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← Customer Feedback for AOL



This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

How can we improve AOL Mail?

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1246 results found

  1. Allow me to select data formats other the curious/dubious american mm/dd/yy one.

    Allow me to select data formats other the curious/dubious american mm/dd/yy one.

    911th ranked
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  2. I'd like to be able to personalize the experience of writing an email on the webmail and I'll also appreciate to have a custom sound!

    I'd like to have a way to personalize the experience of writing an email!
    I have talked to the Premium customer support and it seems that I'm left with the option to submit a feedback
    I would like to have the option to customize the sound specifically for when i receive an email from a contact!
    I know that the option to personalize the background of writing an email was possible a while ago on the webmail, I would appreciate that to be back and to also have it on Aol Desktop Gold!

    911th ranked
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  3. Love AOL mail on my desktop…however “search “ is terrible…wish there would be an update to improve this

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  4. Subfolders

    Some of my subfolders are not hiding properly in my aol mailbox. Some are working properly, but some are not.

    911th ranked
    Gathering Feedback  ·  1 comment  ·  Admin →
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  5. Show Old Mail

    Show Old Mail

    911th ranked
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  6. where in H___ IS oLD mAIL?

    Where is Old Mail?

    911th ranked
    2 comments  ·  Admin →
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  7. Support 3rd party email apps

    Support 3rd party email programs. We have been a long time user of AOL email, but now must leave, because you do not now support 3rd part email programs. We have multiple email providers and need to look at all our email in one central location. Since you do. not do that and others do, we must leave your service and transfer all our stuff to our other email provider.

    911th ranked
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  8. good

    I'm happy.

    911th ranked
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  9. Where is the arrow showing a message was replied to or forwarded?

    Where has the replied/forwarded arrows disappeared to?

    911th ranked
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  10. email checkbox size on web browser

    Please make the checkboxes on the web browser view of mail a larger size + click area like it used to be!

    911th ranked
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  11. I pretty much would love to keep this formation, but I wish that there was an option check box to the right of each message as it was/is wit

    I would love to have the option to delete each email as I read it by clicking to the right of the subject as in the basic form of email.

    911th ranked
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  12. 2 accounts signed on same time

    It would be really helpful is we could be signed in on 2 or more accounts at the same time

    911th ranked
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  13. Old Mail Reverting Back to New Mail

    Mail that has been read and moved to the Old Mail Folder after reading sometimes reverts back to the New Mail Folder, causing users to think that mail reverted in this way is actually New. Please investigate this misfunction and fix it. This will save users time, anguish and confusion.

    911th ranked
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  14. Calendar won't print correctly since New AOL

    Ever since the AOL "update" the calendar will not print correctly. It looks fine until I go to print preview. There you can see that the previous month and the next month are out of proportion and come down into the new calendar. I have chatted with your team and nothing they suggested helped! Please put the old calendar way back! Is anyone else having a problem with this?

    911th ranked
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  15. I don't want or need to divide my inbox up by date. Please give an option to turn that off.

    911th ranked
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  16. GO BACK

    Can't stand the new e-mail STILL. And the little guy that comes on for "ads" is a pain in the butt! You all just make things worse!!!!!

    911th ranked
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  17. Gentleman: Really don't like the changes, I find the new contact list format to be a poor replacement--doesn't work well

    Contact list not easy to use, doesn't pull up contacts with minimal info

    911th ranked
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  18. Default text does not work and now, testing links stopped working.

    Pleaase provide a way to ask questions. For example:

    Default text does not work and now, testing links stopped working. How do I fix it.

    911th ranked
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  19. This stupid new mail is so jumpy.

    The page never stays at the top. Every time I respond to a message, it jumps and i click the wrong one and then it goes to the middle of the list of emails. It is too glitchy. Is there no one that actually tests these updates? It's driving me crazy!

    911th ranked
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  20. too much space taken up by useless stuff at the top of each message

    When I click on a message in my inbox and it expands to full size, the header info at the top of a message takes up 2.75 vertical inches (34%) of the 8 inch viewing window (on a 1920x1080 24" screen). It shows the web site of the "From" person and a Visit Site button, the "Subject" with a read/unread button, and then the web site again and the From/To/CC lines. Each of these 3 section is in its own white-space area with a horizontal border.

    This stuff is useless to most people who now how to read a "Subj:"…

    911th ranked
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