AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1464 results found
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AOL WELCOME SCREEN PROBLEMS
AOL Welcome Screen is often blank when I log onto AOL. This is very annoying. Are you aware of this problem.
Title: WELCOME SCREEN PROBLEMSI’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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LEAVE MY ADDRESS BOOK ALONE!!! IT IS TAKING ME HOURS TO FIX IT EACH TIME I USE IT.
Get rid of your idiot address book worker. Every time they mess with it, they destroy my organization. I use my addresses in a professional business way....with your screwups I am not able to maintain the groups I need to have. I have spent hours and hours almost daily fixing my groups that I have had together before. LEAVE MY ADDRESS BOOK ALONE!!!!!! I DON'T HAVE TIME FOR YOUR ****!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL Reading & Writing our DB folder every time we start AOL software
This file:
"User ID.sqlite.backup-journal" in the AOL Desktop Data DB Folder killing our hard drive by reading and writing for 20 minutes every time we start the AOL software.
Would you please find the solution to stop this annoying file from doing the above and killing our hard drive every time we start AOL.
Your reply is required.
wfarah1200@aol.comI’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Image display
Can you remove this new rectangular black box image from when I move my e-mails & mailbox?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Search mail problem - Why have you closed this post??
You gave instruction on how to search for email and closed the post. I know how to search for email. My problem is that when I search by email or entire email nothing on AOL comes up. See post below:
Anonymous commented · Delete…
Have mentioned this several times but still no fix. When searching mail by email in order to delete old mail, only mail in my PFC shows up even though there are many on AOL. Please fix this. I use this function almost daily to clean out the mailboxes.I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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mail settings
I have made at least eight attempts to change my font and point to a different choice. It keeps going back to a default setting. Does anyone know how to make the new choice "stick"?
We are unable to replicate this. Please call at 1-888-265-3733. One of our Technical Support agents can help you with this.
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Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL Gold is extremely slow and PC Checkup will not work with Microssoft 10
AOL Gold is extremely slow and PC Checkup will not work with MS 10
To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with this, please refer to the following help article: https://help.aol.com/articles/enable-only-essential-startup-programs
For…
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I supposedly have a "level 3 escalation" on Case Number 05705040, but the issue has still NOT been resolved - even after several calls.
I supposedly have a "level 3 escalation" on Case Number 05705040, but the issue has still NOT been resolved - even after several calls.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I’d like to have one of our Technical Support agents assist you with this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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You keep messing up the email process. I just wrote a fairly length email with a picture added and when I clicked on send, it hung up, neve
Fix the email problems. I sent a email with picture included and when I clicked send, it hung and went no where. Didn't find it in my waiting to be sent, or any mail at all that I had just sent (tried to send).
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Microsoft update
Microsoft did an update on 5/21/2008. Now my AOL MAIL wont work and most of my toolbar icons will not connect.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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If I did my job the way you do I would be out of a job. GOLD SUCKS FIRE THE INVENTER AND PUT US BACK ON THE ONT THAT WORKS
STILL CANNOT VIEW MY MAIL HAVE 102 IN IN BOX AND CAN SEE 1 WOW WHY CANT YOU ALL DO YOUR JOB, YOU ARE IN BREACH OF YOUR CONTRACT, STOP BILLING ME UNTIL YOU CAN FIX THIS YOU SHOULD BE FIRED
I would like to have an expert technician investigate this. Please call us at 1-888-265-3733
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What is this? When I try to email It says "mail failed to send due to error 440:13004".
What is this? When I try to email It says "mail failed to send due to error 440:13004".
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Your Beta page not working: https://guce.aol.com/consent?trapType=js&error=invalid_request_param_type&state=ZG9uZVVybD1odHRwczovL2JldGEuYW9
Been trying to access the page for half an hour. It comes up and flashes for one second and then the page turns white with no content.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I can't do it any more!
I was TRYING to read BuzzFeed, and behold those fu--ing videos kept invading the screen on the lower left. Is that really necessary? I "X" it out, and the **** things keep coming back. I am NOT going to put up with it. I'll just forego reading the rest of the material. AOL has gone to **** in a handbasket the last few years. Maybe it is time to find a new provider.
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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Your news videos play without being able to pause or delete them. My only solution to avoid this nuisance is to hit MUTE".
Keep the pause button on your videos.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Every time I sign in I am met with a partially completed write mail screen that I completed and sent some time ago. I can close it out, but
Every time I sign in I am met with a partially completed write mail screen that I completed and sent some time ago. I can close it out, and then proceed to use my AOL Gold but next time I sign on the same write mail screen appears. This has been doing on for at least two weeks now and it is a nuisance. How can I permanently get rid of this problem at sign on? (I just downloaded the Windows 10 update hoping that might fix this problem, but it made no difference)
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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SERIOUSLY
SERIOUSLY what an awful mess you have created with "GOLD"? IF I see one more time "NOT RESPONDING" I will scream. I try to read a story and when I click close I lose the WHOLE Welcome Screen (I'm sure this is ALL part of your NEW and IMPROVED AOL) I've been with you guys for a long time but I'm thinking it's not going to be much longer with this **** that you have now presented us with. Just cut your losses and go back to the last version.THIS is NOT worth my money and it makes me sad…
Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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