My profile and settings are greyed out for comments to news articles
I can not enter my email or name in either the profile or settings to comment on news articles and get responses.
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Please try to clear the Browser Footprints.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
After that close and reopen the Welcome Screen.
If you still have issues call us at 1-888-265-3733.