I am writing here because I don't know where else to send AOL comments and complaints. I agree with the person who wrote above. My font and text sizes sometimes remember my settings and other times do not.
My current complaint is with your headlines and "news" articles. Who is writing them? Does anyone proof read them for mistakes and content? It looks like high school students are writing them. First of all, usually only the first five - maybe- articles are actually new and all the rest just keep rerunning. Sometimes I see articles that ran a year ago. Today I just saw an article that was so glaringly wrong - and ran a couple of weeks ago. Now you're running it again?!! It says something about Reagan's scandals in office in the headline with a picture of Nixon and the article is about Nixon. DOES NO ONE ON YOUR STAFF KNOW WHICH PRESIDENT IS NIXON AND WHICH IS REAGAN? Seriously, someone needs to be fired.

Are you getting the idea that GOLD is a debacle and belongs in the same dumpster as Windows 8 and the Edsel?

I pay for AOL Gold, Its performance is terrible.
I switch to AOL free, and its much better.
Why is the premium AOL so screwed up?

I have had AOL since the 90's and this is so slow and mistake prone, it is not usable. What happened??

you took away all the older aol's. not everyone's computer will run the aol gold. and they can not afford to go out and buy a new one. so just your simple aol gold mail is not worth paying for. put all the stuff that was in the old aol's into the aol gold and be the number 1 again. right now you are a big FAIL.

Ease of use is my main complaint! AOL is no longer the user friendly program it's been since its inception!
* It takes forever to launch...several minutes and often requiring more than one attempt.
* Once it's finally up and running, listing email messages is another wait wait wait (several minutes vs "click! There it is!
* No longer can set window size and position to remember for subsequent sessions -
* The program doesn't load "full screen"
* No option to open email at startup (email: that's why I use AOL!)
* Option to "ignore" email messages.
* Moving email to folders doesn't close the email (can't tell if it's been saved or not)
* Cannot switch screen names from the "sign Off" menu - have to sign off, sign back onto another screen name.

Unlike desktop version 9.8 (and ALL previous versions I've used since the beginning), Desktop Gold is slow to launch and I sometimes have to close and try more than once before it renders. Takes several minutes to list mail (wait wait wait through "not responding") and opening the first message can take as long as five minutes - so I walk away and do other things. Usually give up, close it and use the old version or my mobile app. Since you decided to block access to 9.8, I don't even have that option now. I'm paying $19/month and waiting-waiting-waiting for this beta version to work as well as the old one did???? I can't read, "ignore" or navigate easily between my email messages -and EMAIL was the original purpose of AOL!

Basically, "building from the ground up" is forcing PAYING users to beta test a flawed product.
(I apologize in advance if this comment is posted twice - it's still showing on my screen with the "post comment" button below it)

Ease of use is my main complaint! AOL is no longer the user friendly program it's been since its inception!
* It takes forever to launch...several minutes and often requiring more than one attempt.
* Once it's finally up and running, listing email messages is another wait wait wait (several minutes vs "click! There it is!
* No longer can set window size and position to remember for subsequent sessions -
* The program doesn't load "full screen"
* No option to open email at startup (email: that's why I use AOL!)
* Option to "ignore" email messages.
* Moving email to folders doesn't close the email (can't tell if it's been saved or not)
* Cannot switch screen names from the "sign Off" menu - have to sign off, sign back onto another screen name.

Unlike desktop version 9.8 (and ALL previous versions I've used since the beginning), Desktop Gold is slow to launch and I sometimes have to close and try more than once before it renders. Takes several minutes to list mail (wait wait wait through "not responding") and opening the first message can take as long as five minutes - so I walk away and do other things. Usually give up, close it and use the old version or my mobile app. Since you decided to block access to 9.8, I don't even have that option now. I'm paying $19/month and waiting-waiting-waiting for this beta version to work as well as the old one did???? I can't read, "ignore" or navigate easily between my email messages -and EMAIL was the original purpose of AOL!

Basically, "building from the ground up" is forcing PAYING users to beta test a flawed product.

Bring back the old version 9.8.2 it was far better and Gold is horrible.

Gold is terrible.... on sendng e-mails the additions of special holiday or sentiments are no longer available and the emogees are ugly. In the first week I would get error message and then freeze up, tried to call AOL and the wait time was ridiculous probably because everyone was calling to complain. When I was transferred my task bar was not forwarded, and the tech deleted my old version of 9.8.2. I lost valuable contacts!

Unlike desktop version 9.8 (and ALL previous versions I've used since the beginning), Desktop Gold is slow to launch and I sometimes have to close and try more than once before it renders. Takes several minutes to list mail (wait wait wait through "not responding") and opening the first message can take as long as five minutes - so I walk away and do other things. Usually give up, close it and use the old version or my mobile app. Since you decided to block access to 9.8, I don't even have that option now. I'm paying $19/month and waiting-waiting-waiting for this beta version to work as well as the old one did???? I can't read, "ignore" or navigate easily between my email messages -and EMAIL was the original purpose of AOL!

PLEEZE...BRING BACK

#1= ALL FONTS IN E/M
#2 = BRING BACK FULL COLOR CHART=the NEW ONE ''STINKS'' ( TO HIGH HEAVEN)
#3= BRING BACK THE ORIGINAL SIGN IN WINDOW...( this
one will not ...
#4= LET ME WORK ...OFF LINE !!!! )
#5= IN OTHER WORDS...YOUR ''GOLD'' IS INEPT, INSTITUTED WITHOUT FORETHOUGHT, & AN INSULT
TO YOUR ( what used to be ) DEVOTED FOLLOWERS.
#6= I AM RESEARCHING OTHER CARRIERS...''GOLD''
IS F A U X !!

When you click send - each time 2 emails appear in my Inbox. Please fix. Thank you. Copy and Paste does not work well like in the last AOL.

Desktop Gold is extremely slow and choppy...windows I adjust keep reducing in size every time I delete or anything and I have to resize them. This is not an improvement, but seems like very bad programming..not up to standard...sigh...I have to agree the old AOL was far superior.

Bring back everything from 9.8. Gold needs to bite the dust and disappear, it is that bad. From the time I try to sign on, going thru all the process of signing on, to the email box being terrible, to the favorites in tool bar, the write box is terrible. I pay close to $40.00 per month just to have aol, now it is worthless. There are just way too many things wrong with GOLD, cannot say anything good about it.

Absolutely hate the mailbox Why do we need inbox and new at the top. I just want to see new, as that is my inbox. I do not want mail that I have read to be saved in the new box , If i want to save it as unread, I will do so. then you have to delete each email as you go or it will still be sitting in the new mail. If I want to select it as unread, then leave it where is not, don't move it inbox. You have totally screwed up what we have all loved about aol and the reason, i along with many others have kept aol for so many years. Now I don't even want to sign on to my aol and read my emails. When I do try to read them the box is so small you can hardly read them and the big old AD on the side is flashing and making my eyes hurt. PLEASE give us back our 9.8, After 20 yrs with aol, I am so disgusted with GOLD. Please listen to your subscribers and give us back the AOL that we loved . I could list many other things that are wrong but it would take me 2 days to list all of them. I cannot say anything good about GOLD. And yes, Gold is so much slower than what we had.

Nothing about Gold is good

Not terribly impressed "looks" improved, but sign on and other issues seem as slow as dial up. Been with AOL & Time Warner (now Spectrum) for 20 years, but this is undeserved ~ bad browser reaction that you have to pay for? Yikes!!! Have I died and gone to AOL ****? lol j/k

I have yet to see a single post that says ANYTHING good about GOLD. Are you starting to get the hint??

add the ability to use form fillers and password generators like ROBOFORM, that could be used in past editions of AOL ( 9.7 and 9.8).and the use of extensions.

Yes I would like the features that 90.8 had. Too many now missing in gold.