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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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14 results found

  1. I received this on the AOL welcome screen ""Hey Nancy, go f*** yourself'. It was on number 6 of 58 stories. This was on the Capitol riot.

    I received this on the AOL welcome screen ""Hey Nancy, go f*** yourself'. It was on number 6 of 58 stories. This was on the Capitol riot. This was very disturbing. How did this happen and what can be done about it?

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    1 comment  ·  Admin →
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    Closed  ·  Product Support responded

    Thank you for bringing this to our attention.

    After investigating we discovered this was unfortunately in the title of an article about an individual charged in the Capitol breach. It was not targeted at you, it was something the defendant had said on camera at the riot aimed at the Speaker of the House. The quote was used in the title of the article in question.

    Thank you again for bringing it to our attention.
    AOL Desktop Gold Support

  2. So when are you going to make your subscribers happy? When are we going to be able to write an e-mail with our choice of stationary?

    PLEASE PLEASE bring back all the options we had for writing e-mails... the stationery, the automation. WHEN are you going to think about what your subscribers want?
    Oh, and all the pop-up!? Good heavens!!!!!

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    5 comments  ·  Mail  ·  Admin →
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    Closed  ·  Product Support responded

    Thank you for your feedback.

    Stationery is available user Extras in the formatting toolbar on the Read view of Mail. You can either scroll through the available options or search if there is a particular event you want stationery for.

    Thank you!
    AOL Desktop Gold Support

  3. Thanks.

    Thanks for the lack of response to my asking about a suspicious Email from AOL I got pertaining to redoing my address.

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    Closed  ·  1 comment  ·  General  ·  Admin →
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  4. why can't we print out my favorites list

    why cant we print our my favorites list

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    Closed  ·  0 comments  ·  Favorites  ·  Admin →
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  5. PRICE INCREASE

    YOU GOING TO RAISE THE MONTHLY FEES BUT FIXING THE PROBLEMS YOU NEVER FIXED WITH SIGNING ON,BACKGROUND IN E-MAILS & EMBEDDED IMAGES !!!!!!!!!!!!!!! TIM ARMSTRONG U R THE MOST WORTHLESS "CEO" AOL EVER HAD !!!!!!!!!!!!!!!!!

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    Closed  ·  11 comments  ·  Other  ·  Admin →
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  6. Comment Section

    Comment section doesn't show my Nickname automatically. I need to type it in manually. This problem doesn't happen before. I already talked to AOL's Technical Support and was advised to submit a feedback. My AOL Desktop Gold is updated.

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    Closed  ·  46 comments  ·  News  ·  Admin →
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  7. I have not been able to SEND EMAILS for the past 24 hours. 11/21/18 10:08 AM.

    I have not been able to SEND EMAILS for the past 24 hours. 11/21/18 10:08 AM.

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    Closed  ·  16 comments  ·  Mail  ·  Admin →
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  8. Verizon Pop-Up Ad in Private Chat Room

    Verizon Pop-Up Ad in Private chat room takes over the room. It blocks out the "people present" column and it WILL NOT go away. The AOL tech assist told me to contact Verizon! LOL! For this I am paying a monthly fee? What a joke!

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    Closed  ·  4 comments  ·  Other  ·  Admin →
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  9. When clicking a a link to another web site a black screen pops up then it goes to the web page requested. Is this normal.

    When clicking a a link to another web site a black screen pops up then it goes to the web page requested. Is this normal?

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    Closed  ·  8 comments  ·  Mail  ·  Admin →
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  10. Photos inserted into an email should not appear in reverse order!

    I have been with AOL for 22 years, and with all previous versions I have used, I could insert a set of photos into an email and they would be inserted in the correct order. With this new (horrible!) AOL Desktop Gold, the photos appear in reverse order in my email. It's very tedious to have to insert them one at a time starting with the last one, then the next to the last one, then the next...etc., just to have them appear in the correct order. If I go to aol.com, the photos appear in the right order, but…

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    Closed  ·  1 comment  ·  Mail  ·  Admin →
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  11. I am having trouble reading the printed lines on Huffington/AOL News as the AVANTIS VIDEO is horrible and covers about 1/2 the screen.

    As repeated the AVANTIS VIDEO should be removed permanently as it blocks about 1/2 the screen of what I am trying to read with annoying videos and no X to remove it. I am constantly removing other ads in order to read and see photos from articles I may like. Frankly it is getting a bit much and free AOL was much better than paying for it and getting poor service. I have had this email address since 1988 so not happy when it creates problems, blocks email I wish to receive, etc.

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    Closed  ·  1 comment  ·  News  ·  Admin →
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  12. Why have a story that gives you a 404 code..ie: Teens kill 21 people....

    "Teens kill 21 people" gives you a 404 code. WHY?

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    Closed  ·  0 comments  ·  Welcome  ·  Admin →
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  13. What happened to our prior ability to select which of the 3 email addresses to use on the contact list address card?

    You used to provide an option to select between 3 separate email addresses on the contact list address card. With the latest update, that feature disappeared. What the heck? Why provide three separate email address options if one cannot select between them. This change is going backwards.

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    Closed  ·  1 comment  ·  Address Book  ·  Admin →
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  14. What does this mean

    I received a email from AOL. It said that "An Idea I supported is now closed". What does that Mean?

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