AOL Desktop Gold


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  1. AOL scamming senior citizens

    How dare AOL try to scam me to pay $100 to remove virus software from computers in my household !!! After trying to download AOL Gold I received an error message to contact customer support which I did . After talking to several people , one Tech told me my new laptop had a virus and it will travel to all the computers in the household and he can clean them all for $ 99.99 . I am a Senior citizen and I believe AOL was trying to take advantage of me, by trying to make me believe this BS…

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  2. account email notices differ. Same account, different computers

    I use Gold on two computers. I have a number of email addresses. In one computer when I click to change accounts the number of emails unread shows in a window. On the other computer it does not. How can you resolve this difference?

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  3. Software stops working

    Not sure exactly what the reason is but I have to re-install AOL Gold often, the premium security turns off and the settings menu will not open. I do not know the cause of this and it seems to just randomly happen, some weeks there is no issue. Other weeks it is 2 to 4 times a day, all of the settings will not open.

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  4. Problem

    Every since windows update I no longer can excess my benefits and half my favorites. I would like to know why this is effecting my account and is there a soluation ?

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  5. Automated System

    on the automated system tried a lot of times telling the exact email address and it kept telling me they cant find my email address
    - ongoing for 2 years

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  6. Sloppy Service

    I'm certain this will be ignored, but lately AOL has become one major pain in the butt, First there is the delay is getting on after log one. Then, and the worst, is having to wait 30 seconds (& that is not a guess-that was timed.) Then, if lucky or patient enough for get on AOL, there is that "OOPS" page that comes from out of the blue. I've done 30 yrs with AOL , but that will come to an end. NOW, ISN'T THAT A GREAT IDEA!!!!!

    A. Rothenbuesher Venice FL> or e

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  7. HOW TO STORE MY PASSWORD

    For 31 yrs of my AOL service I've been able to Store Passwords by typing that phrase into a box using Control K, then following the very simple process offered by AOL.

    Today I get no process for storing my password. Worse yet, I can't find any free "HELP" function available to me -- even though I pay $40/mo to AOL. That really sucks, unless someone reading this cares to help me store my password.

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  8. adding new user name to AOL Gold

    I am subscribed to AOL Gold and when I tried adding another username, I got the message that I need to subscribe to AOL Gold. Do I have to pay additional fees for each username?

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  9. Sorry, we don't recognize this email

    When I sign up the new aol email account and log in, It alerts Sorry, we don't recognize this email. Please help to check and resolve
    Username: **

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  10. Fix problems

    I wish the problems AOL has would be repaired , i cant get into my mail settings to change anything concerning my mail also when i am on AOL as soon as new emails come in it shows the number of emails i have waiting however i am not able to view the emails , i have to log out then log back in before the emails will be able to be viewed. I am paying alot for service that recently has gone down hill , maybe i should check and see if the free edition of AOL is available…

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  11. FEE FOR AOL IS TOO HIGH!!

    I have been paying 31.99 for AOL for YEARS and the service has only gotten worse every year. It freezes up daily and for months I couldn't open my mail. I want this amount drastically reduced especially since I could be getting service for FREE!!!!! PLEASE reply to this email and give me a better deal so I won't have to quit using AOL!!!!

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  12. I am unable to update my payment information,

    There is not enough time to log off current name, log into alternate e-mail name to get 4-digit code, and log back in to enter it into the field, which. No other me do this. HELP

    By the way, the account information on the screen is correct.

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    We don’t have access to billing related information. Please call AOL Customer Support at 1-800-827-6364 and they will assists in updating your payment information.

  13. You idiots charged me for the same subscription TWICE! This is illegal and you have been reported!

    You idiots charged me for the same subscription TWICE! This is illegal and you have been reported!

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  15. windows update took away my aol gold and I pay for my aol account.

    Windows update took away my AOL GOLD account and I am trying to get it back. I have paid AOL for years and I want to know why this happened. Please let me know AOL.

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  16. Why is it when I sign in to acess my Aol account my Aol icon had been moved. I feel like someone is opening my Aol account. Can you explain

    My AOL account is being accessed during the day and my icon has been moved when i log in. Why is this happening and who accessing my account?

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  17. Is Data Secure by aol included in a subscription to aol

    When researching it I get the message that it is not available to me

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  18. error ET-5005 Requested message or attachment has an incorect ID

    When I first sign onto AOL I get error ET-5005. "the requested message or attachment has an incorrect ID. " I get the same error when I access settings. It causes no further complications though, I can proceed as normal. I even uninstalled my AOL destop software and downloaded new software but the same message pops up.
    This is a new AOL account, I have been a beta tester on my old account for 10 years and a previous one since 1998. I did save my address book, favorites and settings from my old screen name and applied them to…

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  19. I can no longer sign into my other email addresses on my Lenovo Laptop with Windows 7

    My email addresses with AOL have different purposes. Today I AOL does not recognize my subordinate addresses only on this laptop.

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call at 1-888-265-3733

  20. news

    news links are not working when changing the catergoy of the news
    at the same time the datamask display is not working

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