AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1470 results found
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Address book keeps changing addresses and when I delete bad ones they just keep coming back
Address book deletions keep coming back and no matter how often I delete them they still come back.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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My MAIL DOES NOT WORK - For MONTHS!!!!!!!
Make My Mail Work!!!!!!!
Why am I billed 39.95 a month?????????? The most expensive plan I see is 14.95.
The service **!!! No Techs solve my ongoing problems!!!
AOL CASE 14179625I'm Sick Of NO SERVICE - NO Response To My Messages
Your lousy AOL Gold is affecting my BUSINESS - How Long Do You Think I'll put up with this???????We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Need a way to move mail back to the original Sent Folder. I moved emails by mistake and can't put them back
Can't put emails back in the sent folder that I accidentally moved to other folder.
ALSO, I can't move between folders New to Old and Sent.
Keeps getting jammed. What did you do in your latest update? Something that ruined by AOL Gold?Please give us a call at 1-800-827-6364 and one of our technician will assist.
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I cannot got to old or sent mail on the gold desktop version it locks up everttime how do you fix this i need to use this feature
I cannot got to old or sent mail on the gold desktop version it locks up everttime and you have to shut it down thru windows task manager how do you fix this i need to use this feature
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Because of a recent rash of spam emails I recently clicked on a mail setting of allow only email from my contact list
Because of a recent rash of spam emails I recent;y clicked on an AOL mail setting of allow only email from my contact list but it has not taken effect...WHY!
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Address Book. Can you tell me why AOL adds the email address of someone whom I have created as a new address? This is very concerting and f
Address Book. Can you tell me why AOL adds the email address of someone whom I created as a new email address. This is very disconcerting and fills up my address book.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Everything seems fine...except I don't have easy access to my Favorites like I once did. Can that be restored back to the way it had been?
Everything seems fine except I don't have easy access to my Favorites like I once did. Could it be restored to the way it had been? Thanks.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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My mail is showing up with just the heading...nothing in the message area..WHAT"S WRONG!
My mail has been showing up with just a heading showing for 2 days now ...nothing in the content area shows.....WHAT'S WRONG!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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I cannot view my email or spam in AOL Gold. I have run iexplore which has worked in the past , but now it does nothing.
I cannot view my email or spam in AOL Gold. I have run iexplore which has worked in the past , but now it does nothing. I have to get my email via my phone, but now I am getting messages from AOL that may not work after October and want me to do some app upgrade on my android to continue, I pay 16.99 per month for your service but only use it for mail.It may be better if I go to gmail for free.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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I have been on hold for 4 hours over a two day period, I can't open my mail and in the process it locks up my computer. WTF
Get rid of desk top Gold, we pay for a system that doesn't work and there is no one in tech support that has a clue how to fix anything. I have to go on Goggle to get to AOL Mail. Can someone PLEASE get to me. If this continues I going to cancel.
We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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When I first Got Gold as was well, Now I am unable to click on boxes to get further info or un-subscribe etc. How can I ge or unsescribe e
Need to be able to click internal items in emails to get additional info etc.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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My "WRITE" icon has disappeared. I can get no AOL help! Please restore it.
By actually listening and responding. Please restore my missing "WRITE" icon! One day it just disappeared.. Thank you. The Rev. Wm. Hill Brown, III
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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DataMask Not Working
When launching DataMask, an error message says, “Your license appears to be missing or invalid.”
The DataMask page does appear, but the security numbers in the upper right corner do not appear on web sites. This error occurs on all of my screen names.
The AOL phone tech did troubleshooting. He uninstalled AOL and DataMask, and made changes in my Registry plus reviewing other settings.
Please respond to my email address.
6/25/20
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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the ADG is on german language
ADG is on german language
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Downloaded pictures disappear.
If I upload one or several pictures from a camera or phone then click Show Them they come up for 15-20 seconds then the entire picture screen disappears and goes back to home screen. They are in the Photos files.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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you could improve your service by not deleting all my favorites, and by not deleting my bookmarks on the "custom" toolbar.!!!!!!!!!!!!!!!!!
you should get your house in order!
recover my "favorites" and my bookmarks on the tool bar.
I used to like AOL--but now you literally do not give me anything--so what's to like?
bring back what I pay for. (at least for now)-maybe you'll resume your service--if not then I will have no reason to use AOL).Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Why is AOL blocking posts from Glenn Beck? I pay you so let me open my sent content!
Don't block my e-mails from Glenn Beck and others.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Mail and mailbox slow to load
Last update has broken the mailbox. Messages in folders are extremely laggy - slow to load, load out of order and then reload, deleting messages is slow - everything was working great and now it's a mess.
The spam folder has had an issue for awhile. Clicking on "this is not spam" causes the message to disappear completely. It does not get transferred to the inbox.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at 1-888-265-3733.
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Images "Share" portions among other images.
If I'm moving an email, or some AOL window which is on top of other images (such as the one I have in the desktop).. a Portion of the unwanted window is 'stuck' on the window I've moved.
The only way to remove it is to move the window (i.e. email) completely off the AOL desktop, then back.As it's 'solvable' I can live with it, but it's been happening for quite a few releases now..
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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surfingcalifornia!
Adds that appear on my email page do not have an 'x' to delete the add; instead there is an 'arrow' that takes you to a verizon media site entitled 'why this add?' One category below says "Manage interest-based advertising categories, or opt-out of all categories, from Verizon Media." There is no way to 'opt out' of any categories, no matter how many steps on goes through; Instead if you click on it, it takes you to "privacy dashboard and controls', which offers a bunch of companies; if you click on AOL, it takes you to 'marketing preferences' which does…
We have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist:
Go to our Privacy Policy and select your country: https://www.verizonmedia.com/policies/xw/en/verizonmedia/privacy/intl/index.html
Scroll down to the bottom and complete the Privacy Form.
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