Need to tell customer full ramifications
I am furious!!!!!! On July 2 I worked with your tech Algen Albino as my aol screen had frozen. He suggested I install System Mechanic for $4.95 a month which i did and which took a great deal of time. On July 3 I opened my computer and could not get on AOL Gold and my recycle bin had been completely deleted. Today I talked to a tech support Alex and he deleted System Mechanic from my computer, but said I could sign up for something at a cost to try and restore some of my recycle bin. I refuse to pay for something that I was not informed about. mr. Albino never told me that my recycle bin would be deleted!!!! I do reference my recycle bin and am furious that AOL deleted it without my knowledge and now wants to charge me to try and reclaim some of the items! AOL is not looking too attractive to me right now. Every time I call tech support they are trying to talk me into buying something. Well this time I bit and it cost me. Mary Ellen Brock
Mary Brock
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