How to speak with AOL agent to get the needed HELP!!!!
I just had the WORSE conversation with AOL. Someone by the name of "Rejes!" (Spelling ??)
So EXTREMELY UPSETTING!! I LITERALLY HAD TO HANG UP, COULD NOT SPEAK WITH HER AFTER 20 MINUTES OF TRYING TO EXPLAIN THE HELP I NEEDED.
ALL I WANTED TO DO IS CORRECT & UPDATE PAYMENT METHOD FOR AOL. I NOTICED A PAYMENT WAS BEING TAKEN FROM A WRONG ACCOUNT. i WANTED TO MAKE SURE ALL FURTHER PAYMENTS COME FROM THE CORRECT ACCOUNT.
THIS WOMAN, WAS SO UNHELPFUL. I ASKED TO SPEAK TO A SUPERVISOR, SHE INFORMED ME SHE COULD NOT TRANSFER ME.
I DID WHAT I COULD TO CHANGE THE INFO USING THE "WALLET" - CAN ONLY HOPE IT IS NOW CORRECTED.
I WOULD LIKE SOMEONE FROM AOL TO PLEASE CALL ME OR EMAIL ME .
Thank You,
joyce coleman (member of aol for over 20 years!)
Joyce Coleman
shared this idea
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Joyce Coleman
commented
Critical!!!