MERGING FEEDBACK Is not good Customer Service
MERGING FEEDBACK Is not good Customer Service
Prior to the release of AOL Gold and Verizon Media entering the picture, when an issue was reported or suggested, you had a one-on- one contact and/or feedback within 24 to 48 hours via phone or email.
Now, you get the response, Idea Merged.
So, with the above response, how does a customer get an IMPORTANT AOL issue fixed that can’t wait until all feedback is merged and collected? If one paying customer has an issue, it needs to be fixed ASAP and not wait months for merging of the feedback.
Moreover, when a feedback is merged, many times the feedbacks do not match and should have not been merged.
How can you call that Customer Service?
7/29/20
17th
ranked
Jereld Reeder
shared this idea