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AOL Mail Norrin



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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

1350 results found

  1. Vacation Auto-Reply Option Unavailable

    I see no option to set up vacation auto-reply under Settings. There is no "More Settings" on the menu--as there's supposed to be according to the Help section!

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  2. Post server and service problems, and major changes, so we can anticipate outages

    Other large companies have a dashboard that shows the status of their various services. Can't you have something like that, so we don't have to rely on sites like DownDetector that show problems across the country, when they may only affect specific regions, or specific services.

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  3. regular expressions in filters

    Add Regular Expression function to Filters.

    Regular Expressions are essentially a user-accessible programming language that makes Filters more precise/accurate/powerful.

    For example, "John" is not the same as "John Smith", but, if I ask for "John", I get both, plus "John Jones", etc. But, "^John$" means just "John" on the line.

    RegEx may also significantly speed up AOL's processing and reduce the number of filters people want, which reduces AOL's processing load. For example, "Home *Warranty" (notice the " *" which matches zero or more spaces) matches "HomeWarranty", "Home Warranty", and "Home Warranty". This is very useful for rerouting junk mail…

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  4. Documentation for Filters

    The "Filters" documentation assumes we know what "From" means (or Send, Subject, etc).

    I receive email From
    "American Home Warranty Affiliate oixsdf@asdflkfd.com".
    If my filter says: If From contains "American"... Will that apply to this email? Or do I have to reference the random string "oixsdf", which changes with each email (and would make filters useless)?

    Are Filters case sensitive? Is
    From "American" the same as
    From "american"?

    Which brings me to a related point - It would be VERY useful, both for testing new filters, AND for catching up with 4500 existing emails, if Filters could be applied…

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    1 comment  ·  Admin →
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  5. 970th ranked

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  6. 970th ranked

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  7. PAY TO STOP ADVERTISING What Greed Monger came up with this idea??

    What a nice way to reward all of your faithful customers!!! Make them pay to stop advertising that you put in there email. I hope this starts a customer revolt that shuts AOL/YAHOO down. Greed at its best, thanks AOL for rewarding me for being a loyal customer for years. I will be looking into leaving you. Louis

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  8. POOR EMAIL forwarding COMPOSURE FROM A LINK IN READ EMAIL

    If I try to forward an email using an email I've read and have been supplied with a new email contact, the automatic population of the linked email for the new person doesn't get added to the new composing email.

    I hope I've said this correctly....Just another critical item to correct or bring back the old format! PRETTY PLEASE!

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  9. Go back to old format or give us a choice

    Simple choice button works best.

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  10. Requiring new login to an ongoing session WIPES OUT the search tabs

    Did I say thank you for the search tabs? Thank you for the search tabs. I hope you are still improving this option. Now that my mail is overrun with spam (thanks for that) the saved searches in tabs comes in handy. So what do you do next?....

    You implement a new mid-session login requirement - while I'm ALREADY logged in - in the middle of an ongoing/active session! The result? All my search tabs, which represent placeholders in the work I'm doing, disappear. I really wish the tech folks would STOP trying to save me from myself. There is…

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  11. 970th ranked

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  12. Support spell checking in languages other than English. Believe it or not, AOL, some people in this world are bilingual.

    Support spell checking in languages other than English. Believe it or not, AOL, some people in this world are bilingual.

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  13. contacts issue

    Contacts Suggestions not responding

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  14. 970th ranked

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  15. E-mail and Lists.

    Stay out of my address book. You have fixed it so I cannot erase or
    add to my own mail on line. I am perfectly capable of doing it myself.
    You manage to find me for ads, but not to add my own new people.
    I spent over an hour last night trying to go through all the steps of
    updating what should have and used to be done on the send page of
    shared notes and info to others.

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  16. Sound when e-mail comes to your internet

    where is it you got mail huh

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  17. forwarded mails

    Hallo.

    Warum wurde denn das Layout für "Weiterleiten" von Emails geändert ?

    Wenn man Emails wieterleitet, erscheinen jedesmal "vertikale Striche auf der gesamten linken Seite" der weitergeleiteten Email, was bisher nie der Fall war.

    Es sieht höchst unprofessionell aus, wenn man nun eine weitergeleitete Nachricht / Mail erneut weiterleitet, und ggf. ein 3. mal weiterleitet, so dass unzählige vertikale Striche seitlich der Email erscheinen (dementsprechend wird der Text der weitergeleiteten Mail von Nachricht zur Nachricht immer schmaler, da linkseitig vertikale Striche erscheinen !).

    So kann ich nun keine Geschäft-Mails mehr weiterleiten, das sieht fürchterlich und höchst unprofessionell aus !

    Können…

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  18. Absolutely no reason to require an extra click to choose where an attachment comes from, no one ever attaches files "from a recent email"

    In decades of using AOL Mail, I have never ever attached a file 'from a recent email'. There is zero reason to make this an extra step, extra click when adding an attachment. Make this a setting you can turn off for the large percentage of us that don't ever do this.

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  19. Color code

    Any chance we could be able to add different colors/highlights permanently to specific email lines?

    For example: be able to Color code specific emails to help Identify them (their importance) as a group if needed? Or another way to state: by using different colors we could highlight the importance of individual emails and therefore group them accordingly. That would be wonderful! Thank you for your time and consideration in this matter! Greatly appreciated! Food for thought.

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  20. the search function on the new email format misses many emails. If I switch to the "basic" format it works much better

    the search function on the new email format misses many emails. If I switch to the "basic" format it works much better

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