AOL GOLD IS A TOTAL DISASTER
AOL GOLD IS A DISASTER. YOU RUN UPDATES IN THE BACKGROUND WITHOUT ANY NOTICE OF WHAT IT IS OR WHY. THEREAFTER THE SO-CALLED UPDATES BRING HAVOC TO THE CUSTOMER (CONTRARY TO YOUR TECH SUPPORT PEOPLE'S SCRIPT - WE ARE NOT MEMBERS WE ARE CUSTOMERS - YOU'VE LOST SIGHT OF THAT) WITH STORED ON MY PC FILES LOST, WINDOW SIZE AND POSITION LOST AND NOT SUSTAINED WHEN REAPPLIED, MAIL IS SLOW TO LOAD, THE PROGRAM HANGS UP FOR NO APPARENT REASON CAUSING THE CUSTOMER TO HAVE TO CLOSE IT AND RELOAD, REINSTALLING THE PROGRAM IS NO BETTER, MAIL PREFERENCES AND FONTS ARE LOST. IF YOU EXPORT YOUR DATA, THAT DOESN'T MERGE WITH THIS LATEST FIASCO YOU PUSHED OUT SO ALL THE SAVED ON MY PC FILES ARE LOST. YOU REALLY NEED TO SPEAK DIRECTLY WITH YOUR CUSTOMERS ABOUT THIS. IT IS AN INDEFENSIBLE MESS AND THAT IS BEING KIND.
Brent Braun
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