few, This is TERRIBLE, I HATE IT
This platform is hard to read, hard to use, it is slow and the search is awful.
Now I have to try to go through every email to find something. I hate this platform, please let us go back but you ruined our ability because when we try to convert back, it is not the same at all. This is terrible, Looks like I will have to go with Gmail this is so terrible.
Everyone hates AOL now.449th ranked
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