When I send an email from either of my group after the email is sent each member of that particular group email address appears under my sin
When I send an email from either of my group after the email is sent each member of that particular group email address appears under my single contact list (Email address only) Consequently I have my single person email address with their name and email address and all of the email address only from the group. If I delete the email addresses which I did and when I looked under the group there were no email address under that group. I have called 3 times about. Just got on the telephone after holding the line for 25 Mins and the Tech hung up. She had control of my computer and I was showing her exactly what had happened. She asked me to hold then she hung up. I have been a customer of AOL for well over 25 years and never had problem until I downloaded the Gold.
MILDRED DIXON
shared this idea
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Regarding your experience with the Address Book groups, this is caused by the auto-add contacts feature. If the groups contain email addresses that are not in your Address Book (individual contacts) they will be automatically added, after sending an email to the group. Also removing the individual contact from the Address Book, will also delete it from the group.
In order to avoid auto-adding contacts to the address book, please follow these steps to disable the auto-add feature:
1. Click Edit on the top left.
2. Select Mail Settings from the drop-down.
3. Go to the Advanced tab on the top.
4. Uncheck “Auto add contacts to my Address Book when I send them mail”
5. The changes are saved automatically, so you can close the Mail Settings window.
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RONALD FLORA
commented
Also, if I delete the names from All Contacts, they are deleted from my Group list. This has never happened in the 17 years I have been using AOL. Please advise.
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RONALD FLORA
commented
This just started happening. It never happened before. Please tell me how to prevent it. I don't need these names in 2 places.
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MILDRED DIXON
commented
When I send an email from either of my group after the email is sent each member of that particular group email address appears under my single contact list (Email address only) Consequently I have my single person email address with their name and email address and all of the email address only from the group. If I delete the email addresses which I did and when I looked under the group there were no email address under that group. I have called 3 times about. Just got on the telephone after holding the line for 25 Mins and the Tech hung up. She had control of my computer and I was showing her exactly what had happened. She asked me to hold then she hung up. I have been a customer of AOL for well over 25 years and never had problem until I downloaded the Gold.
SEPTEMBER 24, 2018.. This is my 4th day of trying to correct the problem. I received an email that I could not reply to. The told me to removed uncheck : “Auto add contacts to my Address Book when I send them Mail”. The was not checked consequently this did not solve my problem. Once again today I was on the telephone with a Tech for almost 3 hours, e even re-install my Aol and this did not solve the problem. WHO CAN I SPEAK TO SOLVE THIS PROBLEM? CAN ANYONE COME TO MY HOME BECAUSE AFTER HAVING 5 PEOPLE TAKE OVER MY COMPUTER THEY STILL COULD NOT SOLVE THE PROBLEM. -
MILDRED DIXON
commented
When I send an email from either of my group after the email is sent each member of that particular group email address appears under my single contact list (Email address only) Consequently I have my single person email address with their name and email address and all of the email address only from the group. If I delete the email addresses which I did and when I looked under the group there were no email address under that group. I have called 3 times about. Just got on the telephone after holding the line for 25 Mins and the Tech hung up. She had control of my computer and I was showing her exactly what had happened. She asked me to hold then she hung up. I have been a customer of AOL for well over 25 years and never had problem until I downloaded the Gold.
SEPTEMBER 24, 2018.. This is my 4th day of trying to correct the problem. I received an email that I could not reply to. The told me to removed uncheck : “Auto add contacts to my Address Book when I send them Mail”. The was not checked consequently this did not solve my problem. Once again today I was on the telephone with a Tech for almost 3 hours, e even re-install my Aol and this did not solve the problem. WHO CAN I SPEAK TO SOLVE THIS PROBLEM? CAN ANYONE COME TO MY HOME BECAUSE AFTER HAVING 5 PEOPLE TAKE OVER MY COMPUTER THEY STILL COULD NOT SOLVE THE PROBLEM.