AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Why do I have to login every time when I check the box stay logged in

    Why do I have to keep logging in when I open welcome. I have complained this to bug. what am I paying for, NO HELP?

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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. We're glad you're here

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  3. Having to click a link over and over again!

    Here lately I am having to click links over and over again and again it keeps taking me to AOL SEARCH!!!! I want it to take me where it is supposed to go!!! I pay for this service and i want it to work!!!!!!

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. HOW TO TURN OFF THIS COMPRESSION THING ITS RUINIG MY PHOTO MAPS

    IN THE AOL DESKTOP SOFTWARE MY MAPS ARE FUZZY AND AND GRAINY DO TO SOME COMPRESSION YOUS ALL MUST BE USING IN THIS SOFTWARE!!! I WANT TO TURN THAT OFF!!! HOW HOW DO I DO THIS??????????

    IF I CANNOT TURN THIS COMPRESSING THING OFF THEN YOUS TAKE IT OUT AND OR DISABLE IT

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  5. Automated System

    on the automated system tried a lot of times telling the exact email address and it kept telling me they cant find my email address
    - ongoing for 2 years

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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  6. in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete..

    in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete.....always getting error code EC-4020 and please try in 5 minutes

    Can you check on that

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  7. AOL Desktop Gold - Display Compatibility

    AOL desktop gold is not displaying the email items and icon correctly on my computer. Whenever I hover over the email items it keeps on zooming and looks distorted. Icons are also missing when I hover over them. Tried to open this on safe mode and the distortion stopped happening but when I went back to normal mode this still keeps happening. I hope anybody can do something about this.

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. Tech Fortress reminder messages

    Why do I keep getting a pop up message from you every time I log in appearing in the lower right section of my screen telling me that Tech Fortress is not hooked up? I unsubscribed to Tech Fortress over three months ago. Please stop this from every time I sign in. Thanks.

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. ADG latency

    whenever you scroll through the emails it highlights everything the mouse passes through which is annoying. Please provide a fix to remove this feature which just showed up with the latest version 11.0.3316. How come we lost the feature whenever you add a new email address it automatically gets added to the address book, if you could please bring this back.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  10. Sloppy Service

    I'm certain this will be ignored, but lately AOL has become one major pain in the butt, First there is the delay is getting on after log one. Then, and the worst, is having to wait 30 seconds (& that is not a guess-that was timed.) Then, if lucky or patient enough for get on AOL, there is that "OOPS" page that comes from out of the blue. I've done 30 yrs with AOL , but that will come to an end. NOW, ISN'T THAT A GREAT IDEA!!!!!

    A. Rothenbuesher Venice FL> or e

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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  11. the videos are all green screen

    all my videos turn to green screens in less than a second once they start. On aol and facebook

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. settings dont save after sign off. logging back in erases back to default

    settings and favorites added to toolbar erase after sign off. nothing saves unless you stay online and open, The moment you sign off or close it all goes to default. waste of time adding favs to bar and changing settings if they are going to disappear once you sign off. might fix the coding that shows on top corner of software too with a shield. it has a small shield with alot of bad coding showing. hover over it and it disappears and comes back once you move cursor.

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    0 comments  ·  Toolbar  ·  Flag idea as inappropriate…  ·  Admin →
  13. I can't open my emails Why?

    Fix the email problems - cna't ope emails - can't delete emails must do 2 or 3 times. spam goes to recently deleted WHY all these problems??

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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Find a way for paying customers to get help for a problem that your site doesn't provide

    My cover page on Gold switched language and unable to change it to English

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  15. Beta Version

    Does all the info in the email I got about the Beta version apply to Desktop Gold, and do I need to initiate action to receive updates?

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  16. I am having NO AOL Desktop Gold experience; you keep kicking me off June 17&18, 2021

    My AOL is kicking me off. June 17 & 18, 2021. What are you doing to fix this?

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  17. I am SICK of this!

    I am SO SICK of having to reset my settings EVERY TIME I WANT TO PLAY GLOBESPOTTER! It never works the first or even the third time because I just don't know which white circle to click on. I know what I want to play and it's not up to AOL to make it so blastedly hard for me to do it!

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. HOW TO STORE MY PASSWORD

    For 31 yrs of my AOL service I've been able to Store Passwords by typing that phrase into a box using Control K, then following the very simple process offered by AOL.

    Today I get no process for storing my password. Worse yet, I can't find any free "HELP" function available to me -- even though I pay $40/mo to AOL. That really sucks, unless someone reading this cares to help me store my password.

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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  19. Why do I have to click on email twice to get it to open? This has just started. New glitch?

    Why do I have to click on email twice to get it to open? This has just started. New glitch?

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    12 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  20. PLEASE

    AOL GOLD only keeps emails for 2 weeks. It would be great to have emails for at least 6 mos. Google has them forever. My son says this is why "no one has AOL anymore." I have had AOL for more than 30 years, and I have been happy with it, but I am not happy being able to retrieve emails than are more than 2 weeks old. PLEASE improve this!

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