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Unable to Update Chat Identifier/name

My Chat Identifier/name shows as " SL4BH4Z64YTXH7MIJJA2DVGR3Z". This has been happening for a month now. I am still unable to to update/change it.

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Anonymous shared this idea · Jul 20, 2018 · Report… · Admin →

Support Request ·

AdminProduct Support (Product Support, AOL) responded · Jul 23, 2018

I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

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