Stop making every question go to the question and answer
Have AOL revert back to saving an email if is still open. Just because it is sitting idle does not mean that someone is not working on working on it.
For example, I have been with AOL since 1990s and I have seen upgrades where, if a machine goes to sleep, the application has saved the data responded at periodic times so at least not all of the reply is lost. This is not the case as I have completed my reply and went to scan the attachments into a black and white version so that I could send it and the **** system shut down going to sleep and nothing was saved.
Have an automatic save in drafts periodically so that not all data is lost.
Please go to Settings – Mail – Advanced – check ‘Autosave draft emails’ (changes are saved automatically)