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i was chatting with a tech a few days ago and told him how much trouble i was having with AOL gold i told him i was having trouble with Failed to load URL https://w.main.welcomescreen.aol.com/ with error ERRCONNECTIONRESET (ConnectionReset). he told me to switch to Chrome. and signed off. very rude my idea is to get rid of jerks like him.

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eva priestley shared this idea  ·   ·  Report…  ·  Admin →
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  • Anonymous commented  ·   ·  Report

    I have had more trouble with AOL GOLD than I ever had with any of the other AOL programs before BTW I have had AOL for years

  • Anonymous commented  ·   ·  Report

    MY SCREEN SAYS SERVICE UNAVAILABLE WHEN I SIGN ON. WHAT?!

  • Anonymous commented  ·   ·  Report

    Why am I suddenly getting this????? Http/1.1 Service Unavailable informing your paying clients might avoid getting emails that might be solved if someone was using their brains to tell paying customers why they do not get the startup screen, but instead get an error

  • Anonymous commented  ·   ·  Report

    getting http 1.1 search unavailable - did the restart - very frustrating - see anonymous below, I am about to drop AOL - nothing but repeated problems - why??

  • Anonymous commented  ·   ·  Report

    Gold is the worst ...I am really close to canceling .....won't open half the time and I pay for this ****

  • JOHN F CERNY commented  ·   ·  Report

    since u took over aol your service and tech support has been totally unacceptable. I pay good for a service I have been on the phone numerous times for hours without my problem being resolved. use this for my business an as a result have lost clients if these problems are not recolved u will be the one losing a client

  • Anonymous commented  ·   ·  Report

    AOL Gold is the worst. It crashes, it takes a long time to work. When you actually get it to open something you would like to read there are so many ads that block the article that you just give up and shut it. You have to constantly re-do the welcome screen to even get it to open. You also get messages cutting in that want you to re-enter you user name and password and if you close it without entering the info AOL shuts down. I have been with AOL for over twenty years and am really close to cancelling the service. No matter how many times you tell the tech department about these problems they ignore them. Stop ignoring customer problems and fix the program.

  • Anonymous commented  ·   ·  Report

    I PAY FOR THIS aol SERVICE, PLEASES ADVISE WHEN IS IT GOING TO COME BACK UP, MOST OF USE AOL and we need your services.

    Please contact me at legaleagle1947@aol.com,

  • Larry commented  ·   ·  Report

    This is very annoying when I ave been customer since 1993 to have to gor through this sign on aggravation. I do not receive a sign on screen at all !!!!!!!!!!!!

    Fix it !!

  • Anonymous commented  ·   ·  Report

    i RELY ON AOL Gold, and I need to know when I can contact my e mails.

  • Anonymous commented  ·   ·  Report

    AOL GOLD = AOL GARBAGE! A terrible disservice to us paying subscribers to AOL!

  • JOEL BATALSKY commented  ·   ·  Report

    I am getting E-mail messages direct to my recently deleted message category instead of to my regular E-mail box. Any comments?

  • George commented  ·   ·  Report

    I spent over 2 hours on the phone with the AOL help line, tech support, trying to fix a problem with opening up my email. After 2+ hours on the phone and spending $49.99 for System Mechanic, the problem still exists. I fear calling back and working with a person that I cannot understand. He also took control of my computer and said the problem is now fixed. NO it is not.

  • Brenda Davis commented  ·   ·  Report

    I am having the same problem. getting the following message
    Failed to load URL https://my.screenname.aol.com/_cqr/login/login.psp?sitedomain=w.main.welcomescreen.aol.com&lang=en&locale=us&authLev=0&siteState=https%3A%2F%2Fw.main.welcomescreen.aol.com%2F&errorIfUnauth=1 with error ERR_CONNECTION_RESET (ConnectionReset).

    this is also preventing me from logging into other sites to pay bills. it might be time to delete AOL and use a different program!

  • Anonymous commented  ·   ·  Report

    Your answers do nothing to solve the problem of poor service, a forced up grade and a tremendous dissatisfaction with Gold.

  • bob k. commented  ·   ·  Report

    another scripted solution that does nothing to solve problems - only ON AOL GOLD do i have to restart 10 + times in a few hours ! problem is with gold programming + formats - ALL other stes work properly -
    your tech support
    Under Review

    We reported the error, ERR_CONNECTION_RESET issue you were having to our product team. Unfortunately this is a generic message when the browser doesn’t get a response from the webpage it was trying to load. This can be caused by any number of things including the website being down, settings on your computer blocking or causing challenges with your connection, a firewall, antivirus software or a number of other things that could have caused the response from that web host from getting back to the AOL browser.

    The first thing you can try if this is happening frequently is to restart your computer. If this does not resolve it, you can do a search online for the error name and see which of the other troubleshooting steps you want to try.

    Thank you!
    AOL Desktop Gold Support

    Product Support
    Product Support
    Admin, AOL

  • bob k. commented  ·   ·  Report

    totally agree - techs give scripted solutions that do not work + blame them on computer settings when the problem is with AOL programming + inherent faults in gold !

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