AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
375 results found
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AOL does not update
I will see that I have a new email, but when I click on "new mail" nothing shows UNLESS I go up to the "refresh button" on my browser. THEN the new mail will show. Very bad web design.
Hi. Fix problems when an AOL website isn't working:
Start with the first step, then see if your problem is resolved before moving on to the next.
Clear your browser's cache.
Update your browser.
Restart your computer.
Make sure that JavaScript is enabled.
Disable browser enhancements.
Temporarily disable antivirus, antispyware, and firewall products.
See if the AOL service works from another computer or mobile device.
Reset your browser to default settings.
If you need additional help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Blocking SPAM
For a short time - a couple of weeks? - there was a feature on AOL that allowed block and delete SPAM emails with one click. This was the BEST feature ever, and I LOVED it. At last! AOL was doing it right. I was able to click all the bunch of emails - and could send back to regular mail anything that made it to the SPAM folder that was legitimate - and the with one click delete and block all the other senders. I could even see the senders names just to double check. This was the MOSt…
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Hi there. If you have reached the limit of 1000 blocked senders, the option will no longer be displayed. You can remove some email addresses from your blocked list by going to Settings>More Settings>Security and privacy.
Additionally, the block feature is best used for people, not spam since spammers can use spoofed accounts. Meaning what you see might not be the actual sender address. If those emails are going directly to your Spam folder, then your spam filter is working properly. Also, Spam is automatically deleted from the Spam folder after 30 days.
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All my inbox mail is going into DELETED and accidently deleted. Now I do not have my mail or what I wanted to keep. This is the THIRD time t
Fix the problem with new mail and kept emails from going into "Recently Deleted" box to get deleted. I did not move them into delete.
This is the third time it has happened in the last two months. Now no access to my emails and ones I wanted to keep -
AOL Mail Issue
When I'm trying to send an email to someone on my contact list by typing simply their initial, it gives me more option that are not listed on my contact list at the same time after I remove them using the (x) button, they came back the next time I try create an email.
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AOL Mail
I have difficulties to open my AOL mail? what shuld I do?
Hi there! Thank you for reaching out. While we don't address account recovery issues on this platform, we would be happy to explore what support options are available for your account. Could you please share your email address with us in a Private Message on our Yahoo Customer Care page https://www.facebook.com/YahooCustomerCare/? We're looking forward to helping you!
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Emails kommen von Mircrosoft nicht seit 7 Jahren an!
Emails kommen von Mircrosoft nicht seit 7 jahren an! Kann seit 7 Jahren kein Skype nutzen. Passwort vergessen. Code von Mirkdrosoft iwird nicht wietergeleitet
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Block Senders Function has recently disappeared?? Where's it gone?
Wheres the block sender function gone??
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AOL blocks informed delivery for an year then suddenly lets it through again
My mother has had no emails from USPS Infromed Delivery for an year then suddenly yesterday she FINALLY received one email from USPS for the first time. She has VERY LIMITED tech knowledge and does NOT block anything since she does NOT want to learn how. This is a VERY common issue on AOL's end from all the posts here regarding Informed Delivery. We had tried contacting USPS several times regarding the issue earlier only to have them blame AOL and not bother to fix it. It seems to me that AOL likes to control what its users receive regardless…
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Why can't I delete the spam messages in my inbox? Instead of a box to the left that I can check to delete it there's nothing but graphics.
I'm getting phishing in my inbox that I can't figure out how to delete. There's no box to left to check ... just graphics from the email. Soooo annoying!
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I am receiving an email, which goes to spam, offering pictures, from supposedly my brother Terry Robinson. 1334783@senati.pe is not valid.
Find a wat to block emails that are not valid such as
1334783@senati.pe. Also find a way to stop fraudulent emails such as one listed above continuing to go to my spam which I have blocked most emails. The one in concern claims they are from Terry Robinson, my brother which is false. Thank you guys. -
want to be able to open a doc (pdf or ?) from my inbox. Won't allow now
want to be able to open a doc (pdf or jpg) from my inbox.
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You have lost all my sved files (receipts and business mail) Wonderful! How lack can a company be?
Stop messing with a system till you know it works across the board! It appears that your people come up with ideas, never run a test and put them to work destroying people's operations. Today I found out all my saved receipts' and correspondences are missing!
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Saved mail only sends headers and addresses email names/addresses but fails to send the body of the message. Please advise.
Why does saved emails only send the headers and addressees names and email addresses....but....fails to send the body of the message?
Please advise. -
font size incoming mail
I notice that my incoming mail is in smaller font size than it used to be.
I know I can change the font size in writing/composing email, but how can I change it for easier reading for the incoming mail without having to forward to myself in order to change it? Then it doesn't immediately show who it's actually from (it will say it's from me)Hi there. To increase the font for your incoming emails, you can have the option turned on to ''Enable large text size'' when you go to Settings. Additionally, you can use the keyboard by pressing and holding CTRL then adjust the font with the ''+'' and ''-'' keys.
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EMAIL ATTACHMENTS NOT DOWNLOADING IN STANDARD - ONLY BASIC
Attachments only open and download in Basic Email - not the Standard version today, MONDAY, JUNE 10, 2024
This issue is currently under investigation, we appreciate your patience and understanding while our team finds a fix. As a workaround, the attachments can be downloaded using the Basic version of the webmail. To switch to the Basic version of the webmail, log in at mail.aol.com from a laptop/PC browser, click on Settings > More Settings then the option "Switch to basic Mail" will be on the left side.
Thank you!
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Stop requiring phone number verification to log in
Please stop asking "is it really you" and requiring us to answer the phone for a code number just to log in. This is happening every day and is very
annoying. What is the purpose of this? We have been on AOL for a long time. Thanks,Hi there! We are really sorry for the inconvenience. The phone number verification is a security purposes measure that we are taking in order to ensure the safety of the account. If you want to be logged in without the phone number verification we would suggest you to check the "stay signed in" box or disable the 2-step verification. Although we would suggest you to keep the 2-step verification active this might solve the issue. Thank you for reaching out to us!
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turn off the suggestions about notifications
I am tired of when I send an email getting the notification asking me if I would like to turn on notifications on a particular person/email address. I cannot find a way to turn that notification off. Is there a way? If not, Please AOL, if I want to turn on a notification, I will turn it on, stop asking me if I want a notification every time I send an email.
Hi there, We are sorry about the issue that you are encountering. Our suggestion would be the access our help site on: https://help.aol.com/articles/turn-desktop-notifications-on-or-off-for-new-aol-mail and if you are still encountering issues with it you can get in touch with us via the “Contact Us” button
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FALSE ADVERTISING
I pay $5 per month for what was advertised as AD FREE EMAIL. It is certainly not AD FREE! I receive ads every day in my inbox. TALK ABOUT FALSE ADVERTISING!
We regret hearing that. Could you please reach out to us at help.aol.com so that we may look into it?
- Don't see your idea?