Examining the impact of the upgrades and changes to customers before application
I believe it's critical for AOL as a company--and for technicians--to work out all the kinks in any changes made to the system or to upgrades to the system. The customer should come before the technical aspects.
As a customer, I have been challenged with many issues since AOL Gold first started. For example, AOL Gold would shut down every time I tried to send an email. Spam mail went into my inbox instead of the spam folder. After sending emails, I would get another "COMPOSE" page as if I'm sending another email even though I did not initiate another "write" email. AND! losing the ability to adjust my spam settings to reflect just receiving emails from my contact list.
Charles
shared this idea
Due to recent adjustments to the AOL Mail platform, this feature (“Receive emails only from people I know”) is no longer available. In order to block a specific sender, go to the Mail menu and select “Block Unwanted Mail” and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, or mark the emails in the inbox as Spam.
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.
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LYLE MALDOON
commented
Makes sense to me. This is bad.
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LYLE MALDOON
commented
Recently you changed Desktop Gold to DESKTOP JUNK. Why do you now allow ALL KINDS OF JUNK come into my INBOX. I am getting as much JUNK in my INBOX, AS I GET IN THE SPAM FOLDER. For years I thought INBOX was for personal and important messages. NOW YOU ELIMINATED THAT SO EVERYTHING COMES INTO THE INBOX. Sure was simple for 20 years, all my good messages from my friends and family went into my INBOX and JUNK FROM ALL OVER THE WORLD went into my SPAM FOLDER, so I would only look at Spam once a week, but I kept in touch via my INBOX for notes from friends and family. NOW IT IS ALL IN BOTH THE SPAM AND THE INBOX, SO IT IS NECESSARY TO CHECK BOTH BOXES. When you revised the software to allow this to happen you should have fired the programmer that did it and after that fired the Director of Programming for allowing such a stupid thing. Guess it is time for us "oldtimers" to begin looking at GMail and Yahoo.