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← Customer Feedback for AOL



This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

How can we improve AOL Mail?

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1127 results found

  1. Please bring spell check

    20th ranked

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    0 comments  ·  Admin →
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  2. Hate new format

    I hate your forcing me to use your new format. I can't do anything with it. It is terrible and I want the old format back - you make it impossible to do what I enjoy doing with emails. Can't save when I forward. Can't past without going to all kinds of corrections. You make it a terrible experience for me.

    22nd ranked

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  3. Wise saying

    If it ain't broke, don't fix it. Words to live by...

    23rd ranked

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    1 comment  ·  Admin →
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  4. WHAT THE )**)&^&%$&^)(*.......NEW SUCKS....SUCKS....SUCK.... The old format is far easier to use and I did not ask you to change it !!!

    24th ranked

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    2 comments  ·  Admin →
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  5. Go back to what works

    Replying to an email puts your reply at the bottom instead of on top like its the next in the string. Email list should not have the long gaps between each email. To many problems to list. Original layout worked why would you not improve what you have? Take a lesson from the porsche 911. New version blows.

    25th ranked

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  6. Remove that top-line ad in email inbox list.

    The top-line/moving ad causes me to routinely delete the wrong emails in my inbox - driving me crazy. I've no doubt missed important emails. What an awful place to force an ad. Do you really mean to irritate us every time we try to read mail?

    26th ranked

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    Gathering Feedback  ·  14 comments  ·  Admin →
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  7. Please reinstall/reinstate contacts category and the ability to insert JPG photos into e-mail.

    Please reinstall/reinstate contacts category and the ability to insert JPG photos into e-mail.

    27th ranked

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    1 comment  ·  Admin →
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  8. nuisance displays from AOL

    DONT display that right side window unLess I ASK for it - it's a nuisance and you don't show a means of CLOSING it!!

    28th ranked

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    Gathering Feedback  ·  4 comments  ·  Admin →
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  9. Please increase the number of blocked email addresses from the max of 1,000 today.

    Please greatly increase the number of blocked email addresses from the max of 1,000 today. 10,000 is not enough!

    28th ranked

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    9 comments  ·  Admin →
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  10. Add More Holiday Themes!

    Give users more choices of holiday themes. The previous version of AOL Mail allowed users to choose from several themes related to Christmas, Halloween, Thanksgiving, etc. These are now gone. Why?

    28th ranked

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    Gathering Feedback  ·  18 comments  ·  Admin →
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  11. Change it back!

    You cannot make your version better. It is a mess. The old version is much more superior than this new one. Listen to your customers and put it back the way it was. People do not need any more stress in their life and this is causing everyone stress.

    28th ranked

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    0 comments  ·  Admin →
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  12. HATE NEW AOL MAIL

    THERE IS NOTHING MORE TO SAY.

    28th ranked

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    1 comment  ·  Admin →
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  13. Get rid of the new mail format.

    Get rid of your new mail format!! I can't stand it!! Especially advertising in it...it's for mail not advertising. You're like Yahoo now. The old format was just fine....I may have to go to another site, after being with AOL for so long. Why did you ever change it?? In my opinion it wasn't for the good.

    34th ranked

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  14. responding to email

    Used to be able to respond to an email, and then 'keep as new'. With the new AOL, it automatically puts the email I responded to in the 'Old' folder. I want to be able to choose to 'keep as new' after responding.

    33rd ranked

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    1 comment  ·  Admin →
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  15. Get rid of the ad at the top of new emails!

    Is there some way to permanently remove the ad that looks like a new email? I have an ad-blocker on my browser (Safari) but this dreaded thing keeps showing.

    34th ranked

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    0 comments  ·  Admin →
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  16. The search function does not work well at all and does not search all mail.

    Bring back the old search function. The search button that was by the compose button functioned effectively and one could actually FIND what you were looking for. The current button does NOT locate all the searched for emails. Very frustrating.

    34th ranked

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    6 comments  ·  Admin →
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  17. Quit inserting the small ads on the right side of the page--when printing the page, they cover part of the text. This is very aggravating!!

    37th ranked

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    Gathering Feedback  ·  0 comments  ·  Admin →
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  18. Why am I deleting the same emails over and over on your 'new' format? Please return me to the CLASSIC EMAIL FORMAT!!!

    Why am I deleting the same emails over and over on your 'new' format? Please return me to the CLASSIC EMAIL FORMAT!!!

    37th ranked

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  19. go back to classic now!!!!

    N. O. W!

    37th ranked

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  20. sort by sender

    Sort by sender in New Mail is needed. It's available in folders, but not New Mail, which is where I like to filter things out. New Mail currently only allows to sort by date. I've had to create a new folder to put new mail into so I can sort it, but if I don't deal with it immediately it tends to get forgotten because it's not in the New Mail that I see each time I log in. Thank you!

    40th ranked

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    3 comments  ·  Admin →
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