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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

How can we improve AOL Mail?

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1310 results found

  1. no good type size and spacing options

    As far as I can tell, there are only two type and spacing options...1: VERY small type..smaller (and thinner) font than I have ever used in email. OR 2: Giant type with huge spacing between lines...allowing very little information on a page....which is not an option at all...just a big, fat magnification of #1. Most email programs I have used have multiple type and spacing view and compose options.

    21st ranked
    Gathering Feedback  ·  19 comments  ·  Admin →
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  2. More steps to do the same thing is NOT an improvement.

    Having things on the bottom and the top is NOT convenient. Having to search instead of scrolling to find the folder to put your emails in is NOT faster or user friendly. Having the send button on the bottom stinks. I liked everything across the top, easy to see and use. This format is atrocious.

    21st ranked
    2 comments  ·  Admin →
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  3. Please put SEND at the top of the mail window !!

    Please put SEND at the top of the mail window !! Also some space at the bottom of the mail window please !!! I really want to have more control of the way my mailbox works.

    23rd ranked
    Gathering Feedback  ·  13 comments  ·  Admin →
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  4. Please bring spell check

    23rd ranked
    0 comments  ·  Admin →
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  5. Hate new format

    I hate your forcing me to use your new format. I can't do anything with it. It is terrible and I want the old format back - you make it impossible to do what I enjoy doing with emails. Can't save when I forward. Can't past without going to all kinds of corrections. You make it a terrible experience for me.

    25th ranked
    0 comments  ·  Admin →
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  6. Wise saying

    If it ain't broke, don't fix it. Words to live by...

    26th ranked
    1 comment  ·  Admin →
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  7. Get rid of the ad at the top of new emails!

    Is there some way to permanently remove the ad that looks like a new email? I have an ad-blocker on my browser (Safari) but this dreaded thing keeps showing.

    27th ranked
    0 comments  ·  Admin →
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  8. WHAT THE )**)&^&%$&^)(*.......NEW SUCKS....SUCKS....SUCK.... The old format is far easier to use and I did not ask you to change it !!!

    28th ranked
    2 comments  ·  Admin →
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  9. Remove that top-line ad in email inbox list.

    The top-line/moving ad causes me to routinely delete the wrong emails in my inbox - driving me crazy. I've no doubt missed important emails. What an awful place to force an ad. Do you really mean to irritate us every time we try to read mail?

    30th ranked
    Gathering Feedback  ·  14 comments  ·  Admin →
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  10. Go back to what works

    Replying to an email puts your reply at the bottom instead of on top like its the next in the string. Email list should not have the long gaps between each email. To many problems to list. Original layout worked why would you not improve what you have? Take a lesson from the porsche 911. New version blows.

    29th ranked
    0 comments  ·  Admin →
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  11. Please reinstall/reinstate contacts category and the ability to insert JPG photos into e-mail.

    Please reinstall/reinstate contacts category and the ability to insert JPG photos into e-mail.

    31st ranked
    1 comment  ·  Admin →
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  12. Prioritize the main function

    It has become a major hassle to type an email. I will type half a sentence and then see nothing on the screen. By prioritizing putting animated ads in front of our faces, you've degraded your system to junk. Its like a race car that instead of just being covered in sponsor decals, its 10 tons of Jumbotron TV screens bolted to the body run by a 10,000 amp generator on the engine.

    32nd ranked
    1 comment  ·  Admin →
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  13. Add More Holiday Themes!

    Give users more choices of holiday themes. The previous version of AOL Mail allowed users to choose from several themes related to Christmas, Halloween, Thanksgiving, etc. These are now gone. Why?

    32nd ranked
    Gathering Feedback  ·  18 comments  ·  Admin →
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  14. Change it back!

    You cannot make your version better. It is a mess. The old version is much more superior than this new one. Listen to your customers and put it back the way it was. People do not need any more stress in their life and this is causing everyone stress.

    32nd ranked
    0 comments  ·  Admin →
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  15. HATE NEW AOL MAIL

    THERE IS NOTHING MORE TO SAY.

    32nd ranked
    1 comment  ·  Admin →
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  16. Get rid of the new mail format.

    Get rid of your new mail format!! I can't stand it!! Especially advertising in it...it's for mail not advertising. You're like Yahoo now. The old format was just fine....I may have to go to another site, after being with AOL for so long. Why did you ever change it?? In my opinion it wasn't for the good.

    37th ranked
    0 comments  ·  Admin →
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  17. responding to email

    Used to be able to respond to an email, and then 'keep as new'. With the new AOL, it automatically puts the email I responded to in the 'Old' folder. I want to be able to choose to 'keep as new' after responding.

    36th ranked
    1 comment  ·  Admin →
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  18. Why am I deleting the same emails over and over on your 'new' format? Please return me to the CLASSIC EMAIL FORMAT!!!

    Why am I deleting the same emails over and over on your 'new' format? Please return me to the CLASSIC EMAIL FORMAT!!!

    39th ranked
    0 comments  ·  Admin →
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  19. go back to classic now!!!!

    N. O. W!

    39th ranked
    0 comments  ·  Admin →
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  20. sort by sender

    Sort by sender in New Mail is needed. It's available in folders, but not New Mail, which is where I like to filter things out. New Mail currently only allows to sort by date. I've had to create a new folder to put new mail into so I can sort it, but if I don't deal with it immediately it tends to get forgotten because it's not in the New Mail that I see each time I log in. Thank you!

    39th ranked
    3 comments  ·  Admin →
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