Your info/advice is all wrong time and time again
You tell me to call a tech and give me the phone number fort the Bookkeeping Department.
You tell me (your reply is below) how to access my personal filing cabinet but there is no such file on my hard drive:
"The personal filing cabinet is stored in a local database folder, which can be opened by accessing the path below in the Windows Run box (press the Windows key + R): LOCALAPPDATA\AOLDesktopData\db
If you still encounter issue call us at 1-888-265-3733."
Product Support, AOL
Anonymous
shared this idea
The option to export the personal filing cabinet (PFC) has been made available in the last update. To export your PFC, go to Edit – General Settings – My Data (tab) – click on the “Export” button, select a location where you want to save the PFC file, then click “Save”. After this you will be given the option to create a password for the PFC file, this step is mandatory, so make sure to write your password down after creating it.
The .export file can be moved to another computer, using an external storage device or online file storage service, and can be imported in AOL Desktop Gold, by going to Edit – General Settings – My Data (tab) – and clicking on the “Import” button (the previously created password is required).
Please note that the .export PFC file cannot be opened, and in order to access its content, you will have to use the “Import” feature.
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Anonymous
commented
They told me the same thing and when I tried to do Windows/ key & R and search for LOCALAPPDATA\AOLDesktopData\db nothing came up at all.
On their Beta fixes page on 4/24/18 they stated "HOT New! - access to offline mail while unauthenticated". THIS IS NOT TRUE. I CAN NOT GET MY MAIL OFFLINE.
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ALICE SIMPSON
commented
You keep saying: "The personal filing cabinet is stored in a local database folder, which can be opened by accessing the path below in the Windows Run box (press the Windows key + R): LOCALAPPDATA\AOLDesktopData\db." That brings up the list of files in the db folder, but that's it. None of those files can be opened. Why do you keep saying this? And when are we ever going to be able to read mail supposedly saved on our PC (a lie, it seems) without sighing on, or back up mail, or move it to another computer? You keep saying you're working on it, but none of your responses are dated.
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robert kobetitsch
commented
tech support is a total waste - scripted lip service that does nothing to solve problems with gold - users equipment is not the problem - i'll never call support again ! - spent many hours on phone with them + the only thing they ever accomplished was to make things worse - problems are with aol programs , servers , formatting , + settings - also hard to find any level of tech support with a working knowledge of the English language - restarting , rebooting , + reloading does not solve problems built into Gold by a group of incompetent amateurs !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!