AOL App For Android
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
382 results found
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Sometimes my mail will not load. It has been frustrating.
This app needs to be more consistent in loading mail. Sometimes it works, and tonight it will not let me read any mail. It is frustrating!
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Lastly, switch the internet connection from WiFi to mobile data -
Thanks for the feedback.
We’re really sorry to hear your displeasure with the advertising on the AOL App. In order for AOL to offer things like web content and products, we need to sell advertising just like any newspaper, magazine or television station would.
But we certainly don’t want to get to a point where we start to lose our valued audience, so your feedback is greatly valued.
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Stopped working
App has stopped worked, reloaded, deleated and reinstalled and still not working
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Lastly, switch the internet connection from WiFi to mobile data -
Hello there. If you have trouble receiving emails, the first steps we recommend you take is to check your Spam Settings and your Filter and Alerts settings. Please ensure they do not contain harmful filters that may prevent incoming emails from reaching your Inbox. Should you find such filters, we recommend removing or modifying them, as needed. Please sign out and back in for the changes to take full effect.
We also recommend resetting the password and making sure the account is secure: https://help.aol.com/articles/recognize-a-hacked-aol-mail-account
If you need additional assistance, please contact us at help.aol.com
Thank you,
AOL team
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after I search for junk mail "xyz" allow me to select all to delete
when trying to clear out/ clean up my in box I often find hundreds of notifications from one sender that I can delete. It's easy to search for emails from the sender however, I have to select each one individually in order to delete a handful at a time. Search, select all and delete would be a nice feature would like to get my in box under 999+
AOL Mail on the AOL app lets you delete messages either one at a time, or group a bunch together and do a mass delete.
Here’s how:
1. Tap the Mail icon
2. Tap the folder your message is in.
3. Tap the box next to the messages you want deleted.
4. Alternatively, tap Select All after selecting the first message.
5. Tap the Delete icon at the top of the screen.
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If you've started to receive an endless flow of junk email, you may be the victim of spam bombing. This is a tactic used by bad actors and hackers to distract you from seeing emails that really are important to you. More info here: https://help.aol.com/articles/Control-excessive-spam-email
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I see others with the same problem. It's impossible to compose an email on my phone. The cursor jumps to another place and time.
Since it's impossible to compose an email, I forward to another account. After more than 30 years, it might be time to truly relegate my AOL account to a place for junk mail .
Hi. This issue is currently under investigation by our team and we hope to have a fix in a new update to the AOL app. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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Everything was fine with my AOL app on Android until October 4th, then now I cannot delete my emails from the app. They keep coming back.
Deleted emails keep coming back to folders. I've tried everything so far to keep them deleted. Problem started October 4, 2022. there was no problem deleting them before this date.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. If the issue persists, please contact our Customer Care team at help.aol.com/contact.
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Hi there, sorry to hear that. Please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Put back + allow users to click on the previous android notification "You've Got mail" which is now sadly missing!!!
Where's the old notification previously on android - "You've Got mail" which is now sadly missing!!! You can't choose it by clicking any more and are just left with Androids own 'naff' notifications. I cant hear my AOL mail notifications properly any more. Certainly no good without it for the hearing impaired.
Please follow the steps provided in the following article in order to change your notification sound :
https://help.aol.com/articles/enable-notifications-in-the-aol-app-for-android -
While most spam emails are being caught by our spam filters, occasionally some can slip through.
When this happens, it's very important to mark the email as spam, then our system will learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails.
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Hi. The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February.
In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey.
We appreciate your cooperation!
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Good
Good
Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!
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The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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reply text keeps dropping to end of the email you are responding to thus making it hard to keep track of responce
keep response text together. this glitch just appeared
The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, we would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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I don't receive all my emails. I didn't have that problem with the old format. go back to the old format
There are too many emails I DON'T receive. Go back to old format, it was much more reliable
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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it's inappropriate to continue to send me ads that I didn't ask for.. this violates my privacy
privacy violation of ads
AOL webmail is a free email service that is made possible by marketing ads. If you find the ads to be distracting, you can temporarily hide them and even give feedback on them. To do this, hover over the ad and click the "X" in the upper right corner. You'll be given the option to temporarily hide the ad or provide feedback on it. You can permanently remove ads by purchasing Ad-Free AOL Mail subscription.
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I dislike that after opening a new email it's moved from the "New mail" folder to the "Old mail" folder. Pls make this optional in Settings.
I see that this suggestion has been made. Still, I'll reiterate it. The status quo is very inconvenient and a major issue to me.
Hi there,
I would recommend switching to the unified inbox style. Go to mail.aol.com through a laptop or PC, click Options>Mail Settings>Inbox Style>save settings. Then uninstall/reinstall the AOL app so these settings reflect in the app.
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hate the ads that pop up while trying to get through emails your quality has went down sometimes harder to get it to download. Quality
Return to the old format stop the annoying ads....
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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