AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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Where do I begin??? So much is inferior compared to the previous versions!!!
1.Compose OFF-LINE and place in mail-waiting-to-be-sent
2.Attach multiple photos to an e-mail instead of one at a time
3.Copy and paste WORD docs into an e-mail exactly as they appear in WORD. Now the doc has to be almost entirely corrected and re-formatted in the e-mail. WHY???
4.Need the entire list of screen names with # of e-mails in each
5.INBOX tab is superfluous and unnecessary. Get rid of it
6.E-mail fonts are limited and restrictive. Return all of the previous version options
7.Restore stationery option with postcard and background art choices
8.ARE YOU LISTENING AND READING WHAT SO MANY…Thank you for your detailed feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
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"Find in Top Window" in the Edit menu doesn't work. Fix it. Put "Delete" on right mouse click.
"Find in Top Window" in the Edit menu doesn't work. Fix it. Put "Delete" on right mouse click.
Find in Top Window is designed to work only when having a web-page or email opened on the screen. The Find in Top Window option will be grayed out when no web-page or email is opened on the screen (it will not work in the mailbox window).
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Another problem - there is no Enlarge feature under the Edit section - where did it go?
The old 9.8 and earlier versions had an Edit button that made it easy to navigate. Now we have a bunch of symbols, and there's nothing that I find to enlarge the item chosen. No symbol works to enlarge something! Make things user friendly and easy to navigate again. I've been on AOL for 21 years and was used to things being the same from version to version, and now you had to make them difficult and complex.
The enlarge option under “Edit” menu is called “Zoom”. You can enlarge the font on any webpage you have opened.
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The "Read" mailbox icon or the "New" tab doesn't refresh the view.
The "Read" mailbox icon or the "New" tab doesn't refresh the view to make the mail already read go to the "Old" tab.
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
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I have talked to 3 techs and not one can tell me how to fix my problem. have somebody check in on case #04049241 and fix the problem.
I have talked to 3 techs and not one can tell me how to fix my problem. have somebody check in on case #04049241 and fix the problem.
We tried your experience on our side and we are unable to replicate it. Please clear your footprints and re-open the welcome screen.
Here’s how to manually clear the Browser Footprints:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.Afterwards, please check if the correct email address appears in the comment section.
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copy a single address in a group CCB to the TO. I have created a 'dummy' email for the TO address. I can only delete addresses in a BCC gr
Go back to 9.8.2 code and scrap the Gold. Should not have to pay for a poor product.
Right-click on the email address from the CC or BCC field, select Copy, then right-click inside the TO field and select Paste.
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Find in top window DOES NOT WORK FOR OLD MAIL AND OTHER WINDOWS!!! FIRE THE *****WHO F**** WITH aol!!!
ITS ****** WHO DID THIS WHO MADE THE DECISON?? FIRE THEM CAN"T USE FIND IN TOP WINDOW FOR OLD MAIL. aol gold is hiding in the D I R T!!! SLOW SLOW SLOW I WILL NOT RECCOMEND AOL to anybody
Find in Top Window is designed to work only when having a web-page or email opened on the screen. The Find in Top Window option will be grayed out when no web-page or email is opened on the screen (it will not work in the mailbox window).
To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: help.aol.com/articles/restart-the-computer
3. Enable…
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At AOL, we want to make sure there is “something for everyone” beyond Internet connectivity by providing you with premium security, convenience and savings benefits for the best online experience possible.
Our plans include many products and services, like identity theft protection, anti-virus software, and other services to help protect your online privacy.
We will always have a variety of plans to meet our members’ needs. You can see all the available plans on changeplan.aol.com
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When you think of Gold you think of something good,like a Gold Medal,your idea of Gold doesn't meet that standard!!!! Stop all the pop ups,w
stop all the pop-ups I'm not interested.when I'm trying to read a story or news I shouldn"t have to go to 50 pages just to finish reading the story.your Aol gold is more like lead,constantly freezing.Chat rooms freeze especially if you type a few sentences.Your product deleted Instant messaging and like many of the people who posted comments i have used Aol for at least 15 years your going back to the dark ages and what's worse your company doesn't seem to give a good ****.Perhaps someone there needs to look up the meaning.of the word of OATH
Thank you for your feedback on the articles.
You can manage your AOL pop-ups by going to the Edit tab, then to Browser Settings and from here to Pop-ups. By checking the radio buttons you can manage your preferences, you don’t need to save your settings, this is done automatically.
Please report the freezing problem to our AOL Desktop Gold team so they can investigate it further:
1. Click the Help button on the top-right corner of the AOL Desktop window
2. Select Report a Bug from the drop-down menuIf the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.
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In addition to agreeing with virtually all comments that I saw for improvement please see the following comments.
There are too many key strokes required on a number of items: 1. The old system allowed the e-mail list to open automatically on sigh on so no strokes were required. 2. The "folders" window opens automatically when the mail window is open. I do not want to see the folders window unless I activate it myself as I used to be able to do. 3. when saving an e-mail there are two boxes that must be closed upon completion. This is one keystroke too many. 4. The search box opens automatically when AOL opens. Please change this so I…
We appreciate the detailed feedback on the features you would like to be changed and we’ll make sure this gets to the appropriate team for review.
Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
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Once I upgraded to the GOLD, I can not manage my AOL account. It's been this way for the two weeks I've had AOL Gold
After 23 years as a paid user of AOL, I find your 24/7 support had done more harm that good. Perhaps if they spoke better English. I've been paying $12.00 a month for over 20 years now. I believe it's time to part ways.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
To manage your account please go to myaccount.aol.com
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pic of dog chained won't let me access story. WHY don't you check what you show???
pic of dog chained won't let me access story. WHY don't you check what you show???
We are unable to replicate the issue you mentioned. Please try clearing the browser footprints:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
b. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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Request from Attorney to Avoid a Lawsuit
Mark Joseph in Manila has been extraordinarily helpful. I have subscribed and paid AOL as an attorney licensed in TN for 21 years and have saved many law files. I am now retiring from legal practice in TN which does not permit me to advertise as an active lawyer with the AOL address for 21 years: t**@aol.com. AOL adopted policy of NOT permitting me to transfer my legal files saved under tfjlaw to my new screen name, t@aol.com. I request that you review my concerns and arrange the transfer of those files ASAP to t@aol.com. Otherwise, I…
Our team has reached out to you directly via email about this issue. Please look for that and let them know if you have any further questions or concerns.
Thanks,
Product Support -
Please refresh the mailbox after you move the email. To do that, follow the steps below:
1. Go to Mail on the top bar
2. Click on Refresh Mailbox.
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Why does "Keyword" respond in the same way as a regular search? It used to mean keywords within the AOL program and was helpful:o(
I'm among your longest users. Why does "Keyword" respond in the same way as a regular search now, suggesting other, unrelated sites? Duplicative! It used to mean keywords within the AOL program and was helpful with how to do a task in AOL. And the changes to "Help" rendered it unhelpful. Not happy. I've loved AOL for 20 years, but since Gold I'm using Explorer and Chrome more and more. Not happy:o(
When being redirected from the AOL Keywords box to a search results page, it means that the Keyword you were looking for does not exist. By going to the Keyword: Settings, you can open the General Settings screen from where you can make all the changes within the AOL Desktop Gold. Also by clicking on the Settings A-Z link on the top of the General Settings window, you can access additional options for account management and marketing preferences.
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I'm thinking there is only ONE story on AOL news now since that's all you can see. The pictures change, but not the story. NOT acceptable.
I'm thinking there is only ONE story on AOL news now since that's all you can see. The pictures change, but the story remains the same. NOT acceptable and you have the audacity to charge for this service now. And clearing footprints does not work ,either, to correct this problem. Bring back the version of AOL that worked....this is not good.
We are unable to replicate this issue.
Please make sure you have the latest AOL Desktop Gold version by clicking the “Help” button on the top, right corner of the window, and selecting “About AOL” from the drop-down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.
If the version is lower than 11.0.1579, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload. If the issue persists after updating the AOL Desktop, please let call us at 1-888-265-3733.
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List a number to contact an AOL staff member in the USA, not Off-Shore!!
List a number to contact an AOL staff member in the USA, not Off-Shore!!
We have call centers all over the world and you will be transferred to the first available agent.
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Cant change font color in email
If I forward an email from one screen name to another and want to change the font color, for example, from pink to black, I'm unable to do that. I click on the icon for font color and nothing happens. Just another aggravation brought to yours truly by aol. You reinvented the wheel and forgot to air up the tires. This version is going nowhere.
We cannot replicate this. Clear the footprints and try again. To do that follow the steps below:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
After that select the text you want to make changes to and click on the font icon.
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Bring back the old AOL Desktop 9.8
How can I write, when my cursor jumps all over the page when I'm typing, deletes sentences and moves to another paragraph. I HATE AOL Desktop Gold. Want to cancel my month's free trial. It's terrible. Never have I hated AOL as much as I do now. I tried typing a suggestion, but it never let me finish before my cursor started jumping all over the place. Too many ads now too. I just literally HATE AOL Desktop Gold. Just writing this, my cursor has went all over the place and deleted stuff, and I've had to start all over.…
I’m sorry that AOL Gold doesn’t meet your expectations. I’d like to have one of our Technical Support agents investigate the issues or to help you canceling the AOL Gold subscription.
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Why does AOL create an address Wormalert@aol.com in my emails?
Why does AOL create an address Wormalert@aol.com in my emails?
That is not an official email address. If you do not recognize it simply delete it from your address book.
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