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Why is it so hard to download AOL Gold to a new computer?

I'm an AOL Gold subscriber and cannot figure out how to download it to a new computer.

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  • DAVID GOLBER commented  ·   ·  Report

    In AOL MyBenefits, the instruction for downloading AOL is

    If you're an AOL Advantage Plan member

    AOL Desktop Gold is included at no additional cost with your membership.

    1. Sign in to your MyBenefits page.
    2. Under 'All Products' scroll to 'AOL Desktop Gold'.
    3. Click Download Now.
    4. Follow the installation steps listed below.

    There is no button labeled "Download Now". There is a button labeled "Download for Another Computer". (1) This is confusing, because I am downloading for THIS computer, the one I am on now. And in fact the download IS for the computer I am on now. And (2) there is no excuse for instructons matching reality EXACTLY. Fix it.

  • jemnet@aol.com commented  ·   ·  Report

    Suggest making it obvious and easier to access account and upgrade to aol Gold. No available AOL screen works!

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