AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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ADDRESS BOOK ISSUES CASE #07683899
Dear Sirs--
I spent EIGHTY TWO minutes on the phone today with your technicians and got NO RESOLUTION.
I am having a problem with my address book and the contact cards. Where the first column used to say SCREEN NAME it now says PRIMARY EMAIL. However; when you go to the contact list it still shows up correctly.
When I add new contacts I have to be able to put in their screen name for identification purposts
Currently I am unable to send blind copies of emails to groups
I needs this corrected CORRECTLY asap.
Kerry *******
Case # 07683899
Thank you for your feedback. In order to resolve this issue, please follow the steps below:
1. Open the AOL Desktop Gold and sign on.
2. Go to the ‘Mail’ menu and select ‘Address Book’ from the drop-down.
3. Select the specific address book group from the left side.
4. Select a contact from the list and click ‘Edit’ at the bottom.
5. Make sure the ‘Primary E-mail’ field contains the person’s email address.
In case the ‘Primary E-mail’ field contains the person’s name or username, replace them with their email address.
6. After all the group contacts have their email address showing in the ‘Primary E-mail’ field, you can add the group to the BCC field and check if they show correctly. -
Want to delete moribund accounts, want to start a new one
Want to delete moribund accounts, want to start a new one
To delete an email account follow the steps from this article: https://help.aol.com/articles/account-management-cancel-or-reactivate-your-aol-account
To create a new email account follow these steps:https://help.aol.com/articles/aol-mail-account-and-password
In case you need further assistance please reach out to our customer service team at 1-800-827-6364.
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harassment
stop the posting of personal information in a chat from this name
*****(8:20 PM) : They used to live in a small apartment in *, Florida ( ****** Hwy). The current home is a real craphole. You can Google pics of it :******* *Road, *, Louisiana. Kristen ******* ****** ********* is on permanent disability. She is deaf, fell, had 4 back surgeries. She was kicked in the face by a horse that reared up, and went into cord shock paralysis for a short time. She is diabetic. She has arthritis.
If you see content in an AOL Chat that violates the AOL Terms of Service, let us know right away.
1. While in a chat, select a username from the ‘People Here’ list.
2. Using your cursor, highlight the portion of the conversation that’s in violation.
3. Click Notify AOL. -
PrintScreen doesn't work anymore..!!! If you removed it you'd better put it back before we all go berserk.
Bring it back!
Click on Settings on the top of the desktop screen and select Premium Security on the left side of the settings screen. Make sure the option “Enable Screen Capture Protection” is not checked. In case it is, please un-check it. Changes are saved automatically.
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Reset spam filter
Is there any way to undo a blocked address? A friend's address mysteriously is being blocked due to no action on my part.
Go to Mail (top of the toolbar) > Block unwanted Mail > delete the email address from the list and click “Save”
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It is possible for a member to comment without voting. And if 2 similar posts are merged together, the votes from the post we merged in will get added to the post minus votes from people who happened to vote on both posts as your vote can only count once.
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"next" failure
Almost without excepting, every time there is a list of some stuff that one accesses via a "next" box, it fails to complete, and will not go further...so tiresome and frustrating! terribly upsetting!
Clear the Footprints in the new AOL Desktop. Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
b. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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aol has billed me for add free.. i dont use this DO NOT DO THIS AGAIN! I TRIED GOLD BUT UNINSTALLED IT AND USE ONLY AOL FREE
aol has billed me for add free.. i dont use this DO NOT DO THIS AGAIN! I TRIED GOLD BUT UNINSTALLED IT AND USE ONLY AOL FREE
You can cancel your Premium Subscription by following this article: https://help.aol.com/articles/account-management-cancel-or-reactivate-your-aol-account
Or you can call us at 1-800-827-6364.
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We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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What Happened to the weather app in Desktop Gold? When 1 item is fixed another disappears.
I am inclined to just say "NO" to AOL. Your attitude towards customers stinks. You fix 1 issue and then another goes sour. I can recall when AOL was really good. I suggest getting up to par with your competitors.
To add your location scroll down to the “Local News and Weather” section, type your zip code and click Save or click on the Weather icon on the carousel, or go directly to aol.com/weather and type the Zip code for the region you want to view the weather for.
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Give me a break! After spending over an hour on the phone yesterday with "tech support" -- and the problem STILL hasn't been resolved --
-- AOL spends their time and efforts on changing the size of the "Your Mail Has Been Sent" box? Don't they have more important things to work on? And the tech person I spoke to told me that because of the "migration" of AOL and Yahoo into OATH, some things are not working right (ya think?), and he didn't know how long it would take for the "migration" to be finished. And the problems continue....
The most common causes for the issue that you are experiencing include, sending a lot of emails in a short time or sending one or more emails to a large number of recipients. If you previously sent a bulk email, you’ll need to wait a set amount of time before you can send more emails.
Additionally, please check the email addresses you are sending mail to, and make sure the list does not contain any invalid or incorrect email addresses, which might result in a delivery failure.
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Cannot find a place to input my comment re: Cannot find a place to input my comment.
Cannot find a place to input my comment Cannot find a place to input my comment.
To learn more about how to use the feedback website, please check the following article: https://help.aol.com/articles/submit-product-suggestions-and-feedback-for-aol-desktop-gold
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Follow the steps from this article https://help.aol.com/articles/how-do-i-change-the-window-size-and-position-in-aol-desktop-gold to resize the browser window.
If you still encounter issues call at 1-888-265-3733.
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I have Desk gold on my computer and had it on another computer, reformated that hard drive and now I cannot load gold desktop on that one y
I need to reload desk top gold on another computer and can't why
Click on this link: https://help.aol.com/articles/aol-desktop-downloading-and-installing and follow the steps from this section: “Download Desktop Gold” and “If you have an AOL Desktop Gold trial or subscription”
If you encounter issues call us at 1-888-265-3733.
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Fix AOL Gold Email Folders
Email will sometimes disappear when I double click to open an email in a folder. I have checked for them in the Inbox, New, Old and deleted email and they are nowhere to be found. Very frustrating.
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu. If you still encounter issues call at 1-888-265-3733.
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Blind copy addressees no longer showing
As of last week I can no longer see the email addresses of people I sent mail to in BLIND COPY (BCC). Why was this removed?
In order to see the full list of recipients, go to the Sent folder and open the message, then expand the email header by clicking on the arrow below the subject line.
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eharmony.com website does not open on the aol browser
eharmony.com website does not open on the aol browser
Try to clear the footprints. Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.If you still encounter issues call at 1-888-265-3733.
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PLS don't show an aol.com address for ALL addresses, many of whom are NOT on aol! this end up sending msg to bad address and has to be resen
PLS don't automatically add an aol.com address to emails to be sent.
many are not on aol, and this causes mail to be sent to wrong address and returned!!! this only began recently!!!When typing an email address in the recipient box (To, Cc or Bcc) make sure the address is complete, including @DomainExample.com . In case the domain name is not included in the email address, the username will be treated as an AOL account and @aol.com will automatically be added at the end.
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Download All not working
When you have an incoming mail with attachments, say 6 or 8, you cannot select 'Download All' and make anything happen. All it does is load all the (images in this case) into the body of the email... You have to go to each file separately in order for you to download them -- why can't this work like the old AOL????
The Download All option will work only if there are files attached to the email. In case you have pictures embedded in the email body you will have to save them one by one.
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Stop using scripts to cure issues. Instead of saying that they are speaking to a tech, why not elevate the call to someone more qualified?
Allow calls to be elevated to more qualified techs. Seems you cannot get past the person answers the call and depends on a script to resolve the issue. These 3-4 hour phone calls are ridiculous.
"Chatting" with AOL is absolutely worthless as the representative are rude and end the chat without warningWe’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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