AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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Please get rid of "stories" that exploit women...AOL always has articles about ...see through clothing, clothing mishaps, etc...get with it
Stop with women exploitation... how many times can / will AOL use "jaw dropping" as a lead to a story...make the stories non-******...make AOL's stories clean, so clean that our kids can enjoy AOL...
Thank you for your feedback.
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Gold needs to have a TEAM focus on the many issues it has...take 9.8 and make it better -more robust...Let Gold be the shinning star for AOL
I have sent numerous email regarding improvements for Gold...I never have received a response - specific to my suggestions....not really sure anyone reads feedbacks from AOL users...
We take every feedback seriously and share it with the concerned team. We are updating AOL Desktop Gold every 2 weeks, please continue to send us feedback on what features you would like to see implemented.
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Thank you for your feedback.
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GOLD STINKS
I AM GOING WITH 85% OF THE OTHER FOLKS IN THIS LIST....AOL GOLD STINKS. I have not had this much trouble with AOL since the first day I signed up for it in 2000. Mail - cannot open, trouble getting into the application, VERY VERY VERY SLOWWWWWWWWWWWWWW in response. Basically this package stinks - and if you paid a lot for it you were had. Thank you for listening but I doubt if this will do any good!
I’ll send your thoughts to our product Team, meanwhile, please try these steps:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with this, please refer to the following help article: https://help.aol.com/articles/enable-only-essential-startup-programs
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What are all the new programs that are showing up from AOL all about? Purpose??
A lot of new programs being sent to us. What is the purpose? Perhaps and explanation or advance notice would be good. My Norton says they are safe but what are they for?? Will it help me or just more advertising for AOL? *****@AOL.COM P M*****
AOL Gold has enabled premium security features. You can activate them by going to the Edit Tab> Browser settings> Premium Security. Not only will AOL Desktop Gold alert you when you visit dangerous websites, its patented anti-keylogging technology will disguise your keystrokes to hackers who try to steal your personal information.
By clicking the “Learn more” hyperlink next to each of them you can learn more about the security features and functionality of AOL Desktop Gold.
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local news contains NO local news for area code - email not operating properly - organizing favorites now time consuming - slow to connect -
listen to subscribers - make improvements that are progressive , not regressive , + user unfriendly - why have a local news on welcome screen that has NO local news but has content for areas 100 to 3000 miles from setting - go back to old method of srranging favorites - improve site + email performance - paid subscriber for over 20 years + your changes have given me not 1 reason to continue to be one
Thank you for taking the time to share your feedback as we are continually working on enhancing this new experience. Now, favorites are alphabetized for easier access.
To make sure the email is working smoothly, please try these steps:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These…
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Safe Central
I'm advised that Safe Central is not compatible with my version of Windows 10 Home (Version 1709, OS Build 16299.192). It makes no sense to ask a customer to subscribe to an add-on that doesn't work. As an accountant I needed this system to be up and running so as to provide comfort for my clients. Why should I subscribe on a trial basis to software that doesn't work?
The latest Windows 10 update caused an issue in SafeCentral which prevents you from clicking inside the software. The SafeCentral developers are working on a new version of the software to resolve this issue, but unfortunately we do not have a release date at the moment. We apologize for the inconvenience this has caused you. If you have any questions about your subscription for SafeCentral, please give us a call at 866-485-9217.
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AOL Gold is NOT as good as the Recent AOL for Windows.
AOL Gold does not "Refesh" the email when you Click "New",
the OLD AOL did!!!!!You can easily refresh your mailbox by going to the Mail tab and clicking on Refresh Mailbox.
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I am fearful to install. Almost ALL feedback is negative re GOLD. If things do not improve may have to cancel AOL..after many years.
Do not bring a product to market unless it is perfect. You business will suffer
Much of what you know and love about the AOL Desktop software is still in the latest AOL Desktop, but just simpler and faster.
We’ve built the latest AOL Desktop to be optimized for the speed of broadband internet. We’ve streamlined the download and installing process and have taken the stress out of updating your AOL Desktop software. Updates to your software now happen automatically in the background, leaving you with an uninterrupted, connected experience.
We are updating it every 2 weeks, please continue to send us feedback of what features you would like to see implemented.
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PASSWORD
LET ME WARN U.........I SEND OUT MAYBE 10 E-MAILS A DAY TO FRIENDS & U ASK ME TO CHANGE MY PASSWORD TWICE A WEEK " !!!!!!!!!!!!!!!!!!!!!!!! HOW ABOUT I SUE U ALL FOR "HARASSMENT" ????????????? IS THAT GOING TO MAKE U FEEL BETTER U WORTHLESS WANNA BE TECHS ???????????? I HAVE BEEN WITH AOL 30 YEARS NOW & KNOW MORE THEN U EVER WILL !!!!!!!!!!!!!!!!!!!!!!! I'LL CONTACT VERIZON ALSO
Our system will ask members to periodically update their password as a security precaution. If the prompt is actually from AOL, they’ll need to update their password for the message to go away.
Here’s an article on how to identify legitimate emails: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications?guccounter=1
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PASSWORD
I HAVE BEEN WITH U IDIOTS SINCE LATE 1986 !!!!!!!!!!!!!!!!!!! I NEVER HAD TO CHANGE MY PASSWORD 2 DAYS IN A ROW !!!!!!!!!!!!!!!!!!!! STOP UR ******* HARASSMENT U WORTHLESS PUNKS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I'AM ON THE BULCK MAILING LIST
In order to better enforce anti-spam policies, AOL does not disclose the number of recipients or emails that can be sent at one time.
If you’ve received a notification that a limit has been met, you’ll need to wait a set amount of time before you can send more emails. Most sending limit notifications inform you of how long you’ll have to wait.
If you’re planning to regularly send bulk email, consider looking into an alternate solution.If you still encounter issues with your password, please reach out to our customer service department at 1-800-827-6364
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KEEP **** YAHOO OUT OF OUR MAIL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Sorry, we were unable to deliver your message to the following address.
<*******53@aol.com>:
554: delivery error: dd This user doesn't have a aol.com account (********53@aol.com) [-9] - mta4064.aol.mail.ne1.yahoo.com--- Below this line is a copy of the message.
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=aol.com; s=a2048; t=1548971364; bh=eXpSA4moK9J3uQ6Cx/P996WsAYt0lmgUYtlQJVCul68=; h=Date:From:To:Subject:References:From:Subject; b=p3ZpgKG3Ar1ENQmJvp6yNtwasEa+NB0ryUgF6GzmyfPdBfW/m8q2/5jMUCl/2a1LrSowtTidmWGXOwEn/evDRoCFl4XYTcPx+ytJ4nqtlTAFLzYOuUC31U+MHBqg+nNkh5y5W52VYXOECXKf356GvbGpvXNeDdE4eOkccnXEnICakvRPF2oWsOtj5ycSg9brsPDhuILSgb+4zdzwtsEqzUcNfnsV9PSJtWkSxmZ2sv4Ged0sWfQo3i46h7K1fZZHGe8Re6U0uthUMZ0Gh0ANY3k3ETRLLlCyz6Xf9kAUwTMYBHwNqZG7zCKKvVOfRVlaJe/9GPaqYcx4ftd0d4N08g==
X-YMail-OSG: 3tetqb4VM1nSkn8CJek4BXc8aQsuNqjcVsUppRDxLqI4lZWxFu7OKtS4rfAvT0
U6jj8izifVc8MUeypZBEgJMQoaNqkH5jqNCpf3FVJqdefn59xTO.1RyJ6GQpJUR0Z5RvzouxQDE
ZetzqbllI3g9Cnow7D0ikpOQXq0xjHsQ7UoTybeTQzL86u8GfUozklywWxydj8ZB4Iv2DIzkZlP
Od1XWkF.yNAgvvzMwbry.JD82Gj3jvWk7E7npxE26DyTGPPy9tSJGimzEy7rEvxb7JGFYaz7xF
pFD9GA4TvqG7iLazwgZFYFFURS4yfdRjJZjEvhab5SBFgvLa5S.ODBgOKapMDAU0EI63p0f1akm
PrARR42zlPQxsvdVcOFhpjXOdQWXk5XwvTrvRlt0nVJYaT1Fc5CZu6vMKCetkPIgwSLV4Qr1iEDN
qWeocFy9klvPzu.bVYTADoToL4pWUjUmVeR8G0G8E4ndmGWdRWOvUiV9nXRbeZcTSmr.o7g9s
mN6IFzfNb4ajJFxq2xhZs1tA2q6DDvapFXVf9yWELpBVAmIP8tv9Tifh3FTlacRxie3DVyT5.Bo
2GlQgZ8Rp4ZL.0l7W8sBrIKrT2EoyBPefnVG6Y1VJv99WVvZ2fbpkosorgQPNpJLoxQlTiUFSiCA
EeEB4ZcOBIOZPPS97yfMMfOMVvxBQJhz4Id2fwxfWuakas9beq7037YvD4Kd4A147BiYI.nuC
Pnsft9NeP5dJInlttntR2451lPhObnA4bnJlqBCtBN67uCFY4WKMYZR9Y98YIcK6KsrJbXp2f60u
MqdVwgikIFqxtsqRN31CPHDAgRj72quGst.YwWPG..LTVAwfW1RtT9udwoKQ.baUwvRNikYW
6D6ODkuPlPmy6P71J3SbnyxBa0OqIFOzw4IQclrTE6XPznSMEfnEBrsleDNXxuJq6w.QNeKUCjG
22iCl2Pe95HmVwOU3mItRPus5PoA4Eq1P88qIoSiywFADtVZROciBsyU7zIyaYlY94.2AgzNkQ8
LUWVLA0rmzzI328HdxU-
Received: from sonic.gate.mail.ne1.yahoo.com by sonic304.consmr.mail.ne1.yahoo.com with HTTP; Thu, 31 Jan 2019 21:49:24…If you are seeing this error message don’t retry sending the message and remove the email address from your list. The user doesn’t exist. It might mean that the recipient’s email address was misspelled.
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In case you are still experiencing this issue, you can rearrange your Sent email list, by clicking on the ‘Date’ column above the first email.
If you still encounter issues please reach out to our technicians by calling 1-888-265-3733.
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Mailing labels
PLEASE, PLEASE, PLEASE!!! Bring back the ability to print mailing labels.
If the email label you want to print is included in the message header or footer, follow these steps in order to print it:
1. Open the email.
2. Click on the ‘File’ menu on the top left.
3. Select ‘Print Preview’.
4. Check ‘Show headers and footers’ from the top left.
5. Click on the ‘Print’ button on the top left corner of the Print Preview window. -
To see what revision number your AOL Gold has, please go to help menu and select “About AOL”.
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email inbox
Delete email Inbox it is just a duplicate of old mail and any read mail that will remain in the New box once it has been checked 'Mark Unread'. The Inbox is useless & confusing.
The Inbox is the main folder where all your emails (read and unread alike) appear. This divides into New and Old folders. In the New folder, you can see only the unread emails as well as those you kept new. In the Old folder, you will see all read emails. These emails remain in the old folder until you decide to move them to a different folder.
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