Please give us back the old email system before GOLD. Gold is horrible and gets worse every day and now I'm forced to pay you.

There are so many glitches in AOL Gold that I have to wonder if it was actually ever tested before you forced us to download it. Either it improves or I'll be moving on to a different provider ~~ and I've been with AOL since 2002.

I love some of the improvements I've seen so far, Sounds, Back themes, toolbar colorful, how about giving us more fonts for our Emails Signature, your doing great keep the updates coming,, it be nice to have options about our fonts,,

aol service is horrible. any room i try to get into takes time. any part of aol i try to get into takes time. this is horrible. i have no other issues with anything on my computer but aol, please tell me why???? and on top of this im paying for sh....service!

AOL is a useless commodity. No one needs it and it sucks. You offer nothing but hate and lies.

Why is my computer so slow? I have a brand new router. This AOL Gold is a joke. Nothing but issues with it. My mail say error cannot send and I am sick of the buffering.

All of this is true but there is so much more that is wrong.

Aol gold is a real piece of garbage, and that is being overly kind. Nothing works correctly. Nothing. Especially the people who wrote the programming for this steaming pile of putrid pachyderm ****, and continue to completely EVERYONE'S total dissatisfaction. I think it's time for a class action lawsuit.

AOL Gold is a disaster! The worst "upgrade" yet! I know you have told us that the "security" is better, but I can't see one single way how that manifests. Actually, there is not one thing in this Desktop Gold that is an improvement over 9.8.2, and in many ways, the software is FAR worse. Here's a detailed list of my complaints:

1. EVERYTHING you do is slower. Every single action taken. Anything you click on takes longer to pop up than ever before. This applies to clicking on a hot link, on a photo, on your mailbox, on any individual mail, on "next" when seeing a slideshow, etc. EVERY SINGLE ACTION you try to take is slower to happen. How on earth do you call this an upgrade? And what does having "better security" have at all to do with slower functioning?The delay which now happens when you click on something, sometimes as long as a full 3 seconds, was NEVER there on any of your previous AOL versions. It makes the overall experience worse than ever before, and clearly more time-consuming.

2.When you click on your mailbox to see what mails you have, there is an ad covering about one quarter of the page, that was on the bottom in 9.8.2, but now is on the right side, covering many of the email subject headings. So you have to expand the box to see the complete heading. This also applies to the text of the email itself, which is now much narrower because of the ridiculous and obnoxious placement of that ad. How on earth is this an improvement, for your members, over the ad being on the bottom? If anything, it shows that you bowed to the advertisers to place the ad vertically, rather than horizontally on the bottom, to place it more in our faces. Is that fair to your loyal members? We now have to expand things to see what was easily visible before! It is an absolutely disgusting aspect of Desktop Gold.

3. When you want to find, and return to, a previous AOL page, all you had to do in 9.8.2 (and all previous versions) was to click on the "down" arrow to the right of the address box. That would bring up the last 100 or so sites you visited. Every single one. But that isn't true any more. Now the list often is missing many of the last ten to twenty sites. It is now a digest, rather than an actual list of ALL sites, as many are missing. How is that an improvement over previous AOL versions? And why on earth would this function be WORSE in a supposed "upgrade"?

4. in previous versions, you used to be able to block any further unwanted emails from a sender by just right-clicking on the sender's address, and then clicking on "block" from the list that appeared. That no longer works. Now, you have to 1)copy the address, 2)open up AOL Mail, 3)click on "block unwanted mail", 4)paste the address into the box, then, 5)click on "save". Five tedious steps instead of one step. Why on earth would you have purposely removed the right-click blocking function in this supposedly "improved" AOL software? How in the world is removing a very important and convenient function an "improvement" over the previous software? Simple answer - it isn't. So why would your software developers have purposely removed this function? Simply disgusting!

5. Many times (but not always) while typing an email quickly, there is a one or two second hesitation before a block of two or three words appear. That NEVER happened in any previous AOL version, and is annoying. Very annoying.

6. I liked the fact that in ALL previous versions of AOL, the favorites list was always arranged as I chose it to be. I would often group many things one after the other, such as multiple sites on the same topic, or many different movie and TV quizzes, etc. Suddenly, and with no warning whatsoever that this was going to happen - the favorites list is now alphabetized. Now it's MUCH harder to find certain things than you think. Oh, you may say, you can always do a search for a specific site, but I often don't remember the exact title of that site! And even if I did, it's still an extra step that was unnecessary before, when, for example, I had twenty television quizzes in a row (sometimes having the word "TV" in the heading, sometimes "show", sometimes "program", etc.) Now, I would have to go finding those saved sites, with multiple queries, as opposed to just visiting them one after another in their ordered placement on my favorites list. And even if I can find them with that search function - why should I have to, when, before, I had them all in a row? And that same ability to search would still be there even had you left the order in the way I liked it before. So instead of offering us the OPTION of having the favorites list alphabetized - you forced it upon us! Why not offer that option? And, once you have a search bar, what the heck is the need to force alphabetizing it? What advantage does that carry? Another absolutely horrendous and totally unnecessary change. So why did you force it upon us?

7.Holding down on the space bar, instead of leading to a s

Who is responsible for the MESS Aol is in? Weasels?

VERY SIMPLE:
Just discontinue Gold and go back to the original. You substituted an unaccepable replacement . Everyone who I have talked with agree.
Doesn't management ever read these responses?

This is the WORST ******* company I have ever delt with. When you try and sign on you have to keep clicking the AOL ICON until the sign on screen appears and sometimes I have counter more then 50 times clicking it. Then your ******* email is always sending you a message that there having problems. The memory of AOL SUCKS i have saved things in aol and its all gone. Now they make you pay to to get ****** ********** with no lube... They NEVER should have changed to desktop gold its been nothng but problems. You pay now and get the WORST ******* service on the phone or performance of your computer.

AOL gets worse and worse every day. It is so bad now I can't believe it. I don't know how much longer I will put up with it. They have had more than ample time to fix everything but it is obvious they either can't or don't want to.

Waaay too many problems and glitches to list here, but I'm sure all the PAYING AOL GOLD customers are experiencing them, much to their dismay. AOL should just fix them rater them talk them away.

Concur Fire the idiots who messed up aol Retreat to aol 9.0

TERRIBLE AOL "UPDATES" AND software it's mushy Retreat to aol 9.0 Fire the ***** that came up with the "revenue" enhancing ??? ADS!!!

The Calibri font, which was EXCELLENT for email -- the leading between lines was better than most other fonts, shape of characters renders clearly, and messages are much easier to read. It was a STANDARD font for many people but was taken away when forced to convert to AOL Desktop Gold. Please provide what was a useful, clear, easy-to-read font for EMAIL. I know that there are thousands of people who would very much appreciate being able to use CALIBRI once more. Thank you! Katherine Ward ********@aol.com AND ********@aol.com

Tech support is no help! The problems have persisted for over a year. Bring back 9.8.2, and people will quit griping.

go back to the last version or at least let me change the aol desk top gold to aol desk top lead. I am getting frustrated. Way slower to sign on and slower for things to come up. You had something good and made it worse not better.

There are hundreds of people who pay you and do Graphics with Graphics Software, like PhotoShop or Corel PSP.. I am one of them. I have to have MORE Fonts & BG's when sending my Graphics. I know of many Graphic Groups who are leaving AOL because they can't choose their own fonts. I also know many who won't go to AOL Gold or Beta because of this. It seems like such a easy request for you to give us. I have been with you since the day you started and use Photo Shop, Animation Shop and PSP. I have always been happy with you and have no problem paying you. But I am thinking about changing to another service. I hate to change, but I must have more Fonts and the ability to add my own made BG's to my emails. Thank you for putting the issue 1st.. My Graphic Group is talking about moving to Google. I do not want to leave you.