Not able to post comments on AOL Articles
I have been working with your TOSgeneral and aolmailquestions@aol.com departments to unblock my ********.aol.com account from posting comments to articles. They unblocked my other account *****@aol.com but could NEVER unblock the ********@aol.com account. The other day I tried posting a message and it did post and I got a like notification in my email box. NO ONE FROM AOL advised me that I am finally unblocked which I have raised as an issue for about 1 1/2 years! This is HORRIBLE CUSTOMER SERVICE and HORRIBLE SERVICE in general.I want a full refund of everything I have paid on a monthly basis since this problem started until it ended!
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We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
All refund inquiries need to go to the AOL Billing Department. Please give them a call at 1-800-827-6364.