1415 results found

1. Slow

   Everything in my mail comes up so slow! I have had AOL since I began emailing, maybe 20+ years ago? It has been so slow this past year or so. I wait 4-5 seconds for a mail to come up & then when want to put it into a file- again 4-5 seconds. So much time wasted. My ISP said that I should ask you to update the version. I have no clue. Just know it is not the same AOL I used to have. Can you please update my version to restore the faster access please? : ( Fran

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   Gathering Feedback  ·  1 comment  ·  Delete…  ·  Admin →
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2. work

   tese

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3. File height

   LIST OF FILE folders is only half the height needed.Fonts are cut in half horizontally. What happened?

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4. Ads hijacking mail page

   When a customer is already PAYING FOR an email service that is FREE to others, we should not have ADS taking over/hijacking our mail pages! You will lose me as a PAYING CUSTOMER if this continues!

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5. Attachment disappears - PLEASE FIX

   I use AOL through chrome. When I send an email with an attachment, everything works fine.
   However, when I receive a reply from the recipient, the attachment has disappeared and is no longer in the thread.

   Please fix this so the attachments are retained throught the thread of emails.

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6. How to remove 2-step authenication: 1) revert back to the basic verion (this removes the verification, then 2) download the current version.

   How to remove 2-step authenication: 1) revert back to the basic version (this removes the verification, then 2) download the current version

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7. Correct the issues that no longer allow me to open .pdf attachments to my AOL email account

   Correct the issues that no longer allow me to open .pdf attachments to my AOL email account

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8. reply font size to 12 pitch.

   change reply font to 12 pitch.

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9. I am trying to get Thunderbird to sync the default folders but it keeps making an extra spam folder in the trash folder

   I have gotten the Spam folder stuck in the Trash folder on the Thunderbird Email client. I'm not sure why it keeps coming back. I have tried uninstalling Thunderbird, added and removing the account from it several times, and tried linking and unlink the account on my main AOL account settings directly in the privacy and security area. To the point that you automated system is giving me flack like I'm hacking my own account. It's me I'm in Danville, check your **** logs sometimes.

   There is some kind of error going on with a ghost folder that appears to be stuck in the trash can, and it's not a copy if the spam folder, it's the real spam folder. On the AOL website a folder called Junk keeps showing up down at the bottom below Archive and I have a feeling that is the problem. I didn't create that folder on purpose and I think it's a side of effect of moving the folder position in Thunderbird around and it allowed me to throw the spam folder away. Now it's created some kind of error or feedback loop or there is some kind of restriction in place that I have no control of. How can I put the folder in the Trash but not be able to take it back out? In Thunderbird that is? I followed the help guide on their forum and that only works until I restart Thunderbird.

   So now no matter what i do this spam folder can not be set back to normal. When I exit and re-open Thunderbird it just syncs with the server and any progress I made to make the list default again is reverted and I end up with two spam folders and bulk folder sometimes as well. This problem creates a persistent folder on my side that I have to remove system permissions for all users to stop the Bulk folder aka Spam aka Junk. Like I said this is frustrating as can be. How does this not get fixed after 30+ years of internet business? That woman CEO just tore this company down, what a shame.

   With the file system waked out like this I never see the spam that I get. On the AOL mail page though, there is nothing left to erase. Every message is gone, all the spam is cleaned up, etc. This one folder is really getting on my nerves. I'd like some help from someone there to go in and fix the recurring Junk folder that acts like it's also the Main Junk Mail folder at the same time. It's such a wacky problem I'm having trouble describing it exactly what's happening

   I doubt I'll get any help with this I just wanted to let you know your sync system has some issues for imap mail settings for email clients like Thunderbird. It has to do with the way the account is synced apparently. Seems people have to go through the process of deauthoriziing my PC and and reestablishing the link just to see it revert back to the messed up state. No matter if I delete the Junk file from the profile folder on my PC or if i erase the "New" Junk folder that keeps showing up online like a new folder below Archives. Every thing else is normal and empty other than the persistent Spam folder that I assume my PC keeps sending to your server and vice versa calling it Junk and some Bulk and others times Junk-1. Any spam basically goes into a sub folder of trash which is the real spam folder. and I'd like it to not do that. It didn't do that when until recently when I was moving the order of the folders list in Thunderbird.

   Like I said I did erase the entire program and hunted down the files on my end in the profile folder and the Thunderbirds install directory. I can't tell if the issue is my PC or the Sync process with the AOL mail server.

   I have gotten the Spam folder stuck in the Trash folder on the Thunderbird Email client. I'm not sure why it keeps coming back. I have tried uninstalling Thunderbird, added and removing the account from it several times, and tried linking and unlink the account on my main AOL account settings directly in the privacy and security area. To the point that you automated system is giving me flack like I'm hacking my own account. It's me I'm in Danville, check your **** logs sometimes.

   There is some kind of error going on with a ghost folder that appears to… more

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10. screenshots

    Why did you remove screenshots? My idea is for you to return that feature.

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11. 1st amendment

    I am held to a higher standard than the president. My comments - none vulgar - are being taken down

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12. I NEED to sort inbox emails by sender in alphabetical order, HOW?

    It's something to do with filters but couldn't understand, to complicated. WHY NOT A SIMPLE OPTION on the new emails page!

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13. I have a number of Email accounts with AOL and AOL won't let me access them.

    I have a number of Email accounts with AOL and AOL won't let me access them.

    I recently had to reinstall my browser and now I cannot log into some of my Email accounts.

    The system tells me to use another device. I only have the one device!

    How can this be corrected? Why is it impossible to find support for these problems?

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    Gathering Feedback  ·  AdminAOL Product Support (Admin, AOL) responded

    Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!

    
    

14. Going into AOL through MSN browser. Tried to open Favorites list but there's nothing listed. This just started yesterday.

    Going into AOL through MSN browser. Tried to open Favorites list but there's nothing listed. This just started yesterday. I didn't have any problems prior to this.

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15. Subject line

    Every single time I go to send an email, it promts no subject. I hate that. If I wanted one, I would enter a subject line. What is the point anyways?

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16. Problem help

    when I move mail from the new mail folder to the folder files the email says it has moved..

    but the mail still stays in the new mail folder and will not leave the new mail floder? If I close aol app and turn off phone then turn phone on the mail will disappear??
    I can delete it but not move mail from new mail.

    I'm using a Samsung phone android operating system..
    The only
    this has been going on for 2+ weeks very frustrating?
    I have been with AOL since 1995 the dial up days.. please help..

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17. Problems Help

    when I move mail from the new mail folder to the folder files the email says it has moved..

    but the mail still stays in the new mail folder and will not leave the new mail floder? If I close aol app and turn off phone then turn phone on the mail will disappear??
    I can delete it but not move mail from new mail.

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18. Stop this new sorting of in-box by date. It's dumb and annoying.

    There is absolutely no reason for this! Today, the day before, and last week? Gimme a break.

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19. By leaving it alone. You recent changes are just annoying. I don't need to see my emails separated by date. SHEESH!!!

    By leaving it alone. You recent changes are just annoying. I don't need to see my emails separated by date. SHEESH!!!

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20. Your "updates" are TERRIBLE!!! They just make me never want to use Aol again!!!!!

    Stop trying to fix something that's already fine! How's that for a great idea!

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