Support Staff Not Helpful
I finally gave in and called the Support number that seems to be the catch all response for so many issues. My plan was to discuss why I've had no Reminders sent to my mailbox in over a week, the Welcome Screen issues, etc. Lo and behold! There is an update going on making it impossible to find, much less log into, anyone aol account. I was asked two call back in a few hours.
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We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.