I have sent repeated bug reports and still have no resolution. I have contact support and they keep advising to send a bug report. Why isn
I have sent repeated bug reports and still have no resolution. I have contact support and they keep advising to send a bug report. Why isn't support helping their aol PAYING customers???
I can't switch between new, old and sent mail tabs in aol gold desktop software without very long delays. Most of the time it just freezes. Secondly, all of my sent mail shows TO: before the email address and therefore I can't sort my mail. When is AOL going to respond and fix my issues.
LINDA CARR
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LINDA CARR
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I have sent repeated bug reports and still have no resolution. I have contacted chat/phone support and they keep advising to send a bug report after repeatedly telling me to reinstall the aol gold desktop software which doesn't fix the issue. Why isn't support helping their aol PAYING customers??? I have been a paying customer for over 25 years!I can't switch between new, old and sent mail tabs in aol gold desktop software without very long delays. Most of the time it just freezes. Secondly, all of my sent mail shows TO: before the email address and therefore I can't sort my mail. When is AOL going to respond and fix my issues.In addition, using the Bug link does not tell me if my issue has even addressed. My guess since I still have the issues is NO.Being a paying customer for over 25 years, in the past these types of issues were escalated and I would receive a solution within 24 hours. So what happened to that customer service? Now we are stranded as PAYING customers.When is AOL going to respond to “Bug” reports in a timely manner and provide an email link or some contact for follow-up and resolution. I have recently submitted over 2 dozen bug reports and have no idea if they were read or any action will be taken.Please respond to my “Bug” submissions via email or fix the issues!