AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1464 results found
-
Please bring back the copy and paste ability in the address boxes
Copying and pasting addresses in the address boxes. Also please allow for editing. It is ridiculous to ave to erase an entire address since the ability to edit is no longer in existence.
This issue should be fixed. If you still have problems please reach out to our technical support agents by calling 1-888-265-3733.
-
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733
-
Every couple of days I am asked to change my password. Why??
Please give a response, and don't just combine it with others.
Please contact our phone support representatives at the following number: 1-800-827-6364, Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.).
-
AOL Desktop Gold
My AOL Desktop Gold does not show all of my current email, but shows only a few emails from the current month, skips the balance of the year and then shows a few from last year, skips most of the year.
In other words, I am not able to search all of the email I have received and sent for any single year I have used AOL. Most of the email is missing.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
-
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
-
Saved passwords can't be deleted
I've used the option to save passwords to different websites, and that works fine. However, deleting the password does not work. Under Browser Settings > Passwords, it displays the sites that have passwords saved and gives the option to delete the saved password. When you click on the "X" to remove it it, it asks: "Are you sure you want to remove xxxxxx from this list?" I select Yes, but then nothing happens.
Closing AOL Gold does not help, clearing footprint does not help; restarting the PC does not help; waiting time does not help.
Please fix this!!!I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
-
Your ISP taking too long to open up or not opening at all is becoming a safety issue.
Your ISP last night would not open, which had been a previous problem that I thought had gone away. So I went up to dinner and came back down and it still hadn't open. This morning I had to send my doctor a message and AOL would still not open. This is becoming a safety issue that I believe your CEO is ignoring with Windows 10.
AOL has become like our electric company, it is no longer an option when you need it to get to the link to contact your doctor's online service.
So I did the drill again,…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
E Mail messed up
Why is old mail deleted showing up again! Why are there multiple places we have to go to delete email........it's a waste of time & very time consuming........ Do you stay up all night trying to find more ways to make being an AOL member more difficult than it already is???
Why is the program running sooooo slow lately??? more problems??
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
stealing my unread mail. I want it back!
You keep putting 2011 email into my "new" folder, than eventually take it away. This time it took my unread e-mail with the 2011 stuff. I want my unread e-mail back!
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Why can't I see my Inbox email?
I am tired of not being able to access things I had beforehand. I can't access my inbox for days at a time. WHAT IS THE PROBLEM? There are emails I am working with and can't access them to respond or deal with.
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
-
BCC RECIPIENTS NO LONGER SHOWING UP + GETTING ERROR MESSAGE WHEN TRYING TO SEND
As of today, the BCC recipient address no longer show; I have to click on the Details link for a window to pop up which is a bothersome extra step. What happened??? Also, when I try to send the same list of recipients, an error message no pops us, "Mail failed to send due to error", but it doesn't say WHAT IT'S DUE TO OR HOW TO FIX IT. ASAP PLEASE ADVISE!!!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
VERY IMPORTANT email photos disappearing when save into a "saved on aol" folder. Why does this happen?
I have had some extremely important photos sent to me via aol email and have tried to save them in a "saved on aol" folder, only to discover that they are no longer accessible when I try to retrieve them. A short note/description of what the picture may contain appears in writing but no picture/photo. I have lost some extremely important family pics because of this. I am truly frustrated with this and would like to know why it keeps happening. FIX IT....SERIOUSLY !
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
-
aol wiil NOT seach my email want number to cal or chat I pay 19.99 mos looking to change as aol is now painful close to stopping tech not av
Want it fixed......email does not search.....get error messages stting out of date, no fix from mirsoft 10 or aol fix or I go
Please give us a call at 1-888-265-3733 in order to have an expert technician investigate the issues you experience.
-
AOL desktop
My Problem Is MY Hyperlink On movieclips@youtube.com
Are Deactivated And Disabling my pch.com $ Entries.
I Need My Hyperlinks Enabled Please ?
my # Is 6****1 7363Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
-
What has happened with your spam control? Every email I have sent is now returning spam from that address
Get spam control! I will have to leave AOL because I waste so much time dealing with this issue.
Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
-
when i open a window it has no x to close it
need to fix asap
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
AOL Gold Email Issue with Sent From Name
All emails I send out show to others as being sent from my husband. We have separate emails within AOL but my son and I are under his account. This was never an issue until we installed AOL Gold. I have called the help line and they cannot resolve it. There is no reason it should be doing this and after a year this is very frustrating. Please fix this issue.
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
-
I sure wish you would hurry up with that update so I would stop getting kicked off line
I sure wish you would hurry up with that update so I would stop getting kicked off line. I tried the manual upgrade as you suggested. No dice there.
Please give us a call at 1-888-265-3733 in order to have an expert technician investigate the issues you experience.
- Don't see your idea?