AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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AOL*FS Safecentral charge on 3/9/2018 for $19.95 on my AMEX credt card account
Wasn't certain where to list this question, but is this charge (see above subject matter) connected to AOL? I never authorized this charge to my knowledge. There is a telephone number of 866-485-9217. I will call this number shortly to ascertain what the nature of the charge is. If it is AOL related please credit this charge . ****@aol.com April 5, 2018
Call to 1-800-827-6364 to talk with the billing department.
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I keep getting an Ecode 14 message when I try to run a news video.
The Ecode 14 message is: Network error, Sorry, a network error caused the video download to fail. Please refresh and try again.
I'm getting tired of not being able to watch a news video. I didn't have this problem in 9.8.2. Why can't you go back to what you had that worked?Restarting your computer, modem and any home networking equipment, will help your computer get a better connection.
Follow the steps below:
1. Shut down your computer.
2. Unplug the power cord from your cable, DSL, or dial-up modem, and router (if you have one). 3. Wait 30 seconds.
4. If you use an external modem, plug the power cord into your cable, DSL, or dial-up modem.
5. If you have a router, plug the power cord into your router.
6. Turn on your computer. -
Now I can't even bring up AOL news....nothing is there. What's happened now????
Now I can't even bring up AOL news. Nothing is there. What's happened now???
Try to restart AOL Desktop Gold and try again.
If the issue still persists call us at 1-888-265-3733.
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My profile and settings are greyed out for comments to news articles
I can not enter my email or name in either the profile or settings to comment on news articles and get responses.
Please try to clear the Browser Footprints.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
After that close and reopen the Welcome Screen.
If you still have issues call us at 1-888-265-3733.
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I put "spam settings" in Favorites and when I click on it all I can get is your news page. It supercedes you spam page adress somehow.
I put "spam settings" address in Favorites and when I click on it all I can get is your news page. It supercedes the spam page.
You have to access Spam Controls. Go to Mail from top bar and click on Block Unwanted Mail.
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Auto added email addresses
How can we prevent companies/people you DO NOT want their email from auto adding email address to your list.
Go to Edit – Mail Settings – Advanced – and uncheck “Auto add contacts to my Address Book when I send them mail” (changes are saved automatically).
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My aol keeps freezing and I have to reboot and I have not been able to access chat all afternoon
My AOL keeps freezing and I have to reboot and I have not been able to access chat rooms all afternoon
Please report this problem to our AOL Desktop Gold team so they can investigate it further:
1. Click the Help button on the top-right corner of the AOL Desktop window
2. Select Report a Bug from the drop-down menuAt this time, we have identified the issue with chat rooms and it is being addressed. While we cannot provide a specific time when the issue will be resolved, our team is working to correct it as soon as possible.
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DNS errors
This week I am constantly getting a DNS error when I sign on. When AOL seems otherwise to be working properly, I'll try to open up my email and constantly get the dreaded DNS error. Not only does it appear, but you can delete it! Every type you try type something, it shows up again. I've been dealing with this for a week, and it's time for this to end! Thank you!
Restarting your computer, modem and any home networking equipment, will help your computer get a better connection. Follow the steps below: 1. Shut down your computer. 2. Unplug the power cord from your cable, DSL, or dial-up modem, and router (if you have one). 3. Wait 30 seconds. 4. If you use an external modem, plug the power cord into your cable, DSL, or dial-up modem. 5. If you have a router, plug the power cord into your router. 6. Turn on your computer.
If you still encounter issues call at 1-888-265-3733.
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Unfortunately, this does not sound like something we can help with through this forum, however, we do have several different options for you to contact a Technical Support agent who would be glad to assist you. Please reach out to them through one of these methods:
- By Email at aolfinance-support@sigfig.com
- By Phone at 1-(855) 267-6269 (8am to 8pm EST, Mon-Fri only). -
March Update #4 -Version 11.0.1713 : Your "Hot New!" shortcuts do not work!
HOT New! - keyboard shortcuts to get focus in toolbar (ctrl L for URL, ctrl J for read mail icon).......................NONE OF THIS WORKS either for me or for my friend on her computer. I have cleared my browser. I have signed off and on twice. IT DOES NOT WORK!
Control J only highlights the mailbox. It does not open it.
Control L does nothing.Do you test before you put things out?
The CTRL+J key combination, will highlight the Read mail icon (not open it). Once the icon is highlighted you can use the left and right arrows on the keyboard to select the other icons in the toolbar and press ENTER to open any one of them. CTRL+L will move the focus to the address box, so after pressing this key combination you can start typing a URL, then press enter to open it.
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Since the last update I can no longer bring up the Stop $ Shop weekly circular
Since your last update I can noi longer bring up the Stop&Shop weekly circular. The URL opens to a dead Stop&Shop page with no access to the circular. I cleared my browser and signed off and on again. My neighbor is having the same problem on her computer. I called Stop&Shop. There is no problem at their end.
https://stopandshop.com/coupons-weekly-circular/weekly-circular/?store_code=0505
Hi there, we just released an update that will fix this issue. Please open your AOL Desktop Gold and sign in, then click on Help and select Check for Updates. Wait 5-10 minutes, then close and re-open AOL Desktop Gold.
To make sure the update was installed, go to Help – “About AOL” and make sure you have the 11.0.1732 revision.
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This issue has been resolved. Sign out and then sign back in.
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trying to clear cookies But does nothing when I click on clear footprints GOLD SUCKS
trying to clear cookies But does nothing when I click on clear footprints GOLD SUCKS
You don’t need to wait for a confirmation message, the Footprints will be cleared immediately.
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Failed to load URL https://my.screenname.aol.com/_cqr/login/login.psp?sitedomain=w.main.welcomescreen.aol.com&lang=en&locale=us&authLev=0&si
Keep getting the following message. Can get into mail but nothing else. What's the deal???? Called and was on the phone for an hour and a half and told someone would contact me in 48 hours.....no call. I'm cancelling AOL if this is not resolved in the next 2 days. Failed to load URL https://my.screenname.aol.com/_cqr/login/login.psp?sitedomain=w.main.welcomescreen.aol.com&lang=en&locale=us&authLev=0&siteState=https%3A%2F%2Fw.main.welcomescreen.aol.com%2F&errorIfUnauth=1 with error ERRCONNECTIONRESET (ConnectionReset).
Please send us a crash report in order for our engineers to look into this issue. To do that, follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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Update
When is a really, really all inclusive update going to be made available?
I feel like I'm paying for something that isn't worth the money, maybe a rebate should be provided by AOL?
We built the AOL Desktop Gold from the ground up with the speed and reliability of the latest technology. We are updating it every 2 weeks, please continue to send us feedback on what features you would like to see implemented.
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Gold is a disaster
Gold has some new problem every day Today chat rooms aren't working Its always something Whats wrong with you people?
Please close and reopen the software and if the issue persists call our Desktop Gold team at 1-888-265-3733.
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Where did all my selected icons go? I can't log in to facebook or any of my other "favorites" without going on the web.
Give me back the toolbar, please!!!!
Please close and reopen the software and if the issue persists run the import wizard by following the steps in the help article below.
https://help.aol.com/articles/aol-desktop-importing-your-personal-information
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DO a better job with AOL GOLD
I already have and paying for AOL GOLD.Now I get a email saying if I do not sign up for it you will cancel my existing account{AOL GOLD].How can I sign up for something I already have?.I called the service number and as helpful as the man who could hardly speak English said he could not help me and to send you an email with my problem. I think my problem is AOL. I would like answer as to why this is happening. Thanks 305-279-7911 papamike35@aol.com
If you received a Final Notice email to upgrade to AOL Desktop Gold, it means that you tried to sign into (probably inadvertently) the old AOL Desktop in the past few weeks. Since you already have the AOL Desktop Gold installed on your computer, you can ignore the Final Notice email.
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I still cannot: !) forward a link in an e-mail unless I cut/paste . . . so yesterday! 2) select AOL as my default mail program!
Please get your IT guys going. I changed credit cards. AOL was on top of the change to get my money ASAP. Since the inception of GOLD change is coming too slow!!!!!
To insert a webpage in an email, please follow these steps:
1. Open your favorite website in the AOL Desktop browser.
2. In the top right corner of the webpage, right-click on the “Heart”
shaped icon then select Insert in Mail from the drop-down menu.Please try setting AOL Gold as default mail client:
1. Open AOL Desktop Gold.
2. Log in using your username and password.
3. Click on the Settings icon.
4. On the General tab click on the Make Default buttons to make AOL Desktop your default browser and/or email client.
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All contacts in my mailbox are getting e-mails from me with something from DROPBOX. My IT tech says AOL was hacked. Please advise.
All contacts in my mailbox are getting e-mails from me with something from DROPBOX. I never sent them out. AOL tech checked my computer and said it wasn't compromised . My IT tech says AOL was hacked, because he is getting calls from his clients who use AOL. The same thing is happening to their address books. Please advise.
We have an article dedicated to identifying suspicious activity and how to protect your account from future attacks. Please refer to the article here: https://help.aol.com/articles/account-management-identifying-suspicious-activity
If you need additional assistance for resetting your password, please call AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.
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