Mitch Gilberg

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    Gathering Feedback  ·  84 comments  ·  AOL Mail » Spam  ·  Flag idea as inappropriate…  ·  Admin →
    Mitch Gilberg commented  · 

    AOL's SPAM filter has become increasingly counter-productive, especially now that we're getting into the Presidential fund-raising season. The number of emails is going up, and as the volume goes up the number of bad decisions made by the SPAM filter is going up. Every time I go to look at email now my first step is go to the SPAM folder and mark everything as "not SPAM." It's an annoying extra step, and it makes totally clear that the SPAM filter is not "learning" anything. Still no response from AOL.

    Mitch Gilberg commented  · 

    This request has been "gathering feedback" since October, 2018. That's 6 months, but there's been no response from AOL. AOL, are you listening? Could you at least let us know you've read it?

    Mitch Gilberg commented  · 

    I would like to note that spam "learning" seems to have improved. I am getting fewer important emails sent to spam. I would also like to note that this is totally irrelevant. Until the blocking software becomes 100% accurate, with no errors ever in the history of ever, I still have to regularly check my spam folder to recover from the mistakes it makes. And, frankly, even if it ever seems to become 100% accurate, I don't imagine I would trust it. Best solution: allow filtering to be turned off, no messages spammed. How hard can this be?

    Mitch Gilberg commented  · 

    Why do I feel like we are being ignored? This simple request was originally made 10/15/18, 3 months ago, with no response from AOL. Hello?

    Mitch Gilberg commented  · 

    This seems like a simple request. TURN OFF THE SPAM FILTER. Your misguided attempt to make e-mail easier actually makes it harder. Even if the algorithm you use to identify spam were 99% accurate I would still have to go through my spam folder every day to find the 1% of items you tagged incorrectly. The fact that your algorithm is very, very, very bad, and that it doesn't seem to "learn" anything regardless of repeated instruction, is irrelevant. Until it is 100% perfect (a hopeless cause) we need the ability to turn it off.

    Mitch Gilberg commented  · 

    This is getting worse. Not only is it impossible to turn off the spam filter, its "learning algorithm" is terrible. There are some specific senders that are continuously sent to spam even though I continue to tell the computer they are not spam. Please, quit this nonsense!

    Mitch Gilberg commented  · 

    I completely agree with this request. I do not want any mail blocked. And on the wild chance that someday I do want mail blocked, I want to tell you what to block... I do not want you to block mail using whatever screwy algorithm you've concocted. You currently send very important emails into my spam folder against my wishes. Stop it. STOP IT.

    Mitch Gilberg supported this idea  · 
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    38 comments  ·  AOL Mail » Spam  ·  Flag idea as inappropriate…  ·  Admin →

    By continually using the Not Spam button, you are training your spam filter and our systems to recognize important emails. Additionally, if you are using an email application, like Outlook, Mac Mail, Windows Mail, or the mail app on your mobile device, please check the incoming mail filters in the application’s settings, and change the filters, so that all new emails are kept in the Inbox.

    In order to block incoming emails from an entire domain, go to mail.aol.com – Options – Mail Settings – Spam Settings – and add the domain name (e.g. @example.com) inside the “Block Mail From Addresses I Specify” field, click the plus button, then Save Settings.

    Mitch Gilberg commented  · 

    This is getting worse. Not only is it impossible to turn off the spam filter, its "learning algorithm" is terrible. There are some specific senders that are continuously sent to spam even though I continue to tell the computer they are not spam. Please, quit this nonsense!

    Mitch Gilberg supported this idea  · 
    Mitch Gilberg commented  · 

    Your new spam "feature" is a bust, and the inability to turn it off is VERY annoying. What's more, the suggestion that we can "train" it seems to be inaccurate. It certainly doesn't reflect my preferences. It's truly maddening.

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    Gathering Feedback  ·  92 comments  ·  AOL Mail » Spam  ·  Flag idea as inappropriate…  ·  Admin →
    Mitch Gilberg commented  · 

    No, no, no! Your spam selection algorithm is really awful! For you delete these messages before I can recover them would be a disaster.

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