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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

How can we improve AOL Mail?

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1231 results found

  1. SORTING PREFERENCE

    WHY DO WE HAVE TO KEEP ~~RESETTING~~ OUR SORTING PREFERENCE??? IT SHOULD STAY ON WHAT WE HAVE SELECTED UNTIL WE CHANGE IT TO SOMTHING ELSE. I AM SICK AND TIRED OF HAVING TO ~~RESET~~ IT AFTER EVERY PIECE OF MAIL I READ.

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  2. Allowing Sortation of Messages Strings by AOL Date of Sent or AOL Date of Received Messages

    Although if the Sender to an AOL has collected previous messages, AOL is not able to reconfigure what or how the message has been organized.

    It might be that the Outside Senders are collecting random messages for inclusion and their Email provider jumbles up the order of what the AOL then receives. I don't know so I am asking. Google seems to be in the same way. You can connect a message string but need to eye-ball find the message received in the midst of prior messages. I leave it to you to explain, as most likely having had this…

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  3. auto signature

    Signature font size different from text in body of email!

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  4. i had quick reply to my emails being deleted by accident

    just want to post thanks for all help getting my emails which i deleted by accident the prompt reply was so good

    911th ranked
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  5. Allow selection by date received. The only option is to select ALL mail. When I delete unread junk mail, I then have to reselect all.

    Allow selection of unread by date.

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  6. Sometimes I dont need a username or password to access my email, wth ??????????????????

    Sometimes I dont need a username or password to access my email wth ???????????????????????

    911th ranked
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  7. get rid of the saved documents folder, and save picture folder, not necessary

    get rid of the saved documents folder or at least put in a batch delete box, I have hundreds that you saved that I did not want and the only way to get rid of them is to open each one again and delete again, when I had already deleted those emails I do not have time for all that. I dont like the new version

    911th ranked
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  8. Why I can't alphabetize my inbox

    I don't like the New AOL look because you took away the feature to alphabetize the inbox

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  9. How can I keep mail in my new mail folder? I keep thing there to refer back too.

    I need to go back to the previous version. I hate having to look thru old mail to find things I left in my inbox.

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  10. Case #21292172 - Viewing Email OPTIONS:

    Dear Madam or Sir, would be very helpful if there was an addtl viewing email option that would allow for the email to remain as NEW even when hovering over the list of emails in the top portion of the screen where emails are listed and only when double clicking on the email would it become READ. This option could be called "Double Click to Read Email".

    911th ranked
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  11. Bring back right-click menu

    Quit trying to be gmail; it may be popular but AOL had more features that worked.

    If i have a sender or subject that I want to manage all the emails from, I used to be able to do that with a powerful right-click menu. Now, the only thing is "filter" and the options with it are insufficient.

    Please restore the powerful right-click options.

    911th ranked
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  12. Attaching PDF is no longer prompted when it is not attached

    Please prompt if PDF file is not attached.

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  13. Mail summary page column order

    I would like to be able to re-order the summary page columns. Specifically I want to me the "file attachment" icon before the email "subject" column. When the "file attachment" icon follows the "subject" column I am less likely to note that a file is attached. I would like to move the columns around to the way I like. If this is already possible I can't find out how to do so and please let me know how. Thanks.

    911th ranked
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  14. i would like to be able to know, if i pull up a contact, what group or groups would that contact be in. Very big problem, pls fix

    911th ranked
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  15. AOL Homepage Videos

    Can't play video on AOL Homepage. Video has sound but have black screen with loading icon. had reset the modem as well as clearing cache and browsing data but does not work

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  16. regret de ne pouvoir avoir un accuse de reception lors d un envoi

    avoir un accuse de reception lors d envoi de message . URGENT ET TRES IMPORTANT SVP

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  17. Takes too long to empty SPAM mailbox

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  18. Give us CompuServe branding back!

    I actually really like the new AOL Mail compared to the old version, but I really would like CompuServe branding for my CompuServe accounts! There is AIM, America Online, and AOL.com themes but no CompuServe themes available!

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  19. When I check boxes to keep mail as unread, I should not have to individually go back an uncheck each one. Who thought that was a good idea?

    When I check boxes to keep mail as unread, I should not have to individually go back an uncheck each one. Who thought that was a good idea?

    911th ranked
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  20. Number of emails - I miss seeing how many emails I have in my inbox.

    Put back the count feature.

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