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AOL App For Android



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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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413 results found

  1. Sometimes my mail will not load. It has been frustrating.

    This app needs to be more consistent in loading mail. Sometimes it works, and tonight it will not let me read any mail. It is frustrating!

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    367 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

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    118 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Lastly, switch the internet connection from WiFi to mobile data

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    113 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Thanks for the feedback.

    We’re really sorry to hear your displeasure with the advertising on the AOL App. In order for AOL to offer things like web content and products, we need to sell advertising just like any newspaper, magazine or television station would.

    But we certainly don’t want to get to a point where we start to lose our valued audience, so your feedback is greatly valued.

  4. Stopped working

    App has stopped worked, reloaded, deleated and reinstalled and still not working

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    47 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Lastly, switch the internet connection from WiFi to mobile data

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    38 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hello there. If you have trouble receiving emails, the first steps we recommend you take is to check your Spam Settings and your Filter and Alerts settings. Please ensure they do not contain harmful filters that may prevent incoming emails from reaching your Inbox. Should you find such filters, we recommend removing or modifying them, as needed. Please sign out and back in for the changes to take full effect.

    We also recommend resetting the password and making sure the account is secure: https://help.aol.com/articles/recognize-a-hacked-aol-mail-account


    If you need additional assistance, please contact us at help.aol.com


    Thank you, 

    AOL team 


  6. after I search for junk mail "xyz" allow me to select all to delete

    when trying to clear out/ clean up my in box I often find hundreds of notifications from one sender that I can delete. It's easy to search for emails from the sender however, I have to select each one individually in order to delete a handful at a time. Search, select all and delete would be a nice feature would like to get my in box under 999+

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    32 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    AOL Mail on the AOL app lets you delete messages either one at a time, or group a bunch together and do a mass delete.

    Here’s how:

    1. Tap the Mail icon

    2. Tap the folder your message is in.

    3. Tap the box next to the messages you want deleted.

    4. Alternatively, tap Select All after selecting the first message.

    5. Tap the Delete icon at the top of the screen.

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    33 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi there, sorry to hear that. Please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

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    30 comments  ·  Mail  ·  Admin →
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    24 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    While most spam emails are being caught by our spam filters, occasionally some can slip through.

    When this happens, it's very important to mark the email as spam, then our system will learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails.

  10. I see others with the same problem. It's impossible to compose an email on my phone. The cursor jumps to another place and time.

    Since it's impossible to compose an email, I forward to another account. After more than 30 years, it might be time to truly relegate my AOL account to a place for junk mail .

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    25 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi. This issue is currently under investigation by our team and we hope to  have a fix in a new update to the AOL app. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!

  11. Everything was fine with my AOL app on Android until October 4th, then now I cannot delete my emails from the app. They keep coming back.

    Deleted emails keep coming back to folders. I've tried everything so far to keep them deleted. Problem started October 4, 2022. there was no problem deleting them before this date.

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    23 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. If the issue persists, please contact our Customer Care team at help.aol.com/contact.

  12. Put back + allow users to click on the previous android notification "You've Got mail" which is now sadly missing!!!

    Where's the old notification previously on android - "You've Got mail" which is now sadly missing!!! You can't choose it by clicking any more and are just left with Androids own 'naff' notifications. I cant hear my AOL mail notifications properly any more. Certainly no good without it for the hearing impaired.

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    29 comments  ·  Mail  ·  Admin →
  13. Fix latest Android update.

    Now read emails stay unread as well as deleted and emails filed in folders revert back to unread emails.

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    20 comments  ·  Mail  ·  Admin →
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    14 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi there. This issue should be fixed in the new update to the app. If you're still experiencing any issues, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


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    8 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi. The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February.

    In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey.

    We appreciate your cooperation!

  16. Good

    Good

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    7 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!

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    10 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!

  18. We're glad you're here

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    9 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, we would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!

  19. We're glad you're here

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    9 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi there. This issue should be fixed in the latest update to the app, please check for updates on your device. If you encounter any further issues, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  20. I don't receive all my emails. I didn't have that problem with the old format. go back to the old format

    There are too many emails I DON'T receive. Go back to old format, it was much more reliable

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    9 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.

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