AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Stop making every question go to the question and answer

    Have AOL revert back to saving an email if is still open. Just because it is sitting idle does not mean that someone is not working on working on it.

    For example, I have been with AOL since 1990s and I have seen upgrades where, if a machine goes to sleep, the application has saved the data responded at periodic times so at least not all of the reply is lost. This is not the case as I have completed my reply and went to scan the attachments into a black and white version so that I could send it…

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please go to Settings – Mail – Advanced – check ‘Autosave draft emails’ (changes are saved automatically)

  2. feedback about my aol desktop gold

    I like my old version of the AOL desktop gold that I can see the dates instead of the time, day and month.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    You can now change the date format, by following the steps below:

    1. Open the AOL Desktop Gold and sign on.
    2. Click on the Settings icon on the toolbar.
    3. Select the Mail category from the left-hand side.
    4. From the ‘Date Style’ section, select Date Only (old format).

  3. anti spoofing

    We receive many emails a day from a spoofed address. The unsubscribe does not work nor do the reply to addresses work. There are anti spoofing mechanisms that AOL can use to stop these emails including DKIM and SPF. Test show that AOL does not use these - they should.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  4. I am being limited in the number of emails I can send at one time - I have been sending them for many years (501-C3) entity. Can't now

    Why, after several years, am I suddenly being limited in the numbers of emails I can send from a 501-C3 entity.

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  5. paragraphs size from 14 to 10 from one paragraph to another

    I can type a paragraph and when I go down for another paragraph my fonts goes back to "10" size instead of the "14" I was typing with. I have to go back to to the previous paragraph and then the next paragraph woks the same as font signs I was using at first.That is really kills a thought that was going through my mind.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please follow the steps to set a default font for mail composing: Settings – Mail – Font and Text – set the preferred font size from the Write Mail section (changes are saved automatically)

  6. Transparent PNG images with alpha channels show up black & are converted to JPG

    I am a Graphic Designer and have to email my iOS programmer 2600+ transparent PNG images to program into our iOS application. They have to be in PNG format. AOL Desktop Gold has a few programming flaws that need to be fixed immediately. When I copy any PNG image into the write mail window, AOL incorrectly flattens the transparent PNG image making the transparent area BLACK in color and ALSO changes the file format from PNG to a flattened JPG image. We can NOT use JPG images at all as they lack an alpha channel.

    This HAS to be fixed…

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for your feedback, we will share it with the engineering team.

    As a workaround, please attach the PNG files to the email, as opposed to embedding them into the email body. To attach the files, click on the ‘Attach File’ button at the bottom left corner of the Write mail window.

  7. Autofill addressing prevents typing new addresses.

    Addressing E-mail does not allow me to enter https://..... without automatically inserting the wrong address from stored addresses. I am trying to send a message to Microsoft billinginfo and cannot do it. Very frustrating. Please fix the bug.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    The https:// prefix is a part of a web address, and is used only when accessing web-sites (is not used in email addresses). Please check the correct email address before sending the email.

  8. Permanently delete all trashed emails all at one time

    When I trash my emails, I would like to permanently delete them all at one time and not one at a time. I trashed them for a reason and having to delete them one at a time only aggravates my carpal tunnel syndrome. Thank you.

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    3 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Select one email from the list, and press CTRL+A to highlight all of them
    or choose ‘Select All’ from the Edit menu then press Permanently Delete.

  9. Pictures aren't displayed in Gold

    About half the emails that contain pictures scanned and not scanned do not display in the email when using AOL Gold. If I go to AOL on line they are displayed. Some things are more convenient through Gold such as updated favorites and contacts. I would like to do everything through one portal - it has been going on for about 6 months and it needs to finally get fixed!

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please go to Settings → Mail – and uncheck ‘Hide images and disable links in mail from unknown senders’ (changes are saved automatically).

    If you still encounter issues please call the AOL Desktop Gold team at 1-888-265-3733.

  10. WHY SIZE OF LETTERS KEEP CHANGING SMALLER ON AOL?

    WHY SIZE OF LETTERS KEEP GETTING SMALLER IN EMAIL ON AOL DESKTOP GOLD?
    I NEVER CHANGED SIZES!

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    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you want to adjust the font size in the list of mail, click “Edit” on the top left corner of the AOL Desktop window, select “Mail Settings” from the drop-down menu, and from the “Font and Text”“ tab select your preferred “ Font Size” from the drop-down menu (Small, Medium or Large).

    In order to change your default font type and color for composing mail, please follow these steps:

    1. On the top left, click on Edit.
    2. Select Mail Settings from the drop-down menu.
    3. Go to the “Font and Text” tab.
    4. From the Write Mail section use the toolbar to change the font type, size, and color.

    Changes are saved automatically.

  11. How do I mark an e-mail address as NOT SPAM

    Used to be when AOL was good, all you had to do was click a button
    marked "This is not SPAM" and from that point on the address would be
    received just fine. I seem to be able to "add" an address to the SPAM
    list but not "Allow" one from "NOT" being marked "SPAM"

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    5 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  12. Mail box.

    Why are new mail listings twice as wide as the mail box?

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  13. Old Mail body of mail is missing

    Mail I have SAVED ON MY PC the body of the email does not show. Checked in OLD MAIL and it also does not show there either. Mail just won't open correctly. Just started happening today 3/3/19 but seems to be effecting all mail for 2019 and late 2018. Was working correctly a week ago. I clean and save mail once a week on Sunday and last week was fine TODAY not so much. HELP support says I have some kind of virus Don't think so scan daily.

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  14. Sub Folder for Saved on Aol

    when are you going to add the function of creating subfolders under Saved on Aol. Since it is working under Saved on my pc

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    8 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    We appreciate your feedback. Unfortunately, there aren’t plans to add subfolders to ADG at the moment. However, we’ll continue to monitor your feedback and keep you updated if we decide to add this feature to our roadmap.

    Sincerely,
    AOL Product Support

  15. sharepoint

    Some of the emails I send say Microsoft SharePoint as the sender. How can I stop that? Maybe people delete and think it's spam.... THX

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  16. Email issues

    All the mail in my inbox is scrambled, way out of order. I don't like this version. The old is much better. Hate the idea of going into the recently deleted mail and have to click one at a time, to finally get rid of it. Takes me 3 times longer to deal with all the mail. Deleting one time is enough. TAkes far too long to have to delete each one again.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    You can delete all the emails in a specific folder, by clicking on the Edit button on the menu bar, and clicking on ‘Select All’ from the drop-down menu.

    To delete specific emails, you can hold down the CTRL key on your keyboard while clicking on each email subject that you want to delete. After all the emails are selected, click on the Delete button.

    Additionally emails will stay in the Trash folder for up to 30 days, from the time they were deleted, after which they will be automatically erased.

  17. Something is wrong with my AOL. I can't open my e-mails. They will not load. Keep getting a massage to wait 5 mins and try again.

    What the **** is going on with AOL? I'm about to cancel them. Been with them since 1997. Come on guys get your act together.

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    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Try clearing the Footprints in the new AOL Desktop. Here’s how: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    In case the issue persists please restart the software.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  19. I do a search by e-mail address. Way too many people who do not have that e-address appear. What is happening?

    Fix AOL so that when I search by e-mail, the e-addresses of other people do not show up.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    When using the Quick Find to search your mailbox, you will receive results based on the email address and email subject. To do a refined search, click on Read, select the Search Mail tab from the top of the mailbox, choose “Email Address Only” from the Search drop-down, then search for the email you want.

  20. You are changing the mail not for the better why are you printing last names and yesterday?

    Bring back the mail the way it was before you are not improving it. I don't like the word yesterday and last names being printed. Why are you touching the email. You need to leave it the way it has always been. Bring back the buddy list and ims better.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    You can now change the date format, by following the steps below:

    1. Open the AOL Desktop Gold and sign on.
    2. Click on the Settings icon on the toolbar.
    3. Select the Mail category from the left hand side.
    4. From the ‘Date Style’ section, select Date Only (old format).

    To see the sender’s email address Go to Edit – Mail Settings – select ‘Email Address’ next to View (changes are saved automatically)

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