Throwing my Bills in Spam?
Now you are throwing my bills in Spam and correspondence from my Senators! Knock it off. You don't have that right!
Theda Gallegos
shared this idea
The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.
Regarding the suspicious email you received, please check the article below to learn more about identifying phishing emails, and how to report them.
https://help.aol.com/articles/email-and-viruses-protecting-your-account
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RONALD ADKINS
commented
HOW ABOUT INSTEAD OF PERMANENTLY DELETE PERMANENTLY BLOCK !!!!!!!!
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MICHAEL DUARTE
commented
I have just learned that I had about 150 emails in my spam folder going back to at least 3/23/23. 81 of them were from a business associate in my address book that I have exchanged emails with close to 1,000 times. AOL used to have a feature that showed a number of emails sent to spam, but there was no notification of having anything in my spam folder. I just spoke to tech support, who said that AOL has discontinued the spam alert, and that he could not help. 1. Why is a person I have been exchanging emails with for many years all of a sudden being now being sent to spam? 2. Why did you stop showing how many emails were in spam folders? These kinds of changes to provide less customer service make it harder to justify paying a monthly fee to AOL!
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Mari Dots
commented
Last week I reported the issue of mail being put in the spam folder when it isn't spam, its mail from a person I've known and emailed for the past 20 years. Its continuing to happen. I've read where aol says the problem is because mail is going to multiple people, but thats a lie. It happening when its a response to just me, not to 10 others. I haven't gotten any updates that you're working on the problem or have any intention of addressing this issue.
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BOB KRAMPETZ
commented
Not many, but enough to show that the code that is supposed to use my address book is missing too many. Also two - three times a week, I'm finding Address book IDs in my SPAM folder.
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Theda Gallegos
commented
Also had mail claiming it was from AOL and said my bank refused my payment to them. It isn't even time to pay my AOL so I figure it is SPAM and left it in SPAM folder but was never picked up! What's up with that? You need to change the SPAM CONTROLS.