AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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Thank you for reaching out to us. To make sure your Spam Controls are not blocking important emails, please follow the steps below in order to adjust the settings:
1. Open AOL Desktop Gold and Sign on.
2. Click on “Mail” on the top left and select “Block Unwanted Mail” from the drop-down menu to open the Spam Controls.
3. Make sure your Sender Filter is set to “Allow mail from all senders”.
4. Check the Content Filter, and make sure it is not blocking common words and phrases.
5. Click Save Settings.
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If I type something in the AOL search window, I can't cut it. Cut is dead.
If I type something in the AOL search window, I can't cut it. Cut is dead. Very inconvenient. Please fix this.
You can use the keyboard combination to cut: CTRL + X.
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It would be nice to have text color again!!
I have no text color and no background color.
You can change the tex t& background color in write mail window by clicking the arrow next to the underlined A on the Write mail toolbar.
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ME NOT GETTING MAIL I SEND TO M Y OTHER ACCT""" HOW COME ????
ME NOT GETTING MY OWN MAIL
AND I CALLED ABOUT THIS & NOTHING WAS DONE. *** MY OTHER ACCT: BELOW ::EYESIGN101@TAMPABAY.RR.COM ***
ALSO TO MY BEST FRIEND NOTHING GOES BELOW
**** *@yahoo.com *
To make sure your Spam Controls are not blocking important emails, please follow the steps below in order to adjust the settings:
1. Open AOL Desktop Gold and Sign-on.
2. Click on “Mail” on the top left and select “Block Unwanted Mail” from the drop-down menu to open the Spam Controls.
3. Make sure your Sender Filter is set to “Allow mail from all senders”.
4. Click Save Settings.
If you still encounter issues call at 1-888-265-3733.
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LETTER TO MAYSELF WENT INTO SPAN *** AGAIN *** WHAT GIVES ???
I JUST SENT A LETTER TO MYSELF & THE ************** WENT INTO *** SPAM *** AGAIN ***
FIX THIS **** --- WHAT THE **** IS TAKING A FREAKIN YEAR TO FIX HERE ??
We have heard from the team that this issue has been fixed. If you still encounter problems call us at 1-888-265-3733.
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ADD ON
9.8.2 had dozens and dozens and dozens of different FONTS. GOLD has only 10 or 12. This is unacceptable. I lost my flair to writing an entertaining letter. My visual letters alone was a gift to my reader. My letters are now BLAND. BRING THAT BACK
What should "Mail waiting to be sent' DO??. I think as in 9.8.2 if one decides to hold back an uncompleted letter and saves it in MWTBSent. One should be able to go to that letter and continue to make changes on it. NO WAY!!! That letter is frozen and can no longer be…
The Desktop Team is planning on adding a larger variety of mail fonts in a future update.
AOL Desktop Gold has a new way of spell checking your emails. This is done automatically, in real time, as you compose your messages.
When the AOL Desktop Gold detects a spelling error, the word is highlighted by a red line under it. (Click the link below to see an image for an example)
To correct the spelling error, right-click the word and select one of the options provided. (Click the link below to see an image for an example)
Regarding the freezing issues please call at
1-888-265-3733. -
Emails with embedded pictures
When I receive an email with an embedded picture it is so BIG that I must scroll back and forth and up and down to see it. Why doesn't it fit my screen like the text does?
When I send an email with an embedded picture AOL software garbles it and some weird link appears at the recipients screen.
FIX IT!Once you received an email with an embedded picture right click on it and select “Resize Image” and then decrease its size.
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I know you will mark this as "Duplicate" and close comments on it.
But we are STILL having problems with saving emails as drafts. If an email is slow in saving -- and this happens frequently -- it often times will save 2 or 3 times. And if it is slow in sending, often times it will send more than once. When will this be fixed? Also, the cursor defaults to the body of the email and not the To: line. When will this be fixed? When I spoke to one of your tech people on the phone, she couldn't figure out why this was happening. I have also used Report A Bug…
You can disable the draft auto-save feature: Mail > Mail Settings > Advanced tab > un-check “Autosave draft emails”. Changes are saved automatically.
If you are still encountering issues please call the AOL Desktop Gold team at 1-888-265-3733
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Its pretty sad that not only did you not help with my password issue, but the AOL employee didnt know howto transfer my call.
When an AOL user calls for assistance, try your best to not just give up. Whats the point of a membership fee then?
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
We do not have access to account related information so we are unable to assist you with your password through this forum. We have an article dedicated to a variety of password help resolutions to assist you: aol.it/1Emii0C
If you need further assistance, please contact AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET, or visit Help.AOL.com.
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aol gold has turned into **** AGAIN this morning, can i have a refund until it actually works?
verizon bought yahoo, then promptly RUINED it, and now in the process of ruining aol? what is wrong with you guys, we should be entitled to a refund and free aolgold until and unless you actually fix it,,,can u spell unreliable in english?
All refund inquiries need to go to AOL Billing Department. Please give them a call at 1-800-827-6364.
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how do i recover recently deleted emails. used to be listed under mail.
how do i recover recently deleted emails.. Used to be able to under Mail,
Deleted emails are going to the trash folder. If you would like to recover the emails click on them and then click on the Restore button on the bottom of the screen.
The Trash folder will keep deleted emails for 7 days, after which the emails will be permanently deleted.
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"Show images & enable links"
How do I eliminate "show images & enable links" at the top right of my email page? It is very annoying to have to click on this every time I wish to view an email!
To do that go to:
1. Mail
2. Mail Settings
3.Uncheck the “Hide images and disable links in mail from unknown senders” box -
So I See ALL These Complaints
So I see all these complaints about AOL GOLD???????? Really GOLD and I have submitted a couple and yet I have not seen ONE thing done to make ANYTHING better it just gets worse and worse. As someone else said they didn't even receive a response from you about their complaints, I wonder, HAS ANYONE? This isn't an upgrade or an improvement. How much more can be said to you before you catch on?
Through this forum, you will be able to provide feedback, tell us about bugs, things you like and dislike, and we will see them and give updates when available.
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want your money back, call aol billing, was on the phone on hold for over an hour and gave up, works as good as aol gold
want your money back, call aol billing, was on the phone on hold for over an hour and gave up, works as good as aol gold
We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please call again to our billing department.
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I have been trying to get into my AOL account to update my account information but keep getting a message to try again later. Gold sucks!
Get rid of Gold and go back to the original AOL. Have a number where one can call AOL to change/or update account information. I need some help here and can't seem to get it from AOL. My credit card that AOL bills to was compromised with fraud and I was issued a new one and need to update my account. How can I do this?
You can update your account information, by accessing myaccount.aol.com or you can call our Billing department at 1-800-827-6364.
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I am getting store confirmation order emails with broken images
I am getting store confirmation order emails with broken images. No picture of items I ordered. Just a broken image with an X were the image should be.
Please make sure you have the “Hide images and disable links in mail from unknown senders” setting unchecked. You can find the setting in Mail—>Mail Settings—>Mail section.
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WHY CAN'T I SEND TO MYSELF ON ANOTHER BROWSER ????? ALSO WHY AM I GETTING A NOTICE TO TRY GOLD FREE *** WHEN I'M ALREADY PAYING YOU FOR SOM
ALREADY PAYING & GETTING NOTICE TO GET FREE GOLD FOR A MONTH, JUST LIKE WE DID A YEAR AGO OR YOU WILL SHUT US DOWN.????? WHAT IS GOING ON ????
FREE BLUE WORKS *** LET US USE IT *** BECAUSE IT WORKS *** THIS WE PAY FOR & DOES NOT WORK ***
If you received a Final Notice email to upgrade to AOL Desktop Gold, it means that you tried to sign into (probably inadvertently) the old AOL Desktop in the past few weeks. Since you already have the AOL Desktop Gold installed on your computer, you can ignore the Final Notice email.
Please import the saved data from the old software into AOL Desktop Gold. Please follow the steps in the help article below.
https://help.aol.com/articles/aol-desktop-importing-your-personal-information
If the problem isn’t resolved after running the Import Wizard, please call our AOL Desktop Gold team at 1-888-265-3733 for more assistance.
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Why is "AOL Keyword" not giving me the aol keyword menu and instead going to the internet?
It used to be that if you hit "Control K" you would immediately go to the Keyword menu. Now, it opens up a search box that goes to the internet. If I wanted to do an internet search I would use chrome or the search bar on AOL, not the keyword function. Each "improvement" in AOL makes it worse. That's why I will be migrating to Gmail as soon as is practical
Please close and reopen the software and try using again the Ctrl +K keyboard combinations. If the Keyword menu still doesn’t appear, give us a call at 1-888-265-3733.
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Browser: Pages opening to blank black pages
Browser: Pages opening to blank black pages.
This is happening on about 1/4 of the sites I try to access.
What will go wrong next??
Please clear the browser footprints. Here is how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
If the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our technical agents further investigate this.
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AOL no longer offers the ability to add or modify usernames to an account.
- Don't see your idea?