why doesnt the IVR recognize my phone # -, Please rectify this for me so it recognizes my account
in the past before AOL was bought by Verizon when i called for help it would ask for my screen name to verify me, now it asks for the phone # i used to set up the account, I have no idea how original account over a decade ago was set up, but i haven't changed my phone # and the IVR refuses to recognize my account- please correct this so i can be sent to correct department and it recognizes me- please set up to recognize daytime phone #
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Follow the steps from this article to add or update the phone number on the account: https://help.aol.com/articles/add-or-update-aol-account-recovery-information