I am not accessible to Assist AOL
I am an AOL member over 15 years. I have been Assist AOL member for some years. My payment were made automatically and never missed. However I am facing the worst problem now. I am not accessible to AOL support past 10 days. About 2 weeks ago, the function of my new HP computer was slow. Also AOL soft was not working. After someone cleaned up, next day all the function changed. I am a writer and about to publish my book. It is very intense time. I told tech support not to change anything. I also told not remove language bar. I use English and Japanese. He said nothing would change. However some hours later, I can not access to Word Document and Adobe. Tech support brought back.. A few hours later, I noticed that language bar and This PC and more icom were gone. When I called, tech supports told me that my email is not accessible. I was told to call back 24 to 48 hours later. I did. Still not accessible. I screamed for help but they hang up. I struggled a week. Yesterday, I talked with accounting people. Jenny said that she fixed and gave me a month of credit to my bank and told me that she would connect to tech support. But call was disconnected. When I called tech support, they hang up again. I called accountant and asked supervisor. Al said to give him 24 hours. Al said, someone would call me today. I still have not got any call. I can not afford to take my computer to Best Buy since I am paying to AOL. I am furious. Because AOL tech support did wrong, I am having this problem. I need urgently tech support . AOL is destroying my business. PLEASE FIX THIS PROBLEM IMMEDIATELY. And let me know what was the problem that caused such an issue. Thank you.
KAYOKO TACHIBANA
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KAYOKO TACHIBANA
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I am an AOL member over 15 years. I have been Assist AOL member for some years. My payment were made automatically and never missed. However I am facing the worst problem now. I am not accessible to AOL support past 10 days. About 2 weeks ago, the function of my new HP computer was slow. Also AOL soft was not working. After someone cleaned up, next day all the function changed. I am a writer and about to publish my book. It is very intense time. I told tech support not to change anything. I also told not remove language bar. I use English and Japanese. He said nothing would change. However some hours later, I can not access to Word Document and Adobe. Tech support brought back.. A few hours later, I noticed that language bar and This PC and more icom were gone. When I called, tech supports told me that my email is not accessible. I was told to call back 24 to 48 hours later. I did. Still not accessible. I screamed for help but they hang up. I struggled a week. Yesterday, I talked with accounting people. Jenny said that she fixed and gave me a month of credit to my bank and told me that she would connect to tech support. But call was disconnected. When I called tech support, they hang up again. I called accountant and asked supervisor. Al said to give him 24 hours. Al said, someone would call me today. I still have not got any call. I can not afford to take my computer to Best Buy since I am paying to AOL. I am furious. Because AOL tech support did wrong, I am having this problem. I need urgently tech support . AOL is destroying my business. PLEASE FIX THIS PROBLEM IMMEDIATELY. And let me know what was the problem that caused such an issue. Thank you.
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KAYOKO TACHIBANA
commented
I wrote all.
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KAYOKO TACHIBANA
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I like AOL. I want to keep my email. But this problem is not acceptable. This time all the Tech supports and accountant people were not helpful at all. They said, " I can not do anything. I can not help you. I am sorry" They just repeated. They were not willing to fix or try to do anything ir to find out the problem. This was the worst experience I ever had after so many years. What is going on? I can not take this any more. Also I do not need any more this problem. Please help.
Also, I must say. Tech support are friendly and do their work promptly most of time. But some are not good and messed up my computer. The person who cleaned up my computer last time was one of them. Because of him, I can not send my email to my Japanese publisher and my family. I am calling to them and spending my money. Also. picture download does not work. It was working till he touched my computer. I need picture for my book. I am so angry. Your good tech support can fix them. But if I can not get them, I am in a heavy trouble. I must get fixed today. Please help me.