See my issue below
July 20, 2020
Memo to AOL
On Sunday 7/19,
I called AOL concerning a problem receiving emails. I spoke with Precious. To verify my account and since I have only a landline that does not do text, we had to find another way to verify my account. She found a way and we proceeded. I was concerned about possible hacking of my account and Credit Card. Precious handled everything and cleared problems. She added Malware to my account. She also provided me with some helpful tips. A very positive experience
On Monday 7/20, I cancelled my Credit Card (which is the one I use for AOL billing. In order to inform AOL of the change, I called AOL and spoke with Michael. To verify the account he insisted that he could only send a text message to my landline. My landline does not do text but he insisted that I hang up and wait for his message. I hung up and of course it never came.
So I called back and this time spoke with Colleen. Same result. She insisted that we could only verify using text and I insisted that I do not have text capabilities. What can we do? I want to change my Credit Card. How do I do it? She said call back tomorrow and I said what will be different tomorrow? At that point she either hung up or we were disconnected.
My name is Robert Campbell (@aol.com)
My phone # is **--4256
Please have someone contact me so that I update my Credit Card in formation. Thank you.
PS I have had only extremely positive relationships with AOL over many years. Today was an exception.
Please give us a call at 1-800-827-6364 and one of our technician will assist.