Have agents on standby to chat about problems OR do not advertise you do !!
Your so-called chat option is dysfunctional, no agent ever responds!!
Either have agents available OR do not advertise such!!!
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.