Terry Bayma
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Fire all the people that "improved" the e-mail and your app.
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You would think that a service that is mocked for how it has shot itself in the foot repeatedly over the last few years would listen to its customers rather than be stubborn about a feature change that has gone over like passing gas in church. The mail format was acceptable. Now it is frustrating. Even Coca Cola figured out that change for the sake of change can be a mistake. Whatever happened to giving the customers want they want?