AOL Desktop Gold

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  1. A fix for the unclear font I now have after working with a technician

    The technical team has not been able to fix the font on my computer after searching different places, so they suggested that I send you this post. I certainly hope you can fix this font which is VERY light and not clear or sharp. It was fine until after my first call to a technician. Now my incoming mail, out going and news are not clear at all. This last man said they haven't seen this problem before. Hopefully I will hear back from someone because we lost connection before he could tell me more about this. Thanks for your…

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  2. email out

    Email is not working. They say customer support is available to paid subscribers 25/7. I call & get no answer. They say chat is not available due to corona. What about social distance requirements would be a problem with having a chat representative available. It's just an excuse for AOL's terrible service. Why am I paying $18/mo for AOL? Guess I'm stupid, but no more. Time to cancel after 35 years.

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  3. email out

    I pay $18/mo. Email has been out all morning . Calls to customer service just rings & then goes to busy.Been an AOL customer for over 30 years but guess I'll just have to cancel.

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  4. It's horrible. I'm about to d/c after 20+ years.

    It's horrible. and getting worse. I'm about to d/c after 20+ years.

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  5. mail is not opening today for over 30 mins

    mail is not working at all this morning

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  6. Why is mail not working

    Come on...I can get aol email on my phone but not on desktop...Please fix

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  7. wow...i am being singled out...i hope this is being reviewed by a human, because you are losing a 30 year aol member, why is somebody able t

    wow...i am being singled out...i hope this is being reviewed by a human, because you are losing a 30 year aol member, why is somebody able to call me an *** hat, and i cannot repeat it in jest? community guidelines? this is inequality, un fair, and unamerican. you should not be called america online, america is about freedom of speech, not censoring some and not others. I did not even direct it at somebody, but a hat. they were allowed to insult me tho? I am done reading your aol news, done with commenting, the only entertaining thing left.…

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  8. I cannot change the write email default font. I've tried going to "settings" and also going to the options method in AOL mail.

    I cannot change my email write font from it's current default of 10 pt. I would like to be able to change it to 14 pt. I've tried both suggested methods by going to settings/font/text and by going to AOL mail/options/compose neither will change the current default on the write page. The "settings" will revert back to the 10 pt default after saving the change. The "option" method will retain the change to 14 pt BUT the email write font is still stuck on10pt. ie : the write font does not update.

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  9. 173rd ranked
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  10. Where are Saved Emails Stored on my PC with Older Versions of AOL Desktop (before AOL Desktop Gold) and transferring those emails to new PC

    Go to:
    C: Drive / Program Data / AOL 9.8.2 (or another version you may have used)/ organize

    In the Organize folder find the file with:
    “your AOL email screen name” with no file extension
    Rename that file adding the extension: .pfc

    In your current AOL Desktop Gold software. Go to Edit / General Settings / My Data / Import from Older AOL Files / PFC Import

    Now search for the .pfc file you just renamed, and import that file

    Close and Restart AOL Desktop Gold and Hopefully you will see all of your previously saved folders and AOL emails…

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  11. Where are Saved Emails Stored on my PC with AOL Desktop Gold ?

    Where are Saved Emails Stored on my PC with AOL Desktop Gold ?

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  12. Put Spam back like it was - able to open links.

    Again - please put Spam back like it was - so I can open links. At the very least, if I say it is not spam, move it to New Mail, not Old Mail. I am not longer able to unsubscribe from Spam mailings without moving them or read the articles to see if it is something I want to keep getting. Your change has really complicated things.

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  13. Missing email from Sept 2007 to Dec 2014

    How is possible to miss 7 years of emails?
    Can you please react fixing the issue?

    Only few emails in the period from Sep 2007 to Dec 2014 are visible:
    2009 = 1
    2011 = 2
    2012 = 8
    2014 = 8

    Also trying with the several filters available, emails are not visible.

    This is not good!

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  14. 378th ranked
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  15. SPAM

    i use 1 screen name to read stories on the a o l home page where you have to click next page to continue reading i found you will get tons of SPAM on only that screen name, i will never never click on another story that i have to advance to the next page everyday i get at least 20 spams ONLY in that one screen namethe spam controls dont work they keep coming!!!!!!!!!

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  16. Need to Update Your New Update. It wastes the time or your clients!

    Need to update your New Update.
    AOL has finally convinced me to find another email system. Your latest update where my minimized emails automatically pop up after sending or closing another email makes it so that it takes way more of my time than I have for answering emails. I am done unless this is changed before I find another service. Check I have been with you for more than 20 years. I am a Rotarian, owner of and escrow corporation, President of a large Retired Teachers association, VP of a condo complex HOA with 551 residences. I do not…

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  17. Fixing the "save as" Option

    It would be extremely helpful if the graphics that are embedded into emails would save with the file name that was used to embed them. At first everything in AOL Gold had a number assigned to it. Now it seems that no matter what, the word "thumbnail" comes up. Belonging to a graphics list as I do, I save many of the graphics I receive in the email. It's extremely frustrating to try to come up with a name for everything instead of having the name pop up when we right click and chose "save as". Aol used to be…

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  18. picture editing options

    Will you PLEASE fix the picture editing options in email. Except for rare occasions when it's available, there is generally no way to access it. It used to be a simple right click.

    This is ridiculous. AOL worked better when it was free. I've been waiting years for you to fix it.... so JUST ]FIX IT before I move my mail to another server and delete the entire app!

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  19. MUST be a way to empty entire inbox. I have 20,000. HELP

    How to empty entire inbox quickly...like all at once...I have thousands!!

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  20. SPAM Handling

    Bring back the old handling of SPAM! I can no longer unsubscribe or read something before I decide because you disabled the links. If I move them out of SPAM they go to 'old' and can be hard to find. You are helping the people sending SPAM!

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